Gemma Royo
Madrid
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Reliable team player committed to building high-performing teams.
Overview
25
25
years of professional experience
Work History
Senior Field Ops Manager (Southern Europe)
Level 3 / Centurylink / Lumen
01.2012 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented new inventory management system to reduce waste and improve operational efficiency.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Coordinated cross-functional teams to identify areas for process improvement and implement changes (Lean)
- Defined, analyzed and reported on key performance metrics to senior management.
Field Ops Manager (Spain & Portugal)
Global Crossing
Madrid
01.2005 - 10.2011
- Developed effective strategies for addressing recurring faults, reducing downtime and improving overall network reliability.
- Collaborated closely with stakeholders to identify potential challenges early on in projects, allowing for proactive solutions implementation before issues escalated further.
Field Operations Engineer
Global Crossing
Madrid
04.2001 - 12.2004
- Collaborated with cross-functional teams to deliver high-quality projects on time and within budget constraints.
- Developed custom solution for Delivery and Circuit Inventory
Transmission Manager
Aragón de Cable (ONO)
Zaragoza
09.1999 - 03.2001
- Deployment of Metro SDH Lucent Network, AnyMedia Access and CATV Infrastructure.
- Reduced resolution times for critical issues, prioritizing tasks and coordinating team efforts.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Transmission Engineer
Lucent Technologies
Zaragoza
09.1998 - 08.1999
- Passionate about learning and committed to continual improvement.
Education
Master Degree in Telecom Engineering -
CPS Universidad Zaragoza
01.1998
Skills
- Team Player
- Perseverance
- Optimistic & Enthusiastic
- Influencing
- Conflict Resolution
- Time Management
- Innovative
Languages
English
Spanish
Certificates Courses
- VERSA Essentials (2023)
- ILM Coaching Certificate (2018)
- Managing the Excellence (2012)
- Cisco CCNA (2010)
- SDH & ATM Networks and Startup, Testing and Management (2003-3005 with LM Data Communication)
- ADM Wavestar 1999 and OLS Wavelength 2003 certificate (Lucent)
Timeline
Senior Field Ops Manager (Southern Europe)
Level 3 / Centurylink / Lumen
01.2012 - Current
Field Ops Manager (Spain & Portugal)
Global Crossing
01.2005 - 10.2011
Field Operations Engineer
Global Crossing
04.2001 - 12.2004
Transmission Manager
Aragón de Cable (ONO)
09.1999 - 03.2001
Transmission Engineer
Lucent Technologies
09.1998 - 08.1999
Master Degree in Telecom Engineering -
CPS Universidad Zaragoza
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