SREELAKSHMI NEDIYAKKOOTTATHIL SOMAKUMAR
Cardiff
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Health Care Assistant
Care Crew LTD
Newport, Isle of Wight
10.2023 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Supported needs of 25+ residents under long-term care.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
Receptionsit and Bookkeeper
Bond Safari Kovalam
Trivandrum, Kerala, India
07.2018 - 09.2020
- Posted daily receipts and payments in accordance with corporate protocols.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Managed approximately 30+ customers per day on season time.
- Managed approximately 30 incoming calls and emails per day from customers.
- Prepared monthly bank reconciliations to ensure accurate representation of the company's financial position.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Completed payroll for employees and maintained detailed records of procedures.
Education
Master of Science - International Business Management
Cardiff Metropolitan University
Cardiff, United Kingdom 09.2023 - 09.2024
Skills
Effective communication
Multitasking Abilities
Customer service
Problem-solving
Active listening
Call management
Adaptability and flexibility
Time management
Teamwork and collaboration
Certification
Microsoft Excel
Timeline
Health Care Assistant
Care Crew LTD
10.2023 - Current
Master of Science - International Business Management
Cardiff Metropolitan University
09.2023 - 09.2024
Receptionsit and Bookkeeper
Bond Safari Kovalam
07.2018 - 09.2020
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