Gavssikkumar Kumarakrishnan
Edinburgh,United Kingdom
Summary
Experienced ECM (Enterprise Content Management) professional with 9 years of expertise in supporting, designing, and managing IBM FileNet environments. Proven ability to understand and implement end-to-end design strategies and solutions, ensuring seamless document management and workflow automation. Skilled in system monitoring, incident resolution, and performance optimization, with strong technical proficiency in troubleshooting using tools like Dynatrace and IBM Tivoli. Demonstrated leadership, communication, and customer relationship management skills, with a strong focus on delivering zero-defect solutions and achieving high levels of customer satisfaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Technical support analyst
Tata Consultancy Services|Lloyds Banking Group
Edinburgh, United Kingdom
06.2015 - 01.2025
- Leading the FileNet RUN team in the bank, ensuring system stability, issue resolution, and seamless operations in the production environment.
- Design and implement comprehensive ECM solutions, focusing on IBM FileNet, ensuring optimal workflows and document management processes.
- Monitor the performance and health of ECM systems using tools like Dynatrace and IBM Tivoli, ensuring system efficiency and uptime.
- Troubleshoot and resolve technical issues, minimizing downtime and ensuring rapid incident resolution.
- Identify performance bottlenecks and ensure optimal performance of FileNet services and associated infrastructure.
- Provide root cause analysis (RCA) for recurring incidents and implement corrective actions.
- Ensure projects are delivered with minimal defects, emphasizing quality assurance and continuous improvement.
- Participate in the design and testing of disaster recovery plans and ensuring that all components of the FileNet environment are recoverable in case of a failure or disaster scenario.
Education
Bachelor of Technology - Electronics & Communication Engineering
Sri Manakula Vinayagar Engineering College
Puducherry 07.2011 - 05.2015
Skills
- Enterprise Content Management: IBM FileNet (P8), Imaging Products,
- IBM Content Navigator,
- IBM Business Automation Workflow
- IBM Content Search Services,
- IBM Content Collector for File System
- IBM Content Collector for SAP
- Kodak Capture Pro
- Captiva Imaging solution
- Kofax Imaging Solution
- Webshphere Application Server
- IBM FileNet Records Management
- Database Technologies: SQL, Oracle
- Service Now
- IBM Tivoli Monitoring, Dynatrace
- Operating System: UNIX, AIX, Windows
- ITIL knowledge
- Incident analysis
- Data backup and recovery
- Expert in disaster recovery
Achievements and Impact:
- Successfully maintained 99.9% uptime for FileNet production environments, ensuring business continuity and minimal disruption.
- Reduced incident response and resolution times by 30% through efficient troubleshooting and streamlined processes.
- Providing Technical leadership and mentorship to team members resulting in improved team productivity and skill development.
- Collaborated with cross-functional teams to optimize ECM workflows, resulting in improved system performance.
- Spearheaded multiple successful FileNet upgrades and patch implementations with zero downtime and no impact on critical business operations.
- Consistently delivered changes and system updates with zero post-deployment defects, improving overall service quality.
Certification
ITIL V3 Foundation GNOSIS CAMPUS - Apr 2016
Google Cloud Fundamentals TCS - Jan 2023
AWS Cloud Computing TCS - Sep 2022
Accomplishments
Awarded for Excellence:
Received internal awards and recognition at TCS for exceptional performance and contributions to FileNet operations and system stability
Affiliations
- Playing Cricket, Badminton, Carrom, Table Tennis, listening to music.
Languages
English
Native
Tamil
Native
French
Upper intermediate
Timeline
Technical support analyst
Tata Consultancy Services|Lloyds Banking Group
06.2015 - 01.2025
Bachelor of Technology - Electronics & Communication Engineering
Sri Manakula Vinayagar Engineering College
07.2011 - 05.2015
ITIL V3 Foundation GNOSIS CAMPUS - Apr 2016
Google Cloud Fundamentals TCS - Jan 2023
AWS Cloud Computing TCS - Sep 2022
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