Gaurav Sharma
Cambridge,Cambridgeshire
Summary
Customer-focused and results-driven professional with experience in retail customer service and team coaching within a fast-paced environment. Holds an MBA in General Management and brings strong communication, problem-solving, and leadership skills. Experienced in supporting customers, guiding team members, and maintaining high service standards while contributing to operational efficiency. Seeking opportunities in customer service, retail, administration, and corporate support roles in the UK.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Customer sales assistant
Marks & Spencer
Cambridge, Cambridgeshire
2025.10 - Current
- Enhanced customer engagement by offering product knowledge and advice.
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Resolved queries swiftly, contributing to positive customer experience.
- Prioritised tasks effectively in fast-paced retail settings.
- Assisted customers to make informed purchasing decisions.
- Built relationships with customers through friendly interaction and assistance.
Senior customer service associate
Marks & Spencer
Punjab, India
2022.07 - 2025.09
- Improved onboarding by developing a structured orientation programme and successfully trained 8 new employees.
- Designed and implemented training programmes to achieve organisational objectives, resulting in a 9% increase in sales through enhanced product knowledge.
- Collaborated with management to create personalised development plans for employees.
- Maintained meticulous records of each participant's progress throughout the course duration.
- Evaluated staff performance post-training; provided constructive feedback accordingly.
- Prepared detailed training materials, ensured ease of understanding for all participants.
Intern
Monga's Hotel & Resort
Dalhousie, Himachal Pradesh
2022.01 - 2022.02
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Streamlined front office operations for improved efficiency.
- Managed room bookings, resulting in smooth check-in and check-out processes.
- Coordinated with housekeeping to ensure rooms were ready for new arrivals.
Education
Master of Business Administration - General Management
Anglia Ruskin University
Cambridge, Cambridgeshire 2025.09 -
Bachelor of Business Administration - General Management
DAV College
India 2019.07 - 2022.06
Skills
- E-Learning software utilisation
- Onboarding experience
- Training report delivery
- Customer Service
- Training and Development
- Quick learner
- Time prioritisation
- Adaptable to new methods
Affiliations
- cycling
- Travelling
- Hiking
- Photography
Languages
English
Fluent
Hindi
Native
Punjabi
Fluent
References
References available upon request.
Timeline
Customer sales assistant
Marks & Spencer
2025.10 - Current
Master of Business Administration - General Management
Anglia Ruskin University
2025.09 -
Senior customer service associate
Marks & Spencer
2022.07 - 2025.09
Intern
Monga's Hotel & Resort
2022.01 - 2022.02
Bachelor of Business Administration - General Management
DAV College
2019.07 - 2022.06