Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
SeniorSoftwareEngineer
Gareth Edwards

Gareth Edwards

Technical Support Engineer
Nottingham,NGM

Summary

Gareth brings a wealth of experience from working across diverse businesses, spanning both enterprise and SMB sectors. In roles, Gareth has consistently demonstrated the ability to uphold professional standards, whether collaborating within a team or working autonomously.
The tenure with these businesses has enabled cultivation of a versatile skill set, highly applicable to IT departments across various business domains. Commitment to skill development extends beyond workplace-provided training, actively seeking to enhance capabilities through extracurricular activities.
As a dedicated, loyal, and hard-working professional, Gareth derives genuine enjoyment from work in business. Takes pride in completing assignments and strives to exceed expectations, consistently delivering work to an elevated standard.
With a proven track record of managing and maintaining high standards, Gareth is poised to make a substantial impact in any company fortunate enough to collaborate.

Overview

26
26
years of professional experience
1
1
year of post-secondary education
12
12
Certifications

Work History

Technical Support Engineer

Node4 Ltd
6 2016 - Current
  • Manage operations across four data centers serving approximately 1000 customers
  • Coordinate evening shifts, including high-priority incident response and remote support
  • Expertise in cloud, connectivity, colocation, and collaboration solutions tailored to individual customer needs
  • Monitor and maintain network infrastructure, contributing to internal reports and first-time fix solutions.

Technical Support Engineer

Thyssenkrupp
03.2016 - 05.2016
  • Provided second-level support, collaborating with delivery and networking teams
  • Configured hardware and tested software updates, ensuring compatibility and functionality
  • Managed audits, maintained asset inventories, and coordinated internal resources for projects.

Various Project Roles Held

Walgreens Boots Alliance
09.2013 - 02.2016
  • Led incident management for digital photo kiosk solutions, ensuring seamless deployment
  • Conducted end-to-end user testing and coordinated Wi-Fi and iPad implementation projects
  • Coordinated Windows 7 office desktop refresh projects, ensuring smooth upgrades and post-deployment support.

Incident/Project Coordinator

Ericsson
08.2012 - 10.2013
  • Administered and coordinated telecom upgrades, ensuring smooth operations
  • Managed problem tickets and provided essential data for conference calls, facilitating effective resolutions.

Data Engineer

Virgin Media
03.2012 - 08.2012
  • Installed and maintained DOCSIS devices, ensuring reliable service for customers
  • Conducted cable installations, troubleshooting, and stock management.

Technical Engineer

AVC Group
02.2010 - 03.2012
  • Installed satellite/aerial systems, provided customer support, and managed stock.

Project Coordinator

T-Mobile
07.2008 - 12.2009
  • Coordinated mobile phone and lease line expansion projects, ensuring timely deployment
  • Managed procurement orders and project documentation.

Telecoms Technician

Future Voice & Data
01.2007 - 07.2008
  • Provided tiered support, installed telecoms equipment, and conducted network testing.

Transport Coordinator

Boots UK
07.2006 - 12.2006
  • Managed delivery schedules, monitored stock levels, and analyzed supply networks.

Procurement Administrator

Boots UK
03.2005 - 07.2006
  • Oversaw inventory, procured stock, and optimized supply networks.

Process Administrator

Siemens PLM Software
08.2003 - 03.2005
  • Contributed to document management, sorting, scanning, and data retrieval processes.

Technical Support Advisor

PC Servicecall (Mastercare)
12.2002 - 08.2003
  • Provided technical assistance and hardware diagnostics over the phone.

Hardware Analyst / IT LAN Support Officer

NatWest
01.2000 - 12.2002
  • Managed IT equipment installations and data center operations.

Office Administrator

KD PRODUCTS INC
01.1999 - 06.2000
  • Gathered and updated shop floor data for product progress tracking.

Credit Administrator

PC World
11.1997 - 01.1998
  • Managed credit agreements and data entry processes.

Education

Network Configuration & Administration (City & Guilds) -

Broxtowe College Nottingham
01.2003 -

BTEC Level 2 IT (N.V.Q) - undefined

Computer International
01.1999 - undefined

BTEC Intermediate IT (G.N.V.Q) - undefined

Yale College
01.1997 - 04.1998

High School, Keyboarding Applications (G.C.S.E) - undefined

Castleford High School
01.1997 - undefined

Skills

Technical Supportundefined

Certification

NVQ Level 2 Digital Aerial and Satellite Installation

Timeline

Technical Support Engineer

Thyssenkrupp
03.2016 - 05.2016

Various Project Roles Held

Walgreens Boots Alliance
09.2013 - 02.2016

Incident/Project Coordinator

Ericsson
08.2012 - 10.2013

Data Engineer

Virgin Media
03.2012 - 08.2012

Technical Engineer

AVC Group
02.2010 - 03.2012

Project Coordinator

T-Mobile
07.2008 - 12.2009

Telecoms Technician

Future Voice & Data
01.2007 - 07.2008

Transport Coordinator

Boots UK
07.2006 - 12.2006

Procurement Administrator

Boots UK
03.2005 - 07.2006

Process Administrator

Siemens PLM Software
08.2003 - 03.2005

Network Configuration & Administration (City & Guilds) -

Broxtowe College Nottingham
01.2003 -

Technical Support Advisor

PC Servicecall (Mastercare)
12.2002 - 08.2003

Hardware Analyst / IT LAN Support Officer

NatWest
01.2000 - 12.2002

Office Administrator

KD PRODUCTS INC
01.1999 - 06.2000

BTEC Level 2 IT (N.V.Q) - undefined

Computer International
01.1999 - undefined

Credit Administrator

PC World
11.1997 - 01.1998

BTEC Intermediate IT (G.N.V.Q) - undefined

Yale College
01.1997 - 04.1998

High School, Keyboarding Applications (G.C.S.E) - undefined

Castleford High School
01.1997 - undefined

Technical Support Engineer

Node4 Ltd
6 2016 - Current
Gareth EdwardsTechnical Support Engineer