Gavin Duncan
glasgow,Scotland / Glasgow
Summary
I Have in my 27 years working for Firhill Community worked my way from Leisure Attendant to Director , in this time I have gained a vast knowledge of the charity sector running our Community Led facility. Managing out Trust since 2002 had given me immense pleasure seeing us develop and continue to create new partnerships with Community and business groups which have enabled us navigate through tough periods such as the Covid pandemic. I am passionate about the Charity sector and enjoy exploring ways of creating new activities for our varied users to enjoy. In my time as Director of the Trust have have been responsible for managing our accounting and payroll, a team of 10 staff members, the health and safety requirements of our facility, managing yearly Budgets with our accountant, working closely with our board of Trustees to ensure the smooth running of the Trust
Overview
34
34
years of professional experience
9
9
years of post-secondary education
Work history
Director
Firhill Community Trust
Glasgow, Lanarkshire
2002.01 - Current
- Implemented Trust policies and legal guidelines.
- Designed business strategies to obtain short and long-term goals for Trust.
- Formulated business plans to increase growth and minimise cost for Trust.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Championed customer-centric approach, enhancing overall service delivery and satisfaction.
- Established and monitored key performance indicators, gauging organisational success.
- Spearheaded strategic planning initiatives, aligning organisational objectives with long-term goals.
- Led negotiations with vendors and suppliers, securing favourable terms.
- Built key stakeholder relationships to facilitate growth of the Trust.
- Implemented process improvements, streamlining operations for increased productivity.
- Executed health and safety checks on equipment and facilities for compliance reasons.
- Arranged leisure activity timetables to fulfil different customers' needs.
- Engaged facility users to determine and implement improvements to service delivery and offerings.
- Controlled expenses and revenue allocations, decreasing waste of resources and operating costs.
- Generated reports and cash projections for planning and decision-making purposes.
- Sourced and replenished supplies and equipment to keep customers happy and engaged.
- Managed plant rooms and equipment by scheduling repairs and maintenance for faulty machinery.
- Developed and promoted exciting leisure programmes to increase usage and profitability of facilities.
- Established monitoring systems to monitor service delivery and capture customer feedback.
- Kept statistical and financial records for budget planning and resource allocation purposes.
- Encouraged teamwork through open communication and leadership.
- Organised competitions and events and drove awareness of services offered at facilities.
- Worked with staff to design and deliver community impact projects.
- Recruited, trained and supervised staff to maintain establishment's health and safety standards.
- Reviewed performance targets for activities and modified timetables to remove poor-performing items.
- Determined and provided training and development for staff to meet job requirements.
duty Mnager
Firhill Community Trust
Glasgow, Glasgow City
1998.07 - 2002.12
- Oversaw emergency procedures and administered first aid.
- Wrote end of shift reports to facilitate service continuity.
- Handled guest complaints to protect brand reputation.
- Met health and safety guidelines to maintain compliant working environments.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Stored cash floats and delivered secure banking procedures.
- Inspected facility to identify and promptly address maintenance needs.
- Recruited and onboarded new staff to meet performance standards.
- Monitored and enforced compliance with company policies and procedures.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
- Executed emergency response protocols for safe, secure and compliant environment.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
Leisure assistant
Firhill Community Trust
Glasgow, Glasgow City
1995.07 - 1998.01
General builder/Landscaper
Landwise Ltd
Glasgow, Glasgow City
1993.09 - 1995.06
Professional footballer
Partick Thistle Football Club
Glasgow, Glasgow City
1990.06 - 1993.05
Education
1986.08 - 1990.06
- O' Grades in English, Maths, Biology, History, Arithmetic, Chemistry and History
1993.01 - 1995.05
- City and Guilds in Sport Leisure and Recreation levels 1,2 and 3
accounting
2012.07 - 2013.07
- Sage accounting diploma
payroll
2008.07 - 2009.07
- sage 50 payroll diploma
2023.05 - 2023.05
- Fire Marshall qualification
2021.03 - 2022.03
- IOSH qualification in Managing Safely
Skills
- Employee management
- Daily operations
- Strategies and goals
- Project budgeting
- Financial management
- Business administration
- Customer service
- Staff development
- Business planning
- Recruiting and hiring
- Business development
- Contract negotiation
- Operations management
- Rules and regulations
Timeline
Fire safety at work - ,
2023.05 - 2023.05
Iosh - ,
2021.03 - 2022.03
Sage - , accounting
2012.07 - 2013.07
sage - , payroll
2008.07 - 2009.07
Director - Firhill Community Trust
2002.01 - Current
duty Mnager - Firhill Community Trust
1998.07 - 2002.12
Leisure assistant - Firhill Community Trust
1995.07 - 1998.01
General builder/Landscaper - Landwise Ltd
1993.09 - 1995.06
Glasgow City Council - ,
1993.01 - 1995.05
Professional footballer - Partick Thistle Football Club
1990.06 - 1993.05
St Mungos Academy - ,
1986.08 - 1990.06