GARY HAINEY
Dumbarton,United Kingdom
Summary
Dynamic professional with a strong focus on customer satisfaction and operational efficiency. Demonstrates exceptional communication skills, teamwork, and problem-solving abilities to drive performance and enhance organisational success. Expertise in complaint resolution, staff motivation techniques, and leadership development ensures effective mentoring and coaching of teams. Committed to implementing HR policies and procedures with precision decision-making to foster a collaborative work environment. Career goal includes advancing leadership capabilities to further contribute to organisational growth.
Overview
18
18
years of professional experience
1
1
Certification
Work history
Team Manager
Marks & Spencer
Paisley, United Kingdom
09.2016 - Current
- Streamline workflow processes, enhancing overall efficiency.
- Deliver excellent customer service through effective communication skills.
- Ensure customer satisfaction with prompt problem resolution.
- Achieve smooth daily operations by overseeing staff and delegating tasks efficiently.
- Identify areas of improvement through regular performance assessments of staff members.
- Lead through coaching and developing people to be their best.
- Promote a safe working environment by enforcing health and safety regulations strictly.
- Meet sales targets consistently by motivating the team towards achieving common goals.
- Coordinate staff schedules to maximise productivity.
- Execute emergency response protocols for safe, secure and compliant environment.
Quality Control Supervisor
Polaroid Eyewear
10.2008 - 06.2016
- Led routine inspections to ensure adherence to safety regulations.
- Managed documentation related to quality assurance department meticulously thus facilitating easy access during audits or when required by management.
- Facilitated communication between production and management teams for better coordination.
- Streamlined operational processes, resulting in improved productivity.
- Improved product quality by implementing stringent quality control procedures.
- Managed team of quality control inspectors for efficient workflow.
Education
High School -
Our Lady & St. Patrick's High School
Dumbarton, United KingdomSkills
- Communication skills
- Teamwork and collaboration
- Problem-solving abilities
- Time management strategies
- Adaptability and flexibility
- Complaint resolution
- Staff motivation techniques
- Customer satisfaction focus
- Performance assessment methods
- Leadership development
- Operational efficiency
- Mentoring and coaching
- Decision-making precision
- HR policies and procedures
Certification
- First Aid Trained
- Food Hygiene Level 2
- Personal Licence Holder
Affiliations
- Gym, Running, Reading, Spending time with friends & family.
Timeline
Team Manager
Marks & Spencer
09.2016 - Current
Quality Control Supervisor
Polaroid Eyewear
10.2008 - 06.2016
High School -
Our Lady & St. Patrick's High School