Donna Wilson
Exeter,Devon
Summary
Approachable, conscientious individual with history of delivering exceptional client service. Remains calm and collected in busy environments, following orders and communicating with teams.
Has experience working with a wider multidisciplinary team (MDT) with a focus on rehabilitation.
I am a patient, warm, caring, reliable and trustworthy person who can work as part of a team and also experience of managing a team of support staff, setting and reviewing rotas, timesheets and expenses forms.
I am experienced in supporting clients with learning disabilities.
I have experience liaising with clients families, case manager and the support the team of support workers in order to maintain the clients general wellbeing, ensure standards of care are high, ensure support workers are aware of their skills and areas of further support.
Overview
10
10
years of professional experience
Work history
Team leader- Care assistant
elm case management
Plymouth, Devon
10.2019 - Current
- Produced staffing rotas for a team of 10.
- Attended CIN/EHCP meetings.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Accompanied client to medical or dental appointments, grocery and errands.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Fostered positive employee relationships through communication and training.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Trained staff to resolve complaints appropriately to maintain client satisfaction.
Support worker
Sharon Parker
Leigh, Wigan
02.2017 - 09.2019
- Led group activity programmes to support independence and encourage community inclusion.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
Support worker- school escort
Parents of Sancha Bowker
Leigh, Wigan
09.2015 - 09.2019
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Led group activity programmes to support independence and encourage community inclusion.
- Administered medication with rigorous planning and recordkeeping.
- Planned, prepared and served meals for client, strictly following prescribed dietary orders.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Built strong patient relationships through compassionate care and friendly rapport building.
Teaching assistant in special educational needs
Rowan Tree Primary School
Atherton, Wigan
09.2013 - 09.2019
- Assisted students to reach social development milestones.
- Worked with students in small groups and 1:1 to provide additional support with activities and lessons.
- Prepared additional learning resources and aids to promote inclusivity in learning.
- Identified signs of distress in students, resolving behavioural and emotional issues.
- Marked students work following directions from class teacher.
- Shared information about students with parents, other staff and internal and external agencies in line with shool policies.
- Supervised students during break times, lunchtimes and after school clubs.
- Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
- Escorted and supervised students on educational visits and out-of-school activities.
- Helped children with eating, dressing and other aspects of personal care while encouraging independence.
- Supported classroom teacher in monitoring, assessing and recording students progress.
- Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
- Created a friendly, positive and inspiring learning environment to facilitate interactions amongst students.
Education
level 3 supported teaching and learning in schools - teaching
06/2013 - 06/2014
Advanced safeguarding, child pro and prevention - care
01/2020 - 10/2020
level 3 health and social care -
10/2020 - 05/2021
level 4 Health and social care advanced -
04/2021 - 09/2021
level 5 health and social care -
Skills
- Team supervision
Languages
English
Native
Timeline
Team leader- Care assistant - elm case management
10.2019 - Current
Support worker - Sharon Parker
02.2017 - 09.2019
Support worker- school escort - Parents of Sancha Bowker
09.2015 - 09.2019
Teaching assistant in special educational needs - Rowan Tree Primary School
09.2013 - 09.2019
Wigan and Leigh College - level 3 supported teaching and learning in schools, teaching
06/2013 - 06/2014
one education - Advanced safeguarding, child pro and prevention, care
01/2020 - 10/2020
oplex careers - level 3 health and social care,
10/2020 - 05/2021
oplex careers - level 4 Health and social care advanced,
04/2021 - 09/2021
oplex careers - level 5 health and social care,
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