Ganesan Mani
London,UK
Summary
Dynamic and adaptable professional with expertise in floor and event operations management, guest relations, and complaint resolution. Demonstrates proficiency in bar and beverage management, VIP and concierge services, and cross-departmental coordination. Skilled in team leadership, staff development, health, safety, and food hygiene compliance. Committed to cost control and stock management while ensuring seamless shift briefing and workforce planning. Multilingual capabilities include fluency in Tamil, upper intermediate English proficiency, intermediate Hindi skills, and basic Russian understanding. Career goals include leveraging quick learning abilities to enhance operational efficiency within hospitality environments.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Floor Manager
Warren House Hotel, Kingston upon Thames
Kingston upon Thames
2024.03 - 2026.06
- Direct and brief the full service team before every shift, setting table plans, service standards, and individual roles to ensure seamless guest experiences from arrival to departure.
- Oversee daily F&B floor operations across restaurant dining and private events, proactively managing service flow, covers, and special guest requirements.
- Serve as the primary point of escalation for guest feedback and complaints, applying effective service recovery techniques that consistently restore guest confidence.
- Liaise daily with kitchen, events, and housekeeping teams to align on timelines, dietary requirements, VIP arrivals, and event-specific setups.
- Manage end-of-shift cash reconciliation, staffing adjustments, incident logs, and compliance checklists in line with health, safety, and food hygiene legislation.
- Champion a positive team culture through on-the-floor coaching, recognition of good performance, and mentoring of junior service staff.
- Achieved Guest Feedback Award on two separate occasions, directly attributed to delivering measurably above-average guest satisfaction scores.
- Warren House is a prestigious 4-star hotel and events venue in Kingston, catering to corporate events, private dining, and weddings.
Assistant Restaurant Manager
Radisson Blu, Chennai
Chennai
2023.03 - 2024.01
- Supported the Restaurant Manager in overseeing day-to-day dining operations, maintaining brand standards and service consistency across all F&B outlets.
- Led onboarding and induction of new team members, delivering structured training programmes covering service procedures, brand standards, and health & safety.
- Cultivated strong relationships with key guests and suppliers, managing accounts and resolving any service or supply issues efficiently.
- Handled staff performance issues and interpersonal conflicts with professionalism, using active listening and structured resolution techniques.
- Supervised a team of up to 8 service staff per shift, consistently maintaining a high-energy, guest-focused environment.
- Radisson Blu Chennai is a 5-star international hotel brand known for high service standards across multiple F&B outlets.
F&B Executive
Radisson Blu, Chennai
Chennai
2022.03 - 2023.02
- Implemented cost control measures to manage F&B budgets effectively, reducing wastage and improving stock efficiency.
- Monitored and enforced service and performance standards across all F&B outlets to ensure a consistently high-quality dining experience.
- Managed inventory levels for consumables and condiments, conducting regular stock checks and coordinating replenishment orders.
- Delivered staff training on company SOPs, service protocols, and guest engagement best practices.
- Supported the senior management team in preparing outlet reports and contributing to operational improvement initiatives.
Guest Services Supervisor
Radisson Blu, Chennai
Chennai
2019.08 - 2022.02
- Led and motivated a team of guest services associates, fostering a culture of accountability, warmth, and professionalism.
- Planned staffing rotas and resource allocation in line with upcoming events, occupancy levels, and peak periods.
- Oversaw concierge services and guest relations, setting and upholding service policies to ensure a premium guest journey.
- Conducted coaching sessions and performance reviews for junior associates, elevating the team's overall service capability.
- Collaborated with front office and F&B departments to anticipate guest needs and deliver proactive, personalised service.
F&B Executive
The E Hotel, Chennai
Chennai
2017.08 - 2019.06
- Delivered efficient and high-quality food and beverage service across the hotel's dining outlets.
- Supported management in handling guest feedback, resolving complaints promptly and professionally to ensure satisfaction.
