Gabriella Ann Allington
Greater Manchester,Worsley
Summary
Proficient lettings professional with hands‑on experience managing tenant enquiries, carrying out viewings and supporting applicants through each stage of the tenancy process. Skilled at understanding client needs, negotiating with landlords and keeping vacancy periods low through clear communication and efficient application handling. Confident using Reapit and major property platforms to boost listing visibility, backed by solid knowledge of tenant referencing, deposit procedures and industry compliance.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Enquiries and Viewings Account Manager
X1 Sales And Lettings
Manchester, Media City
2024.11 - Current
Full time permanent employment
- Managed enquiries from prospective tenants via phone and email, assessing needs and recommending suitable properties to enhance tenant engagement.
- Conducted thorough property viewings to support informed decisions and enhance tenant satisfaction.
- Reviewed tenancy applications, confirmed offers with landlords, and negotiated terms to reduce vacancy periods and improve occupancy rates.
- Resolved issues promptly and professionally to maintain high customer satisfaction and foster positive tenant relationships.
- Updated online platforms with new student and residential listings on Rightmove, Zoopla and OnTheMarket to maximise exposure and generate tenant interest.
- Monitored market trends and carried out competitive analysis to support dynamic pricing and wider strategic decisions.
- Utilised Reapit software confidently, including Reapit Go on mobile, to manage daily tasks and tenancy progression.
- Completed full Let Alliance training covering tenant referencing, DPS processes and Reposit procedures.
Floor Staff
Coal and Cotton
Manchester, Boothstown
2023.01 - 2024.10
Part time employment alongside studies
- Brought energy and enthusiasm to consistently deliver high‑quality customer experiences.
- Worked closely with team members to improve service efficiency and guest satisfaction.
- Recommended dishes and upsold items to enhance dining experience.
- Communicated orders accurately to kitchen and bar staff.
- Followed food safety protocols to ensure guest safety and legal compliance.
- Delivered bills and processed payments efficiently.
- Reset and replenished tables for incoming guests.
- Managed and confirmed reservations using ResDiary to streamline arrivals.
NHS 119 Call Handler
Serco
2022.06 - 2022.11
Temporary contracted role
- Resolved enquiries regarding COVID-19 vaccine bookings and cancellations, enhancing customer understanding and service experience.
- Handled outbound calls to address customer enquiries.
- Collected and recorded customer details in NHS software ensuring accurate documentation.
Education
GCSES -
Walkden High School
Manchester 2017.01 - 2022.01
A-Levels - Psychology, Sociology, Human biology
Pendleton College
Manchester /2022 - /2024
Skills
- Strong client relationship management, with a focus on understanding needs and building trust
- Clear and confident communicator across phone, email and in‑person conversations
- Practical problem‑solving ability, handling issues quickly and calmly
- Work well with colleagues and contribute positively to team environments
- Proficient with Reapit (including Reapit Go), Microsoft Office and Google Sheets
- Experienced with advertising platforms such as Rightmove, Zoopla, OnTheMarket and social media channels
- Fully trained in Let Alliance processes, including tenant referencing
- Fully trained in Reposit and DPS procedures
References
References available upon request.
Timeline
Enquiries and Viewings Account Manager
X1 Sales And Lettings
2024.11 - Current
Floor Staff
Coal and Cotton
2023.01 - 2024.10
NHS 119 Call Handler
Serco
2022.06 - 2022.11
GCSES -
Walkden High School
2017.01 - 2022.01
A-Levels - Psychology, Sociology, Human biology
Pendleton College
/2022 - /2024