Gemma D Scrivens

• Opened and closed store, supervised staff during daily operations, and completed start-of-day tasks. Cashed up tills and processed end-of-day paperwork. Restocked shop and coordinated deliveries throughout day.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Collaborated effectively with team members to meet sales targets.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.

• Processed cash and card transactions for shop purchases while ensuring a clean and organised environment and effectively stocking merchandise.
• Promoted sales and special promotions to increase store revenue.
• Directed customers towards fitting rooms when needed for convenient try-on experience.
• Updated window displays regularly for fresh store appeal.

• Demonstrated commitment to charity by volunteering in retail environment, focusing on first-line customer support. Engaged with customers to provide exceptional in-shop experiences, ensuring services met high standards and maintained quality. Utilised friendly approach to build rapport and effectively address customer needs, often requiring quick thinking.
• Organised daily shop floor tasks to enhance operational efficiency.
• Handled cash registers accurately, minimising discrepancies at end-of-day tallies.
• Extended working hours during peak times to maintain uninterrupted service.
• Cornwall Hospice Care; Oxfam; British Heart Foundation; YMCA Charity Shop

• Utilised excellent communication skills to provide detailed product information.
• Delivered exceptional after-sales service, encouraging repeat business.
• Executed in-store tasks to enhance customer service, adhering to company guidelines and health and safety regulations while maintaining an enthusiastic approach to deliver exceptional customer experiences.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.

• Assured smooth operation with proper inventory management.
• Ensured compliance to company policies through diligent oversight.
• Promptly resolved queries for enhanced customer satisfaction.
• Coordinated hospitality tasks across various settings, including office administration, daily student interactions, coffee shop assistance, and event setup and cleanup.

• Executed food preparation for food orders at major fast food retail organisation, ensuring efficiency and accuracy while upholding rigorous food safety and hygiene standards
• Facilitated smooth flow of customers by effectively managing queues during rush hours.
• Assisted in staff training to enhance teamwork and improve service delivery.
• Assisted management with various administrative duties to improve workflow.

GPA: Pass

GPA: 5