Gemma Priest
Newbiggin-by-the-Sea,Northumberland
Summary
Experienced in residential home management with a strong focus on safeguarding vulnerable adults and ensuring compliance with health and safety regulations. Demonstrates outstanding leadership abilities, adept at multidisciplinary team collaboration, and excels in policy implementation and review. Proficient in medication management oversight, dementia care expertise, and crisis response capability, while upholding resident rights through person-centred planning. Committed to training and development, performance evaluation, and maintaining high standards of infection control protocols. Career goals include advancing inclusive care practices and enhancing operational efficiency within healthcare settings.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
13
13
years of professional experience
6059
6059
years of post-secondary education
Work history
Deputy Manager
Mr S L Allison
Newbiggin-by-the-Sea, Northumberland
2021.03 - Current
- Coordinated staff rota for efficient use of resources and high quality patient service.
- Handled emergencies calmly, implemented appropriate response measures swiftly ensuring minimum disruption to normal operations.
- Improved patient care by implementing effective care plans and monitoring their progress.
- Worked closely with health professionals to coordinate specialist treatment for residents as required.
- Initiated new initiatives aimed at improving resident satisfaction levels.
- Led team meetings for better coordination of care services across departments.
- Ensured compliance with regulations by conducting regular audits and remedial actions when necessary.
- Minimised complaints through proactive management of resident concerns and expectations.
- Reviewed resident feedback regularly, initiated changes based on suggestions or concerns raised.
- Delegated tasks effectively to maximise productivity without compromising quality of care.
- Addressed performance issues promptly to maintain high standards within the team.
- Organised community events, fostered positive public image of the care home.
- Developed policies in line with regulatory requirements, ensured best practice throughout the home.
- Established strong relationships with families to improve communication and trust.
- Managed budget to ensure cost-effective operation and resource allocation.
- Promoted an inclusive culture amongst staff, improved morale and teamwork.
- Implemented safety protocols, maintained a secure environment for residents and staff.
- Facilitated training courses, increased staff competency levels.
- Fostered a cooperative work environment by promoting open communication amongst all team members.
- Developed and updated personalised care plans suitable for patient needs.
- Maintained tidy environment to promote cleanliness, hygiene and quality standards.
- Oversaw staff recruitment, training and development to determine residents remain in consistently safe hands.
- Worked with staff to promote company vision and ethos internally and within wider community.
- Managed schedule of staff to establish round the clock working shifts.
- Interacted with healthcare providers to manage patient treatments.
- Oversaw budget, managed expenditures and practised cost-effective measures.
- Focused all operations on maintaining clean, safe and compliant provision by aiming to exceed expected standards.
- Recruited and trained high-quality healthcare providers to perform best practices in home care.
- Collaborated with families, friends and social support groups of patients to develop treatment plans.
- Registered patients and filed documents to safeguard records.
- Documented case management activities to maintain active records.
- Used regulation expertise to continually improve care standards, driving business forward and bettering company reputation.
- Led team of 23+ to achieve ' Good' Ofsted rating.
- Achieved NVQ Level 5 in Leadership and Management to build strategic planning and team coaching skills.
- Continuously assessed quality of care services, implementing appropriate quality assurance processes in line with contractual and regulatory standards.
- Attended regular training to develop expertise in people management and care service provider regulations.
- Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
- Supervised and evaluated staff work, providing constructive feedback for improved services.
- Established daily priorities and coordinated general daily tasks to maintain smooth-running operations.
- Maintained up-to-date knowledge of and enforced health and safety precautions in social care practices.
- Demonstrated leadership in social service cases, managing ethical issues and taking decisive actions.
Senior care assistant
Mr S L Allison
Newbiggin-by-the-Sea, Northumberland
2015.03 - 2021.03
- Alleviated distress through active listening and empathy skills.
- Dealt tactfully with sensitive situations around end-of-life care, offering emotional support to families as well as residents themselves.
- Developed personalised care plans by liaising with healthcare professionals.
