Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
SeniorSoftwareEngineer
Gareth Edwards

Gareth Edwards

Technical Support Engineer
Nottingham,NGM

Summary

Gareth brings a wealth of experience from working across diverse businesses, spanning both enterprise and SMB sectors. In roles, Gareth has consistently demonstrated the ability to uphold professional standards, whether collaborating within a team or working autonomously.
The tenure with these businesses has enabled cultivation of a versatile skill set, highly applicable to IT departments across various business domains. Commitment to skill development extends beyond workplace-provided training, actively seeking to enhance capabilities through extracurricular activities.
As a dedicated, loyal, and hard-working professional, Gareth derives genuine enjoyment from work in business. Takes pride in completing assignments and strives to exceed expectations, consistently delivering work to an elevated standard.
With a proven track record of managing and maintaining high standards, Gareth is poised to make a substantial impact in any company fortunate enough to collaborate.

Overview

26
26
years of professional experience
1
1
year of post-secondary education
12
12
Certifications

Work History

Technical Support Engineer

Node4 Ltd
6 2016 - Current
  • Manage operations across four data centers serving approximately 1000 customers
  • Coordinate evening shifts, including high-priority incident response and remote support
  • Expertise in cloud, connectivity, colocation, and collaboration solutions tailored to individual customer needs
  • Monitor and maintain network infrastructure, contributing to internal reports and first-time fix solutions.

Technical Support Engineer

Thyssenkrupp
03.2016 - 05.2016
  • Provided second-level support, collaborating with delivery and networking teams
  • Configured hardware and tested software updates, ensuring compatibility and functionality
  • Managed audits, maintained asset inventories, and coordinated internal resources for projects.

Various Project Roles Held

Walgreens Boots Alliance
09.2013 - 02.2016
  • Led incident management for digital photo kiosk solutions, ensuring seamless deployment
  • Conducted end-to-end user testing and coordinated Wi-Fi and iPad implementation projects
  • Coordinated Windows 7 office desktop refresh projects, ensuring smooth upgrades and post-deployment support.

Incident/Project Coordinator

Ericsson
08.2012 - 10.2013
  • Administered and coordinated telecom upgrades, ensuring smooth operations
  • Managed problem tickets and provided essential data for conference calls, facilitating effective resolutions.

Data Engineer

Virgin Media
03.2012 - 08.2012
  • Installed and maintained DOCSIS devices, ensuring reliable service for customers
  • Conducted cable installations, troubleshooting, and stock management.

Technical Engineer

AVC Group
02.2010 - 03.2012
  • Installed satellite/aerial systems, provided customer support, and managed stock.

Project Coordinator

T-Mobile
07.2008 - 12.2009
  • Coordinated mobile phone and lease line expansion projects, ensuring timely deployment
  • Managed procurement orders and project documentation.

Telecoms Technician

Future Voice & Data
01.2007 - 07.2008
  • Provided tiered support, installed telecoms equipment, and conducted network testing.

Transport Coordinator

Boots UK
07.2006 - 12.2006
  • Managed delivery schedules, monitored stock levels, and analyzed supply networks.

Procurement Administrator

Boots UK
03.2005 - 07.2006
  • Oversaw inventory, procured stock, and optimized supply networks.

Process Administrator

Siemens PLM Software
08.2003 - 03.2005
  • Contributed to document management, sorting, scanning, and data retrieval processes.

Technical Support Advisor

PC Servicecall (Mastercare)
12.2002 - 08.2003
  • Provided technical assistance and hardware diagnostics over the phone.

Hardware Analyst / IT LAN Support Officer

NatWest
01.2000 - 12.2002
  • Managed IT equipment installations and data center operations.

Office Administrator

KD PRODUCTS INC
01.1999 - 06.2000
  • Gathered and updated shop floor data for product progress tracking.

Credit Administrator

PC World
11.1997 - 01.1998
  • Managed credit agreements and data entry processes.

Education

Network Configuration & Administration (City & Guilds) -

Broxtowe College Nottingham
01.2003 -

BTEC Level 2 IT (N.V.Q) - undefined

Computer International
01.1999 -

BTEC Intermediate IT (G.N.V.Q) - undefined

Yale College
01.1997 - 04.1998

High School, Keyboarding Applications (G.C.S.E) - undefined

Castleford High School
01.1997 -

Skills

Technical SupportCustomer ServiceMicrosoft OfficeServer AdministrationProject CoordinationTechnical WritingNetwork AdministrationData AnalysisTelecommunicationsWireless Networking

Customer Relationship Management

Application support

Critical Thinking

Problem-Solving

Software Evaluation

Team building

Remote Technical Support

Hardware and Software Configuration

User Training

Security Protocols

Software Patches

Attention to Detail

Network Engineering

Computer Coding

Performance Optimization

Hardware Evaluations

Software diagnosis

Issue Research

Employee Computer Support

Support system management

Certification

NVQ Level 2 Digital Aerial and Satellite Installation

Timeline

Technical Support Engineer

Thyssenkrupp
03.2016 - 05.2016

Various Project Roles Held

Walgreens Boots Alliance
09.2013 - 02.2016

Incident/Project Coordinator

Ericsson
08.2012 - 10.2013

Data Engineer

Virgin Media
03.2012 - 08.2012

Technical Engineer

AVC Group
02.2010 - 03.2012

Project Coordinator

T-Mobile
07.2008 - 12.2009

Telecoms Technician

Future Voice & Data
01.2007 - 07.2008

Transport Coordinator

Boots UK
07.2006 - 12.2006

Procurement Administrator

Boots UK
03.2005 - 07.2006

Process Administrator

Siemens PLM Software
08.2003 - 03.2005

Network Configuration & Administration (City & Guilds) -

Broxtowe College Nottingham
01.2003 -

Technical Support Advisor

PC Servicecall (Mastercare)
12.2002 - 08.2003

Hardware Analyst / IT LAN Support Officer

NatWest
01.2000 - 12.2002

Office Administrator

KD PRODUCTS INC
01.1999 - 06.2000

BTEC Level 2 IT (N.V.Q) - undefined

Computer International
01.1999 -

Credit Administrator

PC World
11.1997 - 01.1998

BTEC Intermediate IT (G.N.V.Q) - undefined

Yale College
01.1997 - 04.1998

High School, Keyboarding Applications (G.C.S.E) - undefined

Castleford High School
01.1997 -

Technical Support Engineer

Node4 Ltd
6 2016 - Current
Gareth EdwardsTechnical Support Engineer