Gage Pendergast
Brighton
Summary
I am an Assistant Manager who has experience working in extremely busy environments, having managed high capacity venues with multiple bars operating across different floors. An empathetic team-oriented leader who is steadfast under pressure, I have a knack for ensuring customers have an unforgettable time while ensuring staff feel supported and respected at all times.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Supervisor
Indian Summer
Brighton
02.2025 - Current
- Maintained clean, organised bar in line with hygiene regulations.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Provided a welcome and warm experience for guests, providing exceptional customer service through every stage of their experience, from arrival to departure.
- Recommended food and drink options tailored to each guest's preferences and dietary needs.
- Managing conflict across the restaurant, whether it be a dissatisfied customer or an issue between other members of the team.
Assistant Manager
The Mesmerist
Brighton
03.2024 - 02.2025
- Assisting the GM in the day-to-day functioning of the venue.
- Daytime & evening venue management.
- Management of staffing and payroll.
- Management of cash flow.
- Training staff in service fundamentals and honing skills.
- Licencing compliance.
- Conflict management.
- Provided first aid support to ensure safety and well-being of guests.
- Interviewed potential job candidates and made hiring recommendations to general manager
- Stock Control
- Beer/spirit selections & creating cocktails for seasonal menus, monitoring sales and adjusting the selection to fill in gaps in the selection.
- Working with brand reps to create themed cocktails for various holidays and events.
- General maintenance around the venue.
- Reporting on incident/accidents and providing CCTV footage to authorities where necessary.
Bar Manager
Big Chill King's Cross
Brighton
10.2021 - 01.2024
- Maximising customer service by ensuring sufficient staffing.
- Running shifts across both openings, busy club weekends, full venue parties and external events (up to 500. Pax capacity) and weekend bottomless brunches.
- Briefing team of daily specials, menu changes, branding incentives as well as daily and weekly targets to ensure peak performance from all staff.
Front of House
Big Chill King's Cross
London
07.2019 - 10.2021
- Working under pressure to deliver excellent customer service.
- Serving highvolumes of customers on busy club nights and events.
- Upselling and using personalised recommendations to increase personal customer sales for daily and weekly targets.
- Honing knowledge of beers, wines, spirits and the flavour balance of cocktails to ensure every customer is satisfied with their purchase.
- Preparing bar for service.
- Using strict measurements to avoid unnecessary wastage.
- Ensuring bar area is constantly clean so quality of goods is still maintained during busy periods.
- Maintained cleanliness of Back of House areas through regular cleaning and dray shifts.
Education
Bachelor of Arts (Psychology/Philosophy)
Deakin University
Melbourne2016
Skills
- Conflict management
- Customer service
- Budgeting
- Team-building and development
- Experienced with multiple booking systems (DesignMyNight, Open Table, ResDiary)
- Stock control
Certification
- BIIAB level 2 award for Personal Licence
Timeline
Bar Supervisor
Indian Summer
02.2025 - Current
Assistant Manager
The Mesmerist
03.2024 - 02.2025
Bar Manager
Big Chill King's Cross
10.2021 - 01.2024
Front of House
Big Chill King's Cross
07.2019 - 10.2021
Bachelor of Arts (Psychology/Philosophy)
Deakin University