- Assisted residents with daily activities for maintaining quality of life.
- Received recognition for patient care from supervisors after demonstrating exceptional commitment to duty.
- Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
- Gained trust from families by maintaining confidentiality and professionalism in all situations.
- Increased resident satisfaction by providing personalised care plans.
- Ensured clean and safe living environment by routine cleaning tasks.
- Managed medication administration for residents, adhering strictly to prescribed doses.
- Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
- Conducted regular health checks on residents to ensure wellbeing.
- Assisted others during emergency situations ensuring minimal harm towards any party involved.
- Maintained accurate records of resident's progress and medical history.
- Co-ordinated with healthcare professionals for improved resident care outcomes.
- Assisted in daily personal care tasks, promoting independence amongst residents.
- Provided consistent and high-quality elder care, ensuring comfort and safety.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Completed care plan documentation to chart progress and improve resident health outcomes.
Laundry assistant
Mr S L Allison
Newbiggin-by-the-Sea, Northumberland
2012.09 - 2015.03
- Provided quality service to customers by carefully inspecting all items before returning them.
- Assisted in the smooth running of operations by maintaining stock levels of laundry supplies.
- Ensured longevity of clothing items with careful handling during washing, drying, and folding process.
- Maintained high standards of cleanliness by ensuring all laundry was thoroughly washed and dried.
- Adhered to safety regulations whilst operating machinery, reducing workplace accidents significantly.
- Contributed to a positive working environment with good communication skills and teamwork attitude.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens across different departments.
- Labelled and delivered resident's clothing correctly.
- Enforced adherence to health and safety regulations within premises.
- Wore appropriate Personal Protective Equipment while handling dirty laundry.
- Followed correct colour code systems while handling laundry.
- Upheld hygiene standards with regular cleaning of machines and work area.
- Reduced lost property cases by keeping accurate records of all items received for cleaning.
Education
GCSEs - GCSE's
Hirst High School
Ashington Northumberland 1997.09 - 2000.06
NVQ Level 2 - Preparing to work in adult social care
BTEC
United Kingdom NVQ Level 3 - Advanced level apprenticeship in adult social care
Apprenticeships
united kingdom NVQ Level 5 - NCFE CACHE Level 5 diploma in leadership for health and social care and young peoples services.
NCFE
United Kingdom Skills
- Patient confidentiality understanding
- Patient confidentiality laws
- Medication management oversight
- Knowledge of cqc standards
- Risk assessment techniques
- Elderly care insight
- Dementia care expertise
- Residential home operation knowledge
- Inclusive attitude
- Resident rights upholding
- Policy implementation and review
- Crisis response capability
- Data protection literacy
- Financial budgeting
- Health and Safety Compliance
- Training and Development
- Safeguarding vulnerable adults
- Staff management
- Infection control protocols
- Risk Assessment
- Multidisciplinary team collaboration
- Outstanding leadership abilities
- Care plan development
- Record-keeping
- Recruitment and training
- Health and Safety regulations
- Residential home management
- Health and safety legislation
- Performance evaluation
- Vulnerable Adult Safeguarding
- Safeguarding procedures
- Person-centred planning
- Emergency response training
- Monthly management reporting
- Data protection regulations
- Person-centred care
- Empathy and compassion
- Compliance understanding
- Disciplinary procedures and appraisals
References
References available upon request.
Timeline
Deputy Manager
Mr S L Allison
2021.03 - Current
Senior care assistant
Mr S L Allison
2015.03 - 2021.03
Laundry assistant
Mr S L Allison
2012.09 - 2015.03
GCSEs - GCSE's
Hirst High School
1997.09 - 2000.06
NVQ Level 2 - Preparing to work in adult social care
BTEC
NVQ Level 3 - Advanced level apprenticeship in adult social care
Apprenticeships
NVQ Level 5 - NCFE CACHE Level 5 diploma in leadership for health and social care and young peoples services.
NCFE