Dave Price
Sheffield
Summary
Hard-working Customer Service Adviser, available to work immediately with over twenty years experience in customer services and sales spanning financial services, media, manufacturing and travel sectors.
A focused and professional individual with friendly approach coupled with my experience and ambition will impress future employers.
Overview
2022
2022
years of professional experience
8
8
years of post-secondary education
Work History
Customer Adviser (Night Dispatcher)
Veezu (formerly City Taxis)
Sheffield
12 2021 - 10 2024
- Multitasked in fast paced environment ensuring workload was prioritised between incoming calls, new and existing bookings, data entry for NHS contract work and maintenance of mailboxes and City Grab and Driver Portals, ensuring seamless customer experience.
- Managed high volume of up to 250 calls per shift at weekends by swiftly resolving queries and issues.
- Assisted call centre team to resolve any driver or rider queries if required. Identified and assisted vulnerable individuals, managing antisocial behaviour and ensuring safety of passengers and drivers.
- Checked and managed existing bookings and ensured there were no duplicates, potential errors and could be fulfilled ensuring customers were collected promptly and minimised driver no shows or cancellations.
- Managed advanced bookings and made sure this is checked regularly for any extra bookings taken. Analysed prebookings and identified hard to cover bookings, making sure airport bookings are covered with suitable driver.
- Liaised between drivers, customers and food outlets for City Grab food delivery app by using logistical knowledge to ensure deliveries were made on time and happy customers receive their food hot.
- Built excellent rapport with drivers and created database of over 60 reliable individuals through traffic light system (RAG) to make sure hard to cover bookings were always fulfilled.
- Supported business with EMAS and YAS NHS accounts Worked with hospitals, drivers and ambulance service to provide smooth transport service for often vulnerable NHS patients through regular bookings submitted via spreadsheet and telephone enquiries.
- Supported offshore call centre with complex enquiries and complaints and knowledge of local area and use of digital tools to establish routes.
Account Negotiator
Bluestone Credit Management
SHEFFIELD
09.2019 - 11.2021
- Managed over 100 enquiries and requests per shift with efficient and professional manner supporting customers in debt to HMRC.
- Undertook appropriate outbound contact to customers experiencing payment difficulties to understand their circumstances and agree appropriate forbearance.
- Identified vulnerable customers through appropriate questioning and listening and providing support to those individuals who required it.
- Negotiated with customers for best possible solutions on all accounts by following internal processes and procedures and worked in accordance with HMRC and all regulatory requirements
- Negotiated with customers to ensure solutions are affordable, signposting to sources of free debt advice where necessary and identifying and dealing with vulnerable customers appropriately
Telesales Executive
Eclipse Magnetics
Sheffield, Sheffield
12.2017 - 08.2019
- Generated leads through cold calling, resulting in increased sales opportunities.
- Directly contacted existing and prospective customers, ensuring ongoing lead tracking and accurate recording of data, creating 80 leads weekly for engineers to follow up.
- Carried out speculative telephone pitches aimed at specific industry sectors and targeted companies by building relationships.
- Took ownership of daily activities geared to maximising sales including quote follow up, site survey bookings and inactive account contact
- Use of initiative to identify leads and follow up new opportunities including use of internet and data campaigns.
- Maintained customer database to high degree of accuracy to ensure targeted marketing activity could take place to generate new business.
Business Development Executive (Recruitment)
Johnston Press
Sheffield, Sheffield
09.2016 - 11.2017
- Excelled in KPI driven environment by consistently achieving sales targets and winning salesperson of the month in probation and achieving most converted sales in August 2017 for new SmartReach digital packages
- Quality conversations with customers achieving an average of 96% for the year
- Developed client relationships by gaining better understanding of client's recruitment needs and advising on bespoke and cost effective advertising solutions, resulting in repeat business for company print advertising and digital platforms.
- Supported team by being Team Mentor and additional responsibilities including motivating the team and promoting productivity by taking daily pledges from colleagues.
Media Sales Adviser (Births, Marriages & Deaths)
Johnston Press
Sheffield
02.2014 - 08.2016
- Provided empathetic service in a dignified manner to customers through calls or emails from bereaved families wishing to place advert in Family Announcements.
- Maximising advertising space through sales process generating on average £12,000 per month
- Created personal notices tailored to the taste of the customer and upholding high standards of the newspaper, whilst adhering to strict deadlines.
- Maintained excellent relationship with Funeral Directors by acting as point of contact and handling complaints.
Education
International Business With Languages - Business
Sheffield Hallam University
09.2000 - 06.2002
A Levels - ITC, French, Spanish and Business Studies
Scarborough 6th Form College
Scarborough 09.1998 - 07.2000
GCSE's - 2 A*, 7 A, 2 B And 1 C Grade Including English, Mathematics And Double Science
Graham School
Scarborough 09.1993 - 06.1998
Skills
- Customer focused with proactive approach to service
- Ability to manage and prioritise own workload
- Rapport building skills with ability to persuade and sell
- Competent user of MS Office and Google Suite
- Excellent communication skills, both written and verbal
- Logistics coordination
- Calmness under pressure
- Empathy handling
- Complaint resolution
References
References are available upon request.
Timeline
Account Negotiator
Bluestone Credit Management
09.2019 - 11.2021
Telesales Executive
Eclipse Magnetics
12.2017 - 08.2019
Business Development Executive (Recruitment)
Johnston Press
09.2016 - 11.2017
Media Sales Adviser (Births, Marriages & Deaths)
Johnston Press
02.2014 - 08.2016
International Business With Languages - Business
Sheffield Hallam University
09.2000 - 06.2002
A Levels - ITC, French, Spanish and Business Studies
Scarborough 6th Form College
09.1998 - 07.2000
GCSE's - 2 A*, 7 A, 2 B And 1 C Grade Including English, Mathematics And Double Science
Graham School
09.1993 - 06.1998
Customer Adviser (Night Dispatcher)
Veezu (formerly City Taxis)
12 2021 - 10 2024
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