Gemma Bullock
Newport,Gwent
Summary
Experienced in compliance awareness and waste management, with over ten years of managing a bespoke waste permit. Proficient in audit preparation and execution, including conducting compliance audits and handling hazardous materials. Skilled in environmental impact assessment, recycling knowledge, and maintaining relationships with regulators. Adept at multi-tasking, resourceful in crisis situations, and reliable under pressure. Career goals include further enhancing expertise in environmental management and contributing to sustainable practices within the industry.
Overview
20
20
years of professional experience
8078
8078
years of post-secondary education
Work History
Team support
National Grid
Cwmbran, Torfaen County Borough
10.2006 - Current
- Remained knowledgeable in press, transfer and progression tools for adaptable team support.
- Understood industry best practices to provide helpful, reliable team support.
- Adapted to diverse, changing project briefs for responsive client and team support.
- Conducted detailed risk assessments for safer work environments every quarter.
- Assisted in obtaining necessary permits from regulatory authorities for various projects, adhering strictly to industry guidelines and legislations.
- Worked closely with all departments to integrate environmentally responsible behaviours into their daily routines.
- Carried out investigations into any reported breaches of environment policy, ensuring swift resolution and prevention of future occurrences.
- Developed comprehensive reports on environmental incidents, leading to improved safety measures.
- Conducted frequent inspections, ensuring adherence to environmental standards.
- Trained staff on environmental policies, resulting in more sustainable operations.
- Liaised with external bodies for effective environmental management systems implementation.
- Achieved compliance with environmental regulations through meticulous policy development.
- Coordinated responses to any emergency situations related to environment or sustainability issues at the workplace.
- Provided expert advice on environmental matters to senior management, facilitating informed decision making.
- Managed waste disposal processes in accordance with regulatory guidelines for a safer workplace environment.
- Monitored progress of environmental improvement programmes and recommended improvements.
Contact centre agent
National Grid
Cardiff, Vale of Glamorgan
10.2005 - 10.2006
- Reported technical issues promptly for swift problem-solving.
- Escalated unresolved issues, facilitated speedy resolution.
- Adapted swiftly to new software tools to enhance productivity.
- Identified system glitches, contributed to smooth operations.
- Handled irate customers to maintain company reputation.
- Demonstrated empathy towards customers, promoted positive brand image.
- Dealt with sensitive information, maintained confidentiality and trust.
- Collaborated with team members to achieve targets.
- Worked extra hours during peak times for business continuity.
- Adhered strictly to company policies whilst handling customer data.
- Managed high volume of customer calls, ensured customer satisfaction.
- Maintained a professional demeanour under pressure, led by example on the floor.
- Resolved complex customer queries, improved service quality.
- Delivered accurate product information for enhanced customer experience.
- Contributed ideas in team meetings, fostered innovation culture.
- Handled customer queries focused on first-call resolution.
- Used targeted questioning techniques to determine customer needs and appropriate support.
Education
Diploma of Higher Education - Environmental Management
IEMA
NewportNVQ Level 4 - Level 4 High Risk Operator
WAMITAB
NewportIntroduction to road transport operations. - Logistics UK
Logistics UK
NewportCertificate of Higher Education - Electronic and electrical engineering.
BTEC
Coleg gwentSkills
- Compliance awareness - Involvement with Internal and external Audits
- Waste management expertise - Managing a bespoke waste permit for over ten years
- Audit preparation and execution
- Processing of hazardous waste notes and quarterly returns
- Waste disposal techniques
- Resourcefulness in crisis
- Compliance audit conducting
- Knowledge of iso 14001
Affiliations
- I love to create sustainable products from recycled materials in my spare time.
- I enjoy walking with my dog after a busy day.
- I have recently taught myself how to make cheese.
Languages
Welsh
Beginner
References
References available upon request.
Timeline
Team support
National Grid
10.2006 - Current
Contact centre agent
National Grid
10.2005 - 10.2006
Diploma of Higher Education - Environmental Management
IEMA
NVQ Level 4 - Level 4 High Risk Operator
WAMITAB
Introduction to road transport operations. - Logistics UK
Logistics UK
Certificate of Higher Education - Electronic and electrical engineering.
BTEC
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