GAYATHRI SANAL KUMAR SOBHA
Relationship Manager
Preston
Summary
Professional with strong expertise in relationship management and banking operations for 4-year track record of success. Skilled in building productive relationships, resolving complex issues, and winning customer loyalty. Proficient in managing claims, verifying policy coverage, and facilitating smooth customer interactions across various communication platforms. Demonstrates active listening and analytical problem-solving skills while enhancing customer experiences through service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Adept in data entry and financial services. Reliable and adaptable, with focus on meeting evolving business needs.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Health Care Assistant
AAA Health Care Agency
Preston
04.2019 - Current
- Assisted with patient hygiene, physical comfort, eating and drinking, and mobility while observing and reporting specific changes.
- Managed administrative records and maintained accurate client information using digital systems.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Recognized as Employee of the Month for dedication and hard work.
Relationship Manager
ICICI BANK LTD
Trivandrum
10.2018 - 03.2019
- Managed a team of customer service representatives, providing coaching and guidance for improved performance.
- Built strong relationships with customers, advising on financial investments and banking services.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
Assistant Manager
ICICI BANK LTD
Trivandrum
01.2017 - 10.2018
- Achieved significant reduction in escalated complaints due to timely intervention in potential conflict situations and skillfully navigating challenging conversations with clients.
- Provided comprehensive reports on client interactions to senior management for informed decision-making related to customer service strategies.
- Strengthened client relationships by providing personalized service, understanding their needs, and promptly responding to requests.
- Established successful long-term partnerships with key clients by cultivating trust-based relationships built on transparency and open communication.
- Recognized as Best Employee for outstanding sales performance in credit cards, loans, and investments.
School Administrator
Isa Viswa Vidyalayam
Trivandrum
04.2015 - 06.2017
- Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
- Managed communication between faculty, parents, and students.
- Implemented data-driven decision-making processes to enhance operational efficiency.
- Developed and implemented plans to minimize misbehavior and maximize learning in school of 600 students.
Education
Master of Science - International Business
University of Central Lancashire
Preston, United Kingdom 09.2022 - 12.2023
MBA -
CAMS
Kerala,India 05.2015 - 06.2017
BSC - Physics
All Saints Collage
Trivandrum, Kerala 04.2011 - 04.2014
Skills
Effective call management
Effective communication and written
Customer complaint resolution
Analytical problem-solving
Effective multitasking
Accurate data entry
Systematic data organization
Policy analysis
Effective team engagement
Adaptability
Proficient in Microsoft Office
Efficient in high-pressure settings
Guiding customers through claims processes
Empathy
Client relationship management
Regulatory compliance
Additional Information
Strong understanding of policy documents and claims handling processes., Ability to work efficiently in high-pressure environments while maintaining accuracy., Passion for helping customers navigate claims processes with empathy and efficiency.
Certifications And Achievements
- Best Employee of the Month - AAA Health Care Agency
- Best Employee for Sales Performance - ICICI Bank
Timeline
Master of Science - International Business
University of Central Lancashire
09.2022 - 12.2023
Health Care Assistant
AAA Health Care Agency
04.2019 - Current
Relationship Manager
ICICI BANK LTD
10.2018 - 03.2019
Assistant Manager
ICICI BANK LTD
01.2017 - 10.2018
MBA -
CAMS
05.2015 - 06.2017
School Administrator
Isa Viswa Vidyalayam
04.2015 - 06.2017
BSC - Physics
All Saints Collage
04.2011 - 04.2014