Gbemileke Richard ODEKUNLE
LUTON,luton bedfordshire
Summary
Estate officer with over 5 years of experience in property and facility management, specializing in tenant relations and property maintenance optimization. Proven leadership in staff supervision and risk management, ensuring high safety and service standards. Skilled in problem-solving and procurement strategies that enhance property performance and foster collaboration. Expertise in managing daily operations and maintaining property presentation to exceed tenant expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
scheduler / Controler/ customer service
Gilmartings Repairs
Luton, Bedfordshire
05.2025 - 04.2026
- Scheduled maintenance tasks to ensure equipment operates at optimal performance levels.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Responded to emergency breakdowns, diagnosing issues quickly and restoring functionality with minimal downtime.
- Collaborated with external contractors on specialised repairs, overseeing work to guarantee adherence to specifications.
- Took appropriate health and safety precautions to minimise risk of injury.
- Completed preventative maintenance work to minimise risk of disruptions to operations.
- Managed inventory of maintenance supplies, placing orders when levels were low to avoid delays in repairs.
- Coordinated with external contractors for specialised maintenance tasks, overseeing their work to ensure high standards.
- Responded to emergency breakdowns outside regular working hours, restoring operations with minimal disruption.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
Property / Facility Management
Bella - Living
Luton, Bedfordshire
04.2018 - 10.2024
- Oversee tenant support and facility upkeep, enhancing safety and risk management.
- Coordinate estate operations for smooth scheduling and effective staff management.
- Negotiate supplier contracts to boost workflow efficiency and improve maintenance standards.
- Streamline operations to elevate tenant satisfaction and safety, with measurable results.
- Lead and mentor staff, fostering teamwork to enhance service standards and property quality.
- Strategically negotiated supplier contracts and refined procurement processes, achieving notable cost reductions without compromising service quality.
- Spearheaded automation initiatives for routine tasks, dramatically improving time efficiency, and allowing focus on high-impact property management activities.
- Optimise facility operations, elevating tenant satisfaction and safety through strategic improvements, and data-driven decision-making.
- Implemented cutting-edge automation for routine tasks, dramatically enhancing time efficiency and enabling focus on high-impact property management.
- Reviewed and updated estate policies and procedures, aligning with best practices and regulatory requirements.
- Organised and supervised staff schedules, ensuring efficient allocation of duties for optimal estate management.
- Managed estate correspondence, ensuring timely and professional communication with stakeholders.
- Handled tenant queries and complaints, resolving issues swiftly to maintain high levels of tenant satisfaction.
- Answered department emails and phone calls within target timeframes for timely customer communications.
- Monitored and evaluated the effectiveness of welfare programmes, adapting strategies to meet changing needs.
- Provided personalised advice to customers on various matters, maintaining strict confidentiality.
- Analysed department expenses, scrutinising areas for possible cost cuts to improve business efficiency.
- Kept accurate, up-to-date records for monitoring and analysis, supporting improvement strategies.
- Conducted risk assessments for estate activities, implementing measures to mitigate identified risks effectively.
- Prepared detailed reports on estate operations, presenting findings to estate owners for informed decision-making.
- Monitored estate technology systems, ensuring up-to-date software and hardware for efficient operations.
- Organised training for estate staff, enhancing skills and knowledge for improved performance and service delivery.
welfare officer / Liasson Officer
Emron Recruitments
Luton, Bedfordshire
01.2015 - 02.2018
- Managing maintenance of properties'.
- Managing cleaners.
- Managing and supporting clients with welfare needs.
- Conducted regular property inspections to maintain standards and identify necessary repairs or upgrades.
- Managed refurbishment projects, overseeing contractors, and ensuring high-quality finishes.
- Liaised with external agencies, including healthcare and social services, to coordinate comprehensive support for individuals.
- Compiled and maintained accurate records of all interactions, ensuring compliance with data protection regulations.
- Built productive relationships with external support providers to deliver well-rounded client care.
- Educated clients on available services and support offerings to enable empowered decision-making for positive outcomes.
- Kept accurate, up-to-date records for monitoring and analysis, supporting improvement strategies.
- Collaborated with colleagues to create a multidisciplinary approach to welfare, enhancing service provision.