- Maintained stock levels and coordinated with the store team to ensure adequate supply of consumables across all shifts.
- Trained incoming staff members on service standards and operational procedures, contributing to team performance improvements.
Bartender
Darbars, Moscow, Russia
Moscow
2013.12 - 2017.03
- Delivered high-quality bar service in a busy Moscow venue, developing strong product knowledge across spirits, wines, and cocktails.
- Managed bar inventory, coordinated with distributors, organised live music evenings, and adhered to all licensing regulations.
Bar Supervisor
Hotel Royal Plaza, Chennai
Chennai
2010.04 - 2013.08
- Supervised bar operations, managed inventory and supplier orders, and communicated daily specials and promotions to drive revenue.
- Developed live entertainment programming for the venue.
Guest Service Associate
Le Royal Meridien, Chennai
Chennai
2008.07 - 2010.10
- Front-of-house guest services at a 5-star Marriott brand property.
- Delivered personalised, anticipatory service and consistently achieved strong guest satisfaction scores.
Bar Attendant
Hotel Harrison's, Chennai
Chennai
2005.06 - 2008.09
- Bar and table service, ID verification, and bar station opening and closing procedures in compliance with safety and sanitation standards.
Trainee Associate
The Park Hotel, Chennai
Chennai
2002.08 - 2005.05
- Foundational hospitality training across F&B and guest services at one of India's leading boutique luxury hotel brands.
- Built core skills in service standards, guest engagement, and hotel operations.
Education
Diploma - Hotel Management & Catering Technology
Annamalai Institute of Hotel Management & Catering
India 2007.02 - 2008.03
Certificate - undefined
Indian Institute of Bar Tending
IndiaPersonal Licence – LN/202400538 - undefined
UKSkills
- Floor & Event Operations Management
- Guest Relations & Complaint Resolution
- Bar & Beverage Management
- VIP & Concierge Services
- Shift Briefing & Workforce Planning
- Team Leadership & Staff Development
- Health, Safety & Food Hygiene Compliance
- Cost Control & Stock Management
- Cross-Departmental Coordination
- weekend availability
- Team work
- adopt acording with situation
- Quick learning
- Trutable
- takeing owner ship
- Languages: English, (Upper Intermediate)
- Tamil ( fluency )
- Hindi (intermediate)
- Russian (basic)
Certification
- Personal Licence – LN/202400538 Licensed by Local Authority
- Valid March 2024 – March 2027
Languages
English
Russian
REFERENCES
Available on request.
Accomplishments
- Guest Feedback Award — twice recognised Above-benchmark satisfaction scores at Warren House Hotel, Kingston.
- Proven team leadership Consistently built motivated service teams through coaching and structured briefings.
- International career across 3 countries Hotel experience spanning the UK, India (Radisson Blu), and Russia.
- Licensed Personal Licence Holder UK Personal Licence (LN/202400538), valid to March 2027.
Timeline
Floor Manager
Warren House Hotel, Kingston upon Thames
2024.03 - 2026.06
Assistant Restaurant Manager
Radisson Blu, Chennai
2023.03 - 2024.01
F&B Executive
Radisson Blu, Chennai
2022.03 - 2023.02
Guest Services Supervisor
Radisson Blu, Chennai
2019.08 - 2022.02
F&B Executive
The E Hotel, Chennai
2017.08 - 2019.06
Bartender
Darbars, Moscow, Russia
2013.12 - 2017.03
Bar Supervisor
Hotel Royal Plaza, Chennai
2010.04 - 2013.08
Guest Service Associate
Le Royal Meridien, Chennai
2008.07 - 2010.10
Diploma - Hotel Management & Catering Technology
Annamalai Institute of Hotel Management & Catering
2007.02 - 2008.03
Bar Attendant
Hotel Harrison's, Chennai
2005.06 - 2008.09
Trainee Associate
The Park Hotel, Chennai
2002.08 - 2005.05
Certificate - undefined
Indian Institute of Bar Tending