BENJAMIN GUOBADIA
Leeds
Summary
Resourceful and committed Assistant with a demonstrated history of delivering outstanding customer service in dynamic settings. Possesses meticulous attention to detail and adept decision-making abilities to handle numerous tasks simultaneously. Driven by a self-motivated work ethic, capable of excelling both independently and as part of a team.
Overview
4
4
years of professional experience
Work History
Front of House Assistant
Imperial Bizzo
02.2023 - 11.2023
- Monitored attendance records with precision to effectively manage guest lists and RSVPs for events.
- Organized reservations and seating layouts to optimize customer traffic flow.
- Worked closely with kitchen and serving teams to ensure seamless service procedures.
- Improved customer perception through maintenance of tidy and well-organized front-of-house space.
- Exhibited courteous and energetic phone etiquette to efficiently handle orders and address guest inquiries.
Housekeeping Attendant
Camplink Resort
08.2021 - 11.2022
- Organized tasks to ensure rooms were consistently prepared for guest check-in.
- Maintained high customer satisfaction by proactively anticipating guest requirements and planning accordingly for personalized service.
- Executed responsibilities with utmost discretion and confidentiality to safeguard guest privacy.
- Implemented efficient inventory management system to ensure timely replenishment of guest room amenities, enhancing overall guest experience.
- Conducted thorough housekeeping duties with meticulous planning and quality assurance.
Bartender
Sam's Penthouse Lounge and Bar
04.2020 - 06.2021
- Handled cash transactions, managed Point Of Sale (POS) systems, and ensured accurate receipts and changes were provided.
- Maintained cleanliness and hygiene standards in bar areas, leaving guests with positive first impressions.
- Regularly checked on tables to ensure customer satisfaction, promptly taking and processing additional orders as needed.
- Fostered warm and inviting atmosphere to enhance guest experiences and encourage longer stays, ultimately boosting profitability by 20%.
- Memorized orders even in noisy and busy settings to ensure efficient service during peak hours.
Education
Master of Science - Project Management
Leeds Beckett University
Leeds 01.2024 -
Bachelor of Science - Human Physiology
Ambrose Alli University
2015 - 2019
Skills
- Well organised
- Expert multitasker
- Marketing and sales experience
- Outstanding customer service
- Hospitality expertise
- Housekeeping
- Warmly greeting guests
Timeline
Master of Science - Project Management
Leeds Beckett University
01.2024 -
Front of House Assistant
Imperial Bizzo
02.2023 - 11.2023
Housekeeping Attendant
Camplink Resort
08.2021 - 11.2022
Bartender
Sam's Penthouse Lounge and Bar
04.2020 - 06.2021
Bachelor of Science - Human Physiology
Ambrose Alli University
2015 - 2019
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