- Analysed feedback from service users to continually improve the quality and responsiveness of welfare services.
- Liaised with debtors and approved representatives to collate accurate, current information for prompt issue resolution.
- Led training sessions for new staff, equipping them with the skills and knowledge required for effective welfare support.
- Conducted home visits to assess living conditions and provide direct support in the community.
- Delivered targeted workshops on mental health awareness, budgeting, and stress management, improving community wellbeing.
- Generated detailed reports to document clients' progress.
- Assisted clients with disabilities obtain support services for rehabilitation purposes.
- De-escalated violent, aggressive and threatening behaviour.
- Obtained client feedback to enhance services and user experience.
- Helped to select and admit clients to appropriate services.
- Helped clients access community medical, housing and transportation resources.
- Encouraged service users to be independent and active members of society.
Premises / Facility Manager
Toyola Recruitment
London, North London
05.2012 - 09.2015
- Negotiated contracts with suppliers, securing favourable terms that decreased costs by 10% annually.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Implemented health and safety protocols across the facility, significantly reducing workplace accidents.
- Collaborated with environmental consultants to implement sustainable practices, significantly reducing carbon footprint.
- Coordinated with external contractors for timely completion of repair and renovation projects, adhering to budget constraints.
- Liaised with department heads to align facility operations with organisational objectives, boosting operational efficiency.
- Supervised a team of maintenance staff, fostering a culture of teamwork and high performance.
- Conducted regular inspections of building systems, identifying areas for improvement and cost-saving measures.
- Prepared and maintained documentation for compliance with health and safety regulations, passing all inspections.
- Reviewed and updated emergency preparedness plans, ensuring all staff are trained in evacuation procedures.
- Organised and led training sessions for staff on emergency response procedures, enhancing overall safety.
- Coordinated space planning and office moves, minimising disruption to business activities.
- Managed comprehensive maintenance programmes for facility equipment, reducing downtime and extending asset life.
- Organised community engagement events at the facility, strengthening relationships with the local community.
- Planned maintenance activities following budget, building use needs and operational requirements to maintain high standards.
- Managed day-to-day communication with maintenance contractors and service providers, acting as principal site contact.
- Liaised with government and local authorities to maintain legal compliance.
- Liaised with regulatory bodies to ensure compliance with health, safety, and environmental standards.
Education
Bachelor of Business Administration - Estate management
Lagos state University
Lagos state Nigeria2004
Certificate of Higher Education - Graduate with honours
Lagos state university
Lagos, state, Nigeria04-1998
Skills
- Planning
- Leadership
- Creativity
- Presentation
- Problem solving
- Empathy
- Influence
- Results-driven
- Analysis
- Customer service
- Tenant relations
- Property maintenance
- Financial management
- Risk management
- Staff supervision
- Scheduling
Languages
English (Proficient)
Afrikaans
Certification
- Construction Logistic Operator with a Green Card
- . Estate and Property management
- IOSH working safely
- First Aid Training in Workplace
- Facility management
- Workplace Leadership and Management skills
Skills
- Marketing
- Procurement
- Workflow optimization
- Data analysis
- Procurement process knowledge
- Energy efficiency improvement
- Property evaluation techniques
- Operational efficiency
Hobbies and interests
- Career Research
- Studying
- Sports
- Readings
- Travelling
- Adventures
- Discovery
Education
other
Hobbies and Interests
- Sports team
- Football
- Volunteering
- Cooking
- Travel
- Tennis
Career goals
- ‘To find a challenging position where I can grow both personally and professionally.’
‘Highly motivated Facility officer seeking a position where I can grow my skills and attention to detail. ‘Result-oriented and motivated individual.
Timeline
scheduler / Controler/ customer service
Gilmartings Repairs
05.2025 - 04.2026
Property / Facility Management
Bella - Living
04.2018 - 10.2024
welfare officer / Liasson Officer
Emron Recruitments
01.2015 - 02.2018
Premises / Facility Manager
Toyola Recruitment
05.2012 - 09.2015
Bachelor of Business Administration - Estate management
Lagos state University
Certificate of Higher Education - Graduate with honours
Lagos state university