Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Achievements and Impact:
Timeline
Generic
Gavssikkumar Kumarakrishnan

Gavssikkumar Kumarakrishnan

Edinburgh

Summary

IT Support Professional with over 9 years of experience providing exceptional end-user support in both on-site and remote environments. Proven expertise in desktop support, incident and problem management, ITSM tools (ServiceNow), and technical troubleshooting of hardware/software issues. Adept at coordinating desktop changes, commissioning new hardware, managing asset inventories, and handling escalations with a strong customer service mindset. Skilled in working within Microsoft environments (Windows 10/11, Office 365), Active Directory, and VPN technologies. Known for excellent communication, documentation, and analytical skills, with a strong focus on quality service delivery and continuous improvement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Application Support Analyst

Barclays
05.2025 - Current
  • Provided end-to-end support for critical applications under the Personal Banking and Wealth Management (PBWM) division.
  • Handled incident and problem management, including troubleshooting, impact analysis, and root cause identification.
  • Participated in disaster recovery (DR) planning and execution to ensure business continuity.
  • Performed regular application patching, upgrades, and environment maintenance activities.
  • Coordinated with development, infrastructure, and third-party vendors for issue resolution and enhancements.
  • Supported change management processes, including deployment validations and post-implementation support.
  • Created and maintained documentation for application procedures, known errors, and troubleshooting guides.
  • Ensured compliance with internal controls, SLAs, and audit requirements.
  • Worked in ITIL-aligned environments with strong focus on service delivery and continuous improvement.
  • Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
  • Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.

Associate consultant

Tata Consultancy Services|Lloyds Banking Group
06.2015 - 01.2025
  • Ensured services operated within Service Level Objectives (SLOs) by closely monitoring application performance and implementing proactive measures to maintain uptime and reliability.
  • Proficient in resolving application issues, conducting root cause analysis, and prioritizing bug fixes.
  • Developed and updated support documentation, enhancing team knowledge and response times for recurring issues.
  • Collaborated with cross-functional teams to design and implement disaster recovery strategies ensuring business continuity during outages or incidents.
  • Mentored and provided technical guidance to team members, improving troubleshooting skills and raising the overall performance of the service desk.
  • Provided technical support across Windows desktop environments, including O365 and remote connectivity solutions.
  • Acted as the primary contact for production incidents, escalating critical issues to management and ensuring timely resolution.
  • Diagnosed and resolved incidents related to hardware and software, ensuring minimal downtime and high user satisfaction..
  • Used ServiceNow for managing tickets, asset tracking, and change coordination.
  • Played a key role in incident management, consistently identifying and addressing root causes, which led to a 15% reduction in incident recurrence and improved service reliability.
  • Supported end-users both remotely and on-site, across various business units and shopfloor environments.
  • Demonstrated a high level of customer care, proactively resolving complex technical issues and maintaining service levels.

Education

Bachelor of Technology - Electronics & Communication Engineering

Sri Manakula Vinayagar Engineering College
05.2015

Skills

  • Programming Language : JAVA
  • Cloud Technologies : AWS
  • Monitoring Tool: Dynatrace, IBM Tivoli,Splunk
  • Database Technologies: SQL, Oracle
  • ITSM Tools: Service Now, BMC Truesight
  • Agile,Lean Methodolgy
  • Active Directory- LDAP , Azure AD
  • Networks, F5, CISCO Load Balancer
  • PostMan, SOAPUI
  • Operating System: UNIX, AIX, Windows
  • ITIL Process Implementation
  • Technical Troubleshooting (Hardware/Software)
  • Incident Management & Resolution
  • Data backup and recovery
  • Expert in disaster recovery
  • Enterprise Content Management: IBM FileNet (P8), Imaging Products
  • MS Office Suite (Word, Excel, PowerPoint, Outlook)

Accomplishments

    Awarded for Excellence:

    Received internal awards and recognition at TCS for exceptional performance and contributions to operations and system stability

Affiliations

  • Playing Cricket, Badminton, Carrom, Table Tennis, listening to music.

Certification

ITIL V3 Foundation GNOSIS CAMPUS - Apr 2016

Google Cloud Fundamentals TCS - Jan 2023

AWS Cloud Computing TCS - Sep 2022

Azure Cloud Fundamentals - Jan 2024

Languages

English
Native
Tamil
Native
French
Upper intermediate

Achievements and Impact:

  • Engineered and deployed custom monitoring solutions using Dynatrace to detect system anomalies in real-time, significantly reducing the occurrence of critical incidents.
  • Collaborated with developers to optimize Java applications, reducing server response times by 15% and improving overall performance.
  • Reduced incident response and resolution times by 30% through efficient troubleshooting and streamlined processes.
  • Successfully implemented automated observability solutions that reduced troubleshooting time by 30%, improving overall system uptime.
  • Consistently delivered changes and system updates with zero post-deployment defects, improving overall service quality.
  • Developed and implemented automation solutions using Shell scripts, Java, and other tools to streamline processes, reducing manual efforts by up to 30% and improving overall efficiency by 25%.
  • Played a key role in successfully integrating AWS Cloud solutions, enhancing overall system scalability and reducing infrastructure costs.

Timeline

Application Support Analyst

Barclays
05.2025 - Current

Associate consultant

Tata Consultancy Services|Lloyds Banking Group
06.2015 - 01.2025

Bachelor of Technology - Electronics & Communication Engineering

Sri Manakula Vinayagar Engineering College

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Gavssikkumar Kumarakrishnan