Gemma Chardoux
Lincoln,England
Summary
Experienced customer service professional with a solid track record in high-profile retail and motor trade sectors. Recognized for ability to adapt quickly to changing situations and contribute effectively to team objectives. Achievements include improving service quality and achieving key performance indicators. Strong focus on delivering results and fostering positive customer experiences.
Overview
28
28
years of professional experience
Work history
Customer support specialist
Listers Mercedes-Benz
Lincoln
10.2016 - 02.2026
- Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
- Accurate data inputting of customer details
- Increase customer retention while ensuring customer satisfaction
- Improve and drive lead conversions
- Contacting prospective customers and upselling products
- Initiating the solving of customers problems in a professional manner
- Adhering to brand standards
Customer service representative
Tesco
Lincoln
01.2004 - 10.2016
- Liasing with customers, colleagues and managers on a daily basis.
- First point of contact for customer enquiries and complaints.
- Dealing with refunds and returns.
- Answering incoming calls and ensuring accurate and detailed messages are passed on to the relevant parties.
- Ensuring department is fully supportive of external agencies during any audits/investigations.
- Facilitate advice and support to colleagues on disciplinary matters.
- Ensuring computer records are both accurate and up to date.
- Provide cover to other departments including reception when required.
- Trained new hires for improved productivity and efficiency on the job floor.
Supervisor
K.C.Marketing
Lincoln
01.2003 - 01.2004
- Supervisory role preparing orders and recording goods inwards.
- Monitoring stock control
- Managing a team ensuring all roles were completed to the highest standards.
- Preparation of Monthly staff rotas.
- Cash handling.
- Customer Service
Customer assistant
Cutprice
Portsmouth
01.2000 - 01.2003
- Recording goods inwards.
- Stock replenishment.
- Cashier.
- Cash handling
- Customer Service
Agency worker
Ambitions Personnel
Lincoln
01.1998 - 01.2000
- Reception duties including answering telephone calls, typing letters, filing.
- First point of contact for visitors and clients.
- Ordering of office stationary.
Education
High School -
Ancaster High School
Lincoln 01.1994 - 1 2001
Skills
- Excellent communication skills at all levels
- Ability to deal with difficult customers
- Excellent people skills
- Ability to use own initiative to overcome challenges
- Adaptable and quick to learn
- Willing to go the extra mile
- Multitasking efficiency
- Data entry accuracy
- Live chat competence
- CRM Software proficiency
REFERENCES
Available upon request
Interests
Spending time with family and supporting my children’s activities
In House Training
Equality & Diversity, Fraud Awareness, Data Protection, Health & Safety, Manual Handling, Customer Service, Technical for Non-technical (motor trade)
ADDITIONAL INFORMATION
- IT: I am competent with the whole Microsoft package, internet, intranet and email as well as experience of using a number of other data systems.
- Location: Willing to travel as part of role. Full, clean driving licence
Timeline
Customer support specialist
Listers Mercedes-Benz
10.2016 - 02.2026
Customer service representative
Tesco
01.2004 - 10.2016
Supervisor
K.C.Marketing
01.2003 - 01.2004
Customer assistant
Cutprice
01.2000 - 01.2003
Agency worker
Ambitions Personnel
01.1998 - 01.2000
High School -
Ancaster High School
01.1994 - 1 2001