Summary
Certification
Work history
Skills
Education
Generic

Geetha Prabhakara

Rugby,United Kingdom

Summary

Quality Assurance manager with 14 years of experience in Credit and Finance, Energy Economics and Computing Industry. Expertise in enhancing quality standards by identifying process gaps and implementing effective quality frameworks. Achieved notable improvements in product quality and customer satisfaction through strategic planning and collaboration. Proven ability to thrive in fast-paced environments, driving continuous improvement and fostering a culture of excellence.

Certification

  • ISTQB Foundation Certified
  • Oracle Certified Java Programmer (OCJP)

Work history

Senior Quality Consultant

Arm / Linaro
Warwick
2020.03 - 2025.12

Linaro thrives to deliver Arm software solutions. Linaro Forge product comprises of DDT (advanced debugger), MAP(Profiler) and Performance Reports tools for High Performance Computing Applications. Forge was owned by Arm until March 2023 and was later bought by Linaro.

  • Define and implement test strategies, plan test activities, and oversee end-to-end test execution
  • Conduct defect triaging with QA and development teams
  • Perform periodic assessments of test coverage with gcov and add workflows for the team to build the coverage.
  • Attend Super Computing conferences to meet customers and develop efficient test metrics based on feedback
  • Define test metrics and establishing workflows for the team to develop tableau and Python visualizations for quality improvement.
  • Design scalable Test Automation frameworks leveraging Robot Framework and Squish on AWS Linux instances
  • Liaise with HPC customers to create supercomputer accounts for the QA team for HPC testing of the product.
  • Manage comprehensive robot framework test suites through Jenkins CI/CD processes on AWS infrastructure.
  • Design Performance and scalability testing of the product
  • Liaise with third-party vendors for test tool upgrades,
  • Work with DevOps to create Conan Job Builder pipelines for seamless integration of test tools within our infrastructure
  • Engage the team in Agile best practices including Test Driven Development and 3-Amigo Approach
  • Coaching, mentoring, and empowering testers to grow professionally

Achievements:

  • Won Quality Award at Quality Summit - Arm Cambridge 2022 for raising world class test maturity indices for Forge within a short span of time.
  • Organizational acclaim for reducing QA cost of operation by implementing a mechanism for automated tests to be load balanced when run on different flavours and versions of on-demand AWS Linux instances.

Senior Test Lead

E.ON Energy
Nottingham
2016.03 - 2020.03

Test Lead

Projects: Speech Analytics, Junifer Upgrade, Voyager, One.doc

Responsibilities:

  • Represented IT in project meetings and participated in business requirements analysis.
  • Enforced risk-based testing strategy by identifying high-risk factors under severe time constraints.
  • Developed customer-focused test plans and test strategy documents.
  • Trained business users on product usage and appropriate testing methods.
  • Managed test phases while coordinating with third parties to resolve user-reported defects.
  • Prepared and maintained RAID (Risk, Assumptions, Issues, and Defects) documentation.
  • Facilitated stakeholder communication regarding test alignment and integration across organisations.
  • Evaluated exit criteria and organised sign-off meetings.

Automation Engineer

Projects: QGS – SAP GUI Automation, ECR Customer portal

Responsibilities:

QGS:

  • Script enhancement, maintenance and debugging failures using ALM and UFT
  • Responsible for the weekly execution of the automation scripts and managing the script execution of offshore (India).
  • Supervising and integrating the test results from the test teams and reporting them to the stakeholders.
  • Escalation point of contact for major issues with testing and quality.

ECR:

  • Develop test automation suites for the ECR Customer Portal.

Lighthouse:

Lighthouse is a part of Home Moves Initiative for E.ON Energy customers with an aim to make the home moves seamless and easy. Lighthouse project was even nominated for top ten UK projects in November 2017.

Responsibilities:

  • Executed functional and mobile testing within an Agile team.
  • Validated API requests through middle-tier testing using Postman.
  • Developed an automated tool with Excel macros to streamline test data identification
  • Designed automation framework employing Cucumber to enhance testing efficiency

Senior Software Associate

Experian (Dell Services)
Bengaluru
2011.07 - 2016.02

Experian Distributed Application Support Analyst (l2)

Responsibilities:

  • Triaged incidents through Citrix portal, ensuring timely resolution based on SLA and severity.
  • Resolved critical priority issues, including P1 incidents, to minimise user impact.
  • Deployed changes for CEMS and E-Series platforms to enhance system functionality.
  • Monitored applications and system performance regularly to prevent downtime.
  • Developed an internal automation tool for extracting icache reports, improving efficiency.

Achievements:

  • Received multiple client appreciation emails for prompt incident resolutions.
  • Awarded internal spot award for innovative icache automation tool development

Java Front End Developer

Project - Experian Consumer Manual Amendments

The 'Consumer Manual Amendment System' is responsible for providing a solution to users to perform operation on multiple data sources(i.e. CAPS, CATO, Aliases, Voters Roll records etc.)

Responsibilities:

  • Ensured technical feasibility of UI designs and developed frontend solutions.
  • Executed client-side validations to enhance user experience.
  • Interpreted technical specifications and authored corresponding business logic.
  • Unit test planning and unit test result sign off.

Skills

Test Frameworks and Tools:

  • Robot Framework, Cypress, Cucumber, TestNG
  • Squish, TestRail, Selenium, Playwright

API Tools:

  • Postman, SOAP UI, Bruno

Performance Tools:

  • HPC ReFrame

DevOps:

  • Artifactory: JFrog, Nexus
  • IaC: Terraform, Terragrunt
  • Monitoring: Grafana, Prometheus
  • CI/CD: Jenkins
  • Code Review tools: Gerrit, Github, Github Actions

Cloud:

  • AWS
  • Familiarity with Azure

Visualization tools:

  • Tableau, Plotly, Matplotlib

OS:

  • Proficient in Linux and Linux based OSes, Windows, MacOS

Management Tools:

  • Jira, ALM

Programming Languages:

  • Python
  • Java
  • TypeScript
  • Javascript

Scripting: Shell, Groovy, VB

Education

Bachelor of Engineering - Computer Science

Reva Institute of Technology and Management
India
2007.08 - 2011.06
Geetha Prabhakara