Gareth Edwards
Technical Support Engineer
Nottingham,NGM
Summary
Gareth brings a wealth of experience from working across diverse businesses, spanning both enterprise and SMB sectors. In roles, Gareth has consistently demonstrated the ability to uphold professional standards, whether collaborating within a team or working autonomously.
The tenure with these businesses has enabled cultivation of a versatile skill set, highly applicable to IT departments across various business domains. Commitment to skill development extends beyond workplace-provided training, actively seeking to enhance capabilities through extracurricular activities.
As a dedicated, loyal, and hard-working professional, Gareth derives genuine enjoyment from work in business. Takes pride in completing assignments and strives to exceed expectations, consistently delivering work to an elevated standard.
With a proven track record of managing and maintaining high standards, Gareth is poised to make a substantial impact in any company fortunate enough to collaborate.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
12
12
Certifications
Work History
Technical Support Engineer
Node4 Ltd
6 2016 - Current
- Manage operations across four data centers serving approximately 1000 customers
- Coordinate evening shifts, including high-priority incident response and remote support
- Expertise in cloud, connectivity, colocation, and collaboration solutions tailored to individual customer needs
- Monitor and maintain network infrastructure, contributing to internal reports and first-time fix solutions.
Technical Support Engineer
Thyssenkrupp
2016.03 - 2016.05
- Provided second-level support, collaborating with delivery and networking teams
- Configured hardware and tested software updates, ensuring compatibility and functionality
- Managed audits, maintained asset inventories, and coordinated internal resources for projects.
Various Project Roles Held
Walgreens Boots Alliance
2013.09 - 2016.02
- Led incident management for digital photo kiosk solutions, ensuring seamless deployment
- Conducted end-to-end user testing and coordinated Wi-Fi and iPad implementation projects
- Coordinated Windows 7 office desktop refresh projects, ensuring smooth upgrades and post-deployment support.
Incident/Project Coordinator
Ericsson
2012.08 - 2013.10
- Administered and coordinated telecom upgrades, ensuring smooth operations
- Managed problem tickets and provided essential data for conference calls, facilitating effective resolutions.
Data Engineer
Virgin Media
2012.03 - 2012.08
- Installed and maintained DOCSIS devices, ensuring reliable service for customers
- Conducted cable installations, troubleshooting, and stock management.
Technical Engineer
AVC Group
2010.02 - 2012.03
- Installed satellite/aerial systems, provided customer support, and managed stock.
Project Coordinator
T-Mobile
2008.07 - 2009.12
- Coordinated mobile phone and lease line expansion projects, ensuring timely deployment
- Managed procurement orders and project documentation.
Telecoms Technician
Future Voice & Data
2007.01 - 2008.07
- Provided tiered support, installed telecoms equipment, and conducted network testing.
Transport Coordinator
Boots UK
2006.07 - 2006.12
- Managed delivery schedules, monitored stock levels, and analyzed supply networks.
Procurement Administrator
Boots UK
2005.03 - 2006.07
- Oversaw inventory, procured stock, and optimized supply networks.
Process Administrator
Siemens PLM Software
2003.08 - 2005.03
- Contributed to document management, sorting, scanning, and data retrieval processes.
Technical Support Advisor
PC Servicecall (Mastercare)
2002.12 - 2003.08
- Provided technical assistance and hardware diagnostics over the phone.
Hardware Analyst / IT LAN Support Officer
NatWest
2000.01 - 2002.12
- Managed IT equipment installations and data center operations.
Office Administrator
KD PRODUCTS INC
1999.01 - 2000.06
- Gathered and updated shop floor data for product progress tracking.
Credit Administrator
PC World
1997.11 - 1998.01
- Managed credit agreements and data entry processes.
Education
Network Configuration & Administration (City & Guilds) -
Broxtowe College Nottingham
2003.01 -
BTEC Level 2 IT (N.V.Q) - undefined
Computer International
1999.01 -
BTEC Intermediate IT (G.N.V.Q) - undefined
Yale College
1997.01 - 1998.04
High School, Keyboarding Applications (G.C.S.E) - undefined
Castleford High School
1997.01 -
Skills
Technical SupportCustomer ServiceMicrosoft OfficeServer AdministrationProject CoordinationTechnical WritingNetwork AdministrationData AnalysisTelecommunicationsWireless Networking
Customer Relationship Management
Application support
Critical Thinking
Problem-Solving
Software Evaluation
Team building
Remote Technical Support
Hardware and Software Configuration
User Training
Security Protocols
Software Patches
Attention to Detail
Network Engineering
Computer Coding
Performance Optimization
Hardware Evaluations
Software diagnosis
Issue Research
Employee Computer Support
Support system management
Certification
NVQ Level 2 Digital Aerial and Satellite Installation
Timeline
Technical Support Engineer
Thyssenkrupp
2016.03 - 2016.05
Various Project Roles Held
Walgreens Boots Alliance
2013.09 - 2016.02
Incident/Project Coordinator
Ericsson
2012.08 - 2013.10
Data Engineer
Virgin Media
2012.03 - 2012.08
Technical Engineer
AVC Group
2010.02 - 2012.03
Project Coordinator
T-Mobile
2008.07 - 2009.12
Telecoms Technician
Future Voice & Data
2007.01 - 2008.07
Transport Coordinator
Boots UK
2006.07 - 2006.12
Procurement Administrator
Boots UK
2005.03 - 2006.07
Process Administrator
Siemens PLM Software
2003.08 - 2005.03
Network Configuration & Administration (City & Guilds) -
Broxtowe College Nottingham
2003.01 -
Technical Support Advisor
PC Servicecall (Mastercare)
2002.12 - 2003.08
Hardware Analyst / IT LAN Support Officer
NatWest
2000.01 - 2002.12
Office Administrator
KD PRODUCTS INC
1999.01 - 2000.06
BTEC Level 2 IT (N.V.Q) - undefined
Computer International
1999.01 -
Credit Administrator
PC World
1997.11 - 1998.01
BTEC Intermediate IT (G.N.V.Q) - undefined
Yale College
1997.01 - 1998.04
High School, Keyboarding Applications (G.C.S.E) - undefined
Castleford High School
1997.01 -
Technical Support Engineer
Node4 Ltd
6 2016 - Current