Gavin Rainbow
Stoke-on-trent,Staffordshire
Summary
Motivated and safety-conscious professional with strong customer service experience, seeking to transition into a train driver role. Proven ability to perform under pressure at BT, with excellent communication, attention to detail, and a strong sense of responsibility. Skilled in handling calls, managing refunds, and ensuring efficient service. Committed to safety, punctuality, and contributing to operational excellence in the rail industry.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
Customer Service Adviser
BT/EE
Stoke-on-trent, Staffordshire
08.2024 - Current
- Responded to difficult situations calmly and gained the trust of aggrieved customers.
- Enhanced brand loyalty, provided excellent service at all times.
- Guided customers through the troubleshooting process with patience and clarity.
Education
Bachelor of Arts - Digital Technology
Staffordshire University
Stoke-on-Trent 09.2021 - 07.2024
BTEC - Digital Media & Games Design
South Staffordshire College
Lichfeild /2019 - /2021
Skills
- Empathy handling
- Telephone etiquettes
- Excellent communication and interpersonal skills
- Strong situational awareness and the ability to remain calm under pressure
- Proven attention to detail and adherence to protocols
- High level of concentration and commitment to safety
- Ability to work independently and follow strict schedules
- Experience with shift work and flexible hours
- Conflict resolution and problem-solving skills
Affiliations
- Cycling
- Computer Building
- Cars
Timeline
Customer Service Adviser
BT/EE
08.2024 - Current
Bachelor of Arts - Digital Technology
Staffordshire University
09.2021 - 07.2024
BTEC - Digital Media & Games Design
South Staffordshire College
/2019 - /2021
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