Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Gary Coulson

Cycle business owner
Lichfield,Staffordshire

Summary

Friendly and resourceful person with developed problem-solving and critical-thinking abilities. A wealth of experience dealing with people in a retail environment, giving me the skills to communicate well. Vast experience delivering excellent customer service And working successfully under pressure.

Overview

37
37
years of professional experience
1
1
Certification

Work history

Bicycle business owner

Freedom cycles ltd
Lichfield, Staffordshire
06.2008 - Current

.

  • Negotiated pricing deals with suppliers, improving profit margins.
  • Hired and trained new staff members for improved team performance.
  • Implemented effective marketing strategies, attracting more customers into the shop.
  • Ensured compliance with health and safety regulations to maintain safe shopping conditions.
  • Fostered a positive shopping environment with attention to detail and cleanliness.
  • Collaborated with local businesses, fostering community relationships and mutual growth opportunities.
  • Optimised window displays to entice potential customers in-store.
  • Introduced new product ranges based on customer preferences, increasing sales revenue.
  • Managed cash handling procedures for secure financial transactions within the shop.
  • Organised seasonal promotions resulting in higher turnover during peak retail periods.
  • Swiftly resolved complex customer complaints to guarantee absolute customer satisfaction and generate repeat business.
  • Enhanced customer satisfaction by providing personalised service to regular patrons.
  • Streamlined shop operations for increased efficiency and profitability.

New car sales executive

Tempest Ford Lichfield
Lichfield, Staffordshire
05.1998 - 06.2008
  • Boosted customer satisfaction by providing detailed information on car features and benefits.
  • Established strong relationships with customers, resulting in repeat business.
  • Assisted customers in choosing the perfect vehicle for their needs, enhancing sales rates.
  • Provided excellent after-sales service to maintain customer loyalty.
  • Regularly covered for the finance manager when needed.

Airman

Royal Air Force
11.1988 - 03.1998
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Maintained high level of physical fitness for operational readiness.
  • Provided humanitarian assistance during overseas deployments, reflecting commitment to international peacekeeping efforts.
  • Improved communication and negotiation skills whilst working with foreign military services.
  • Demonstrated adaptability through successful completion of numerous training exercises in varied terrains and climates.
  • Upheld strict discipline and integrity as part of professional conduct within the forces.
  • Operated sophisticated military technology, enhancing capabilities on the battlefield.
  • Provided first aid treatment and trauma care under hostile conditions.
  • Lead search parties in difficult terrains, resulting in successfully locating missing persons.
  • Provided emotional support to victims post-rescue, mitigating trauma impact.

Bar manager

Baileys wine bar
Bridgnorth, Shropshire
09.1987 - 10.1988
  • Streamlined bar operations by implementing efficient inventory management strategies.
  • Developed cocktail menus, resulting in increased beverage sales.
  • Enhanced customer satisfaction with professional bartending techniques.
  • Managed cash handling procedures, reducing discrepancies in the daily tally.
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Coordinated events at the venue, leading to increased bookings.
  • Maintained a clean and hygienic environment, improving overall ambiance of the bar.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Conducted routine safety checks to adhere to health and safety regulations in premises.
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.

Education

Degree - Counselling

Staffordshire University
Stafford, Staffordshire
/2001 - /2003

Cytech - Bicycle technician

Association of cycle traders
Nottingham
05/2008 - 07/2008

NVQ Level 3 - Engineering

Royal Air Force
United kingdom
02/1989 - 03/1990

NVQ Level 1 - Engineering

University of Wolverhampton
Wolverhampton
09/1986 - 03/1988

A-Levels - Maths

Stourport on Severn high school
Worcester, Worcestershire
06/1984 - 06/1986

A-Levels - English language

Stourport on Severn high school
Worcester, Worcestershire
06/1984 - 06/1986

A-Levels - Physics

Stourport on Severn high school
Worcester, Worcestershire
06/1984 - 06/1996

A-Levels - Technical drawing

Stourport on Severn high school
Worcester, Worcestershire
06/1984 - 06/1986

O level - Maths

Stourport on Severn high school
Worcester, Worcestershire

O level - English language

Stourport on Severn high school
Worcester, Worcestershire

O level - Physics

Stourport on Severn high school
Worcester, Worcestershire

O level - Chemistry

Stourport on Severn high school
Worcester, Worcestershire

O level - History

Stourport on Severn high school
Worcester, Worcestershire

O level - Geography

Stourport on Severn high school
Worcester, Worcestershire

C S E level 2 - Pottery and desighn

Stourport on Severn high school
Worcester, Worcestershire

Skills

  • Customer focus
  • Customer Service
  • Customer relations
  • Patience and perseverance
  • Decision Making

Affiliations

  • Very keen cyclist that has competed both at home and around the world. My other passion is cookery, hence my need to stay active and exercise.

Accomplishments

Awarded new business of the year at the national cycle awards 2009.

Certification

PADI open water diving certificate

Full U.K Driving Licence

Costal skipper sailing license.


References

References available upon request.

Timeline

Bicycle business owner

Freedom cycles ltd
06.2008 - Current

New car sales executive

Tempest Ford Lichfield
05.1998 - 06.2008

Airman

Royal Air Force
11.1988 - 03.1998

Bar manager

Baileys wine bar
09.1987 - 10.1988

Degree - Counselling

Staffordshire University
/2001 - /2003

Cytech - Bicycle technician

Association of cycle traders
05/2008 - 07/2008

NVQ Level 3 - Engineering

Royal Air Force
02/1989 - 03/1990

NVQ Level 1 - Engineering

University of Wolverhampton
09/1986 - 03/1988

A-Levels - Maths

Stourport on Severn high school
06/1984 - 06/1986

A-Levels - English language

Stourport on Severn high school
06/1984 - 06/1986

A-Levels - Physics

Stourport on Severn high school
06/1984 - 06/1996

A-Levels - Technical drawing

Stourport on Severn high school
06/1984 - 06/1986

O level - Maths

Stourport on Severn high school

O level - English language

Stourport on Severn high school

O level - Physics

Stourport on Severn high school

O level - Chemistry

Stourport on Severn high school

O level - History

Stourport on Severn high school

O level - Geography

Stourport on Severn high school

C S E level 2 - Pottery and desighn

Stourport on Severn high school
Gary CoulsonCycle business owner