Gareth Eynon
Bath
Summary
An exceptional communicator with a rich background in customer engagement, people management and a passion for delivering outstanding customer service. A qualified air source heat pump engineer, possessing an excellent understanding of environmental issues. Proven and continuing success in conceptualising and leading innovative projects. Currently looking to move to a bigger challenge within the renewable energy sector as part of the Octopus Energy family.
Overview
28
28
years of professional experience
Work history
Lead Heat Pump Engineer
Octopus Energy Services
2024.01 - 2026.03
- Leading teams of air source heat pump installers on domestic installations.
- Managing customer experience, workmanship, colleague safety and wellbeing, achieving timely completion of high-quality installations.
- Implemented new company initiatives alongside delivering installations.
- Developed new AI tools to enhance field operations.
Lead Plumber
BPM Contracting Services
2021.06 - 2024.01
- Delivering reactive and retrofit plumbing solutions for commercial, social, and domestic contracts, ensuring compliance with industry standards.
- Mentoring apprentices while developing training programmes and facilities.
- Applying critical thinking to analyse problems, evaluate solutions and implement effective decisions in plumbing operations.
Census Line Manager
Office of National Statistics
2021.02 - 2021.09
- Responsible for running a team of Census Field Officers.
- Defining priorities for the team, organising team meetings, tracking and monitoring progress.
Long Haul Cabin Crew
British Airways
1998.03 - 2020.01
- Delivering world-class customer service through exceptional interpersonal skills and attention to detail during in-flight service delivery.
- Maintaining a very high standard of communication and engaging simultaneously with a diverse range of people in various circumstances.
- Utilising keen observation skills to read people and adapt to developing situations with an aptitude for thinking quickly and adapting to changing - and sometimes emergency - situations.
Education
Environmental Studies BSc (Hons) (Open University)
Level 3 Renewable Energy Engineer (City & Guilds)
IEMA Associate Membership Programme (University of Bath)
Skills
- Excellent communication and customer engagement
- Team leadership and motivation
- The ability to think quickly and find creative solutions that do not always present themselves easily
- The skill to teach and delegate whilst concurrently getting the job done in good time and to a high standard
- A keen sense of observation and the capacity to read people and developing situations
- An award-winning optimist
Voluntary positions
A Green Party activist involved in bringing climate issues and social justice to the forefront of my city.
I have undertaken various voluntary roles in the past for Transition Bath, The Energy Saving Warehouse and Bath Abbey; all in an outreach and communications capacity.
Affiliations
- Marathon running; DJing; cycling; dog-walking; baking, growing and enjoying my own food.
Timeline
Lead Heat Pump Engineer
Octopus Energy Services
2024.01 - 2026.03
Lead Plumber
BPM Contracting Services
2021.06 - 2024.01
Census Line Manager
Office of National Statistics
2021.02 - 2021.09
Long Haul Cabin Crew
British Airways
1998.03 - 2020.01
Environmental Studies BSc (Hons) (Open University)
Level 3 Renewable Energy Engineer (City & Guilds)
IEMA Associate Membership Programme (University of Bath)