Yaqub Hussain

• Manage multiple inboxes and respond promptly to TfL enquiries via email and phone.
• Handling high volume of emails and calls, ensuring adherence to TfL Service Level Agreements (SLAs).
• Schedule reactive call outs to correct skilled operative, to achieve first time fix and ensure reactive works are completed within correct SLA time.
• Answering incoming calls, emails, and enquiries from TfL with a professional and courteous manner.
• Log, prioritise, and track all service requests using TfLs internal system.
• Upload work orders to mobile causeway devices.
• Manually input job details to Maximo and Causeway when required.
• Provide an emergency call out handover to TfL and management team.
• Maintain accurate records of all interactions and service requests.
• Update TfL on the progress of their enquires and ensure timely resolution.
• Liaise with operatives as well as TfL.
• Carry out daily jeopardy management on any jobs that are at risk of failure and ensure appropriate action is taken if work cannot be completed.

• Overseeing the work of retail staff in a store environment
• Banking cash transactions
• Ensuring till cash balances with recorded transactions
• Motivating team in order to provide exceptional customer service
• Monitoring employee activity
• Coordinating delivery and receiving the merchandise into the store
• Helping customers resolve issues as they arise
• Training staff
• Ensuring that the store is up to its highest standard
• Making calls to contractors in order to outsource maintenance when needed

• Always maintain constant vigilance whilst on duty for anything likely to prejudice spectator safety and notify a Supervisor or the Control Room of any
• Responsible for the safety, security, comfort and service to spectators
• Attend pre and post-match briefing/debriefing sessions in order to ensure all Information is noted and understood and provide safety feedback from the event

• Assisting customers
• Providing product knowledge to fit customer needs
• Ensuring customers have a positive shopping experience
• Handling transactions
• Maintaining store apparel standards
• Achieving personal KPIs and contributing towards store sales targets
• Assisting with back of house operations
• Processing deliveries

• Monitoring daily communications and answering any queries
• Ensuring payments, amounts and records are correct
• Working with spreadsheets, sales and purchase ledgers and journals
• Recording and filing transactions
• Invoice processing and filing
• Processing expense requests for the accountant to approve
• Liaising with third party providers, clients and suppliers

• Calling individuals who may have been in contact with someone who has caught Covid-19, advising them that they should isolate in order to keep themselves as well as others around them safe
• Following a script in order to inform the customer of why we are calling them and giving them any information they may ask in order to feel more comfortable during the call