Gabrielle Robbins
Swansea,South Wales
Summary
Administration officer with strengths in records management, confidential data handling, and customer support. Reliable delivery of deadlines and completion of quality checks under high-volume workloads. Clear communicator and trustworthy
Overview
21
21
years of professional experience
Work History
Administration Officer
DVLA
Swansea
05.2022 - Current
- Maintain strict confidentiality when handling sensitive data and information.
- Develop and implement office policies and procedures for improved efficiency.
- Maintain strong team relationships by proactively assisting with complex queries.
- Train and mentor employees to maximise team performance through guidance.
- Liaise with office managers to understand department priorities and workload.
- Answer queries via email and post within target timeframes.
- Complete rpos and resolve queries from casework teams.
- Carry out quality audits to ensure rules and regulations are complied with.
Family illness
Not applicable
Swansea
10.2021 - 05.2022
Postgraduate Admissions Advisor
Swansea University
Swansea
01.2017 - 09.2021
- Processed postgraduate applications checks for home and international applicants.
- Chased applicants for missing details and other required information.
- Obtained qualification results from third-party organisations to meet entry requirements.
- Made admissions decisions in line with policy and best practice.
- Escalated application issues to law faculty and law lecturers.
- Handled customer queries by email, telephone, and face-to-face meetings.
- Collaborated with team members to reach agreed target outcomes.
- Managed complaints using calm, clear communication and problem-solving.
Addmistration Assistant
Gower College Swansea
Swansea
09.2008 - 12.2017
- Entered computer data and checked accuracy to maintain reliable records.
- Handled confidential documents carefully, following data protection policies at all times.
- Updated electronic and paper file systems so staff could retrieve records quickly.
- Maintained organised filing systems in both electronic and paper formats.
- Attended open day enrolment sessions to support prospective students.
- Processed student application forms to progress enrolment in a timely manner.
- Processed confirmation of enrolment forms and council tax exemption certificates.
Clerical Officer
Singleton Hospital
Swansea
09.2005 - 08.2008
- Updated and maintained databases to keep records accurate and compliant with data protection rules.
- Located and retrieved health records within required timeframes for clinical use.
- Monitored data entry priorities and processed critical tasks before stringent deadlines.
- Processed admission and discharge documents into the database for complete patient files.
- Organised clinical documents methodically to enable quick location and reliable retrieval.
- Responded to telephone and face-to-face enquiries with exceptional customer service.
- Redirected queries appropriately to resolve issues and support timely next steps.
Education
GCSEs - Maths
Gower College Swansea
Swansea01-2016
NVQ Level 3 - Business Administration
Gower College Swansea
Swansea01-2015
GCSEs - English Language
Gower College Swansea
Swansea01-2014
GCSEs - Spanish
Coleg Glan Hafren
Cardiff01-1993
NVQ Level 2 - Chartered Insurance Examinations
Coleg Glan Hafren
Cardiff01-1992
Bachelor of Arts - History
University of Wolverhampton
Wolverhampton01-1988
A-Levels -
Swansea College, Tycoch
Swansea01-1985
O Levels -
Bishop Vaughan Comprehensive
Swansea01-1983
Skills
- Customer service excellence
- Organisational efficiency
- Microsoft Office proficiency
- Data protection compliance
- Meeting coordination
- Deadline adherence
- Records management
- Quality assurance audits
- Database management
- Deadline management
Hobbies and interests
- Travelling
- Cycling
- Sewing
Timeline
Administration Officer
DVLA
05.2022 - Current
Family illness
Not applicable
10.2021 - 05.2022
Postgraduate Admissions Advisor
Swansea University
01.2017 - 09.2021
Addmistration Assistant
Gower College Swansea
09.2008 - 12.2017
Clerical Officer
Singleton Hospital
09.2005 - 08.2008
GCSEs - Maths
Gower College Swansea
NVQ Level 3 - Business Administration
Gower College Swansea
GCSEs - English Language
Gower College Swansea
GCSEs - Spanish
Coleg Glan Hafren
NVQ Level 2 - Chartered Insurance Examinations
Coleg Glan Hafren
Bachelor of Arts - History
University of Wolverhampton
A-Levels -
Swansea College, Tycoch
O Levels -
Bishop Vaughan Comprehensive