Gavin Osman
Chippenham,Wiltshire
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships. Strong communication and interpersonal skills for providing superior customer service.
Very practical with any thing to do with building, listens to understand customers needs and is creative with coming forward with solutions.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work history
Area Sales Manager
Woodstock Trading Company
Hereford, Herefordshire
2022.12 - Current
- Achieved exceptional client satisfaction feedback and ratings.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Carried out sales visits to current and prospective customers.
- Identified and qualified new sales prospects.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
Area Sales and Operations Manager
Coventry Garage Doors
Coventry, West Midlands
2020.03 - 2022.12
- Interfaced with customers, determined needs, provided recommendations and training.
- Carried out sales visits to current and prospective customers.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Provided customers with knowledgeable and timely responses to questions and concerns.
- Successfully generated new business via telephone sales and
- Collaborated with management to resolve concerns and problem calls.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Kept Installed garage doors in good working order by performing preventive maintenance and repairs.
Customer Support Representative
Coveya
Bristol, South Gloucestershire
2014.06 - 2020.03
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Supported Sites in finding Conveyor belt solutions to Customers needs by surveying and drawing up computer generated plans and 3D drawings and video's
- Visited site in the London area, often 4 days a week.
- Built long-term relationships with customers and generated referrals from existing clients.
- Project managed installs.
- Prospecting by cold calling into sites
Field Sales Executive
Ca Pietra
Devizes, Wiltshire
2011.06 - 2014.06
- Managed regional key accounts across UK to add to portfolio.
- Strengthened existing customer relationships to generate new business opportunities.
- Attended meeting and sales events to learn latest developments.
- Confidently presented sales pitches to retail clients.
- Evaluated customers needs to establish productive and long lasting relationships.
- Studied competitors to devise innovative selling tactics.
- Led technical training sessions at retailers showrooms to support them in the sale of flooring and provide technical back up for
Showroom Manager
Stoneworth Warehouse
Devizes, Wiltshire
2008.10 - 2011.06
- Initiated sales leads through mailing any planning leads,
- Drove up sales and profitability by proactively and reactively following up on leads.
- Handled aspects of customer complaints with exchanges, customer compensation and overall customer satisfaction.
- Used strong product knowledge and familiarity to negotiate deals with clients.
- Oversaw showroom to ensure sales floor consistently met company standards and was up to date.
Sales and Operations
Stoneberry Company
Bristol, Bristol
2007.02 - 2008.10
- Carried out sales visits (including taking Showvan) to current and prospective customers along with telesales and booking of appointments
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded vehicles safely and efficiently, securing items to prevent damage.
- Loaded furniture on to trucks for shipping.
- Assembled furniture and project managing any fit out from taking delivery, arranging transport to final install and handover.
Sales Representative
Wessex packaging
Yeovil, Somerset
2004.06 - 2007.02
- Helped resolve client problems quickly with superior customer service.
- Developed new business by working with valuable customers.
- Telesales and booking appointments to create growth in the business.
- Conducted sales visits to understand the customers requirements
- Arranged and ran on site demonstrations of different machines ie Pallet wrapping machines and Strapping tools
- troubleshooting and maintaining packing machinery
Workshop and yard Manager
Western Trailers
Bristol, Bristol
2002.12 - 2004.06
- Helped to maintain tidy and organized yard for smooth distribution.
- Oversaw the Workshop, organizing trailer/tank builds and transport arrangements.
- Problem solving and working on bespoke builds
- Checking and loading all transport vehicles for the drivers to take next day
Engineer
Beaufort Conveyors
Bristol, Bristol
2001.07 - 2002.12
- Assembled conveyor belt systems
- Maintenance and Repairs Conveyors
- Metal Fabrication of building bespoke systems,
- Checked quality of completed work, identifying and resolving any defects.
Education
City and Guilds - Engineering Systems Maintenance
City of Bristol College
Bristol 2001.09 - 2003.06
Skills
- Technical presenting
- Customer acquisition and retention
- Key account development
- Lead generation
- Customer rapport
- Creative
Timeline
Area Sales Manager
Woodstock Trading Company
2022.12 - Current
Area Sales and Operations Manager
Coventry Garage Doors
2020.03 - 2022.12
Customer Support Representative
Coveya
2014.06 - 2020.03
Field Sales Executive
Ca Pietra
2011.06 - 2014.06
Showroom Manager
Stoneworth Warehouse
2008.10 - 2011.06
Sales and Operations
Stoneberry Company
2007.02 - 2008.10
Sales Representative
Wessex packaging
2004.06 - 2007.02
Workshop and yard Manager
Western Trailers
2002.12 - 2004.06
City and Guilds - Engineering Systems Maintenance
City of Bristol College
2001.09 - 2003.06
Engineer
Beaufort Conveyors
2001.07 - 2002.12