Gemma Fishenden
Gillingham ,Dorset
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. I communicate well and listen to others. Friendly and approachable, I am goal focused. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
4
4
years of professional experience
Work history
Store assistant
SPAR
East Stour, Dorset
01.2025 - Current
- Ensured products' freshness by regularly checking and removing expired items.
- Supported colleagues during peak hours for efficient checkout process.
- Improved product availability by effectively restocking shelves.
- Coordinated with team members for smooth store operation.
- Directed customers towards desired merchandise successfully reducing search time.
- Processed transactions swiftly to reduce customer waiting time.
- Packed purchased goods carefully, preventing potential damage.
- Enhanced customer service by responding promptly to queries.
- Received deliveries timely, ensuring rapid shelf restocking.
- Monitored shop floor consistently to deter thefts and losses.
- Maintained store cleanliness for an appealing shopping environment.
- Arranged displays attractively, driving impulse purchases.
- Assisted customers, resulting in a positive shopping experience.
Waitress, Bar Staff, Cleaner
The Walnut Tree
Mere , Wiltshire
02.2023 - 01.2025
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Created an inviting atmosphere through friendly interaction with customers.
- Checked identification of customers to ensure legal drinking age compliance.
- Completed end-of-day cleanup to reset bar for next day.
- ability and aptitude to prepare and serve all beverages. with fast and accurate preparation.
- Made beds and changed sheets and pillow cases to hotel standards.
- Sanitised communal touchpoints for optimum worker and visitor health and wellness.
- Have been given additional duties, preparing and serving desert.
Pot wash and waitress
The Ugly Duckling
Shaftesbury, Dorset
01.2022 - 02.2023
- Covered flexible shifts to meet overall team goals.
- Washed pots, pans and plates before and after use.
- Cleaned walls and extractor fans to achieve pristine food preparation areas.
- Emptied garbage cans and disposed trash to eliminate waste.
- Assisted kitchen staff during peak times, performing various tasks to support current service demands.
- Established effective cleaning routines, resulting in critical time savings.
- Maintained clean and safe environment to adhere to sanitation and safety guidelines.
Education
GCSEs - Art and Design
Yeovil College
Yeovil 09/2022 - 06/2024
BTEC -
Gillingham School
Gillingham, Dorset 09/2017 - 06/2021
Skills
- Verbal communication
- Health and Safety awareness
- Problem solving
- Effective sales techniques
- Strong communication
- Extensive project research
- Artistic project planning
- Creative leadership
- Promotional marketing
Timeline
Store assistant
SPAR
01.2025 - Current
Waitress, Bar Staff, Cleaner
The Walnut Tree
02.2023 - 01.2025
Pot wash and waitress
The Ugly Duckling
01.2022 - 02.2023
GCSEs - Art and Design
Yeovil College
09/2022 - 06/2024
BTEC -
Gillingham School
09/2017 - 06/2021