Gareth Eynon
Bath
Summary
An exceptional communicator with a rich background in customer service and people management. A qualified air source heat pump installer, with an excellent understanding of environmental issues. Proven success in conceptualising and leading various innovative projects. Currently looking to move to a new challenge within the renewable energy sector, preferably within the Octopus Energy family.
Overview
28
28
years of professional experience
Work history
Lead Heat Pump Engineer
Octopus Energy Services
2024.01 - Current
- Leading teams on air source heat pump installers on domestic installations.
- Managed customer experience, workmanship, colleague safety and wellbeing, achieving timely completion of high-quality installations.
- Implemented new company initiatives alongside my work on installations.
Lead Plumber
BPM Contracting Services
2021.06 - 2024.01
- Delivered reactive and retrofit plumbing solutions for commercial, social, and domestic contracts, ensuring compliance with industry standards.
- Mentoring apprentices while developing training programmes and facilities.
- Applied critical thinking to analyse problems, evaluate solutions and implement effective decisions in plumbing operations.
Census Line Manager
Office of National Statistics
2021.02 - 2021.09
- Responsible for running a team of 12 Census Field Officers.
- Defining priorities for the team, organising team meetings, tracking and monitoring progress.
Long Haul Cabin Crew
British Airways
1998.03 - 2020.01
- Delivered world-class customer service through exceptional interpersonal skills and attention to detail during in-flight services delivery.
- Maintained a very high standard of communication and engaged simultaneously with a diverse range of people in various circumstances.
- Utilised keen observation skills to read people and adapt to developing situations with an aptitude for thinking quickly and adapting to changing - and sometimes emergency - situations.
Education
Environmental Studies BSc (Hons) (Open University)
IEMA Associate Membership Programme (University of Bath)
Level 3 Renewable Energy Engineer (City & Guilds)
Skills
- Excellent communication and customer engagement
- The ability to think quickly and find creative solutions that do not always present themselves easily
- The skill to teach and delegate whilst concurrently getting the job done in good time and to a high standard
- A keen sense of observation and the capacity to read people and developing situations
- An award-winning optimist
Voluntary positions
A Green Party activist involved in bringing climate issues and social justice to the forefront of my city.
I have undertaken various voluntary roles in the past for Transition Bath, The Energy Saving Warehouse and Bath Abbey; all in an outreach and communications capacity.
Affiliations
- Marathon running; DJing; cycling; dog-walking; baking, growing and enjoying my own food.
Timeline
Lead Heat Pump Engineer
Octopus Energy Services
2024.01 - Current
Lead Plumber
BPM Contracting Services
2021.06 - 2024.01
Census Line Manager
Office of National Statistics
2021.02 - 2021.09
Long Haul Cabin Crew
British Airways
1998.03 - 2020.01
Environmental Studies BSc (Hons) (Open University)
IEMA Associate Membership Programme (University of Bath)
Level 3 Renewable Energy Engineer (City & Guilds)