Gabrielle Bedford

• Provided knowledgeable and friendly advice to customers on pet care, products, and nutrition
• Assisted with the care and welfare of animals in-store, including feeding, cleaning enclosures, and monitoring health
• Handled stock replenishment, pricing, and merchandising to maintain a well-presented, customer-friendly store
• Operated tills and handled transactions, refunds, and loyalty sign-ups
• Ensured the store met high standards of cleanliness and compliance with animal welfare regulations
• Supported colleagues in aquatics, small animals, and grooming areas where needed
• Built positive relationships with regular customers, offering personalised service and pet care recommendations
• Followed health & safety protocols and contributed to a safe working and shopping environment
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Increased customer satisfaction by resolving issues.
• Displayed energy and enthusiasm in fast-paced environment.
• Completed customer orders with speed and accuracy.

• Maintained cleanliness of kitchen areas, including washing dishes, utensils, and equipment
• Supported chefs and kitchen staff by ensuring a steady supply of clean cookware
• Disposed of kitchen waste and maintained hygiene standards in line with health and safety regulations
• Cleaned floors, surfaces, and kitchen appliances regularly to ensure a safe working environment
• Worked efficiently under pressure during busy service periods
• Followed food safety procedures and used appropriate protective equipment at all times

• Assisted with bathing, drying, and brushing dogs of various breeds and sizes
• Prepared dogs for grooming by detangling fur and trimming nails
• Supported groomers during haircuts by calming and safely handling dogs
• Cleaned and maintained grooming tools, equipment, and workstations to ensure hygiene and safety
• Monitored animals for signs of skin issues, irritation, or injury, and reported concerns to senior groomers
• Helped restrain nervous or anxious dogs with gentle, low-stress handling techniques
• Communicated with pet owners about grooming services and special requests
• Ensured dogs were comfortable and safe throughout the grooming process
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Handled all breeds of dogs confidently regardless of size or temperament; ensured safe handling at all times.
• Managed appointment schedule for optimal use of time.

During my college course, I volunteered at the doggy day care as part of my studies. I really enjoyed the experience, particularly being around the dogs and observing their natural behaviours in a social environment.

• Worked on weekends and holidays maintaining continuity of care.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently arrived at work on time and ready to start immediately.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Supervised groups of dogs during playtime to ensure safe and positive interactions
• Fed and provided fresh water to dogs according to individual dietary needs
• Monitored dog behaviour for signs of stress, illness, or aggression
• Cleaned and sanitized play areas, kennels, and equipment to maintain hygiene standards
• Assisted with drop-off and pick-up, communicating with owners about their pets' needs and behaviour
• Provided basic grooming (e.g., brushing, bathing, nail trimming) when needed
• Supported staff with training reinforcement techniques for basic commands and good behaviour