Gemma Lear

• Provide freelance virtual assistant and administrative support services
• Manage client administration, systems, and business operations
• Deliver remote and on-site business support

-Provided person-centred support to clients in the community, including home help, companionship, domestic support and personal care.

-Manage client scheduling, documentation and care planning in line with local authority expectations.

-Deliver safe, compassionate and reliable support tailored to individual needs.

-Maintain professional standards including safeguarding, confidentiality and accurate record keeping.

• Processed referrals from NHS hospitals to onboard recently discharged patients onto virtual ward services
• Educated patients on monitoring observations and entering data for clinical review
• Delivered care coordination support
• Troubleshot medical equipment and digital applications
• Maintained accurate data entry and system records
• Undertook shift leading responsibilities

• Managed telephone calls and patient enquiries
• Booked and coordinated appointments
• Performed data entry and record retrieval
• Completed general administrative duties including filing, post handling, and confidential waste disposal

• Managed telephone calls and patient enquiries
• Booked and coordinated appointments
• Performed data entry and record retrieval
• Completed general administrative duties including filing, post handling, and confidential waste disposal

• Performed accurate inventory checks for continual stock availability.
• Prioritised tasks effectively in fast-paced retail settings.
• Oriented new staff members, fostering a supportive team atmosphere.
• Built relationships with customers through friendly interaction and assistance.

• Managed telephone calls and patient enquiries
• Booked and coordinated appointments
• Performed data entry and record retrieval
• Completed general administrative duties including filing, post handling, and confidential waste disposal

• Delivered professional beauty treatments
• Managed stock control and product knowledge
• Maintained compliance with health and safety regulations
• Managed marketing including advertising and social media

• Dispensed medication and processed prescriptions
• Maintained controlled drug records and liaised with GP surgeries
• Completed professional dispensing training

• Created floral arrangements for events and daily sales
• Managed customer service and orders

• Delivered personal and domestic care to clients in their homes
• Maintained client records and provided companionship

• Designed floral displays and maintained shop stock
• Supported weddings and special events

• Prepared beverages and served customers
• Managed stock and service areas

• Supervised dispensary and front-of-house staff
• Managed prescriptions and stock control
• Trained in pharmaceutical procedures and dispensing regulations