ACCEL KABEYA

• Oversaw a diverse portfolio of retail clients, including major shopping centres and high-end retails chains, by delivering tailored security solutions to meet their unique needs. Cultivated and sustained strong, long -term relationships with store manager, property owners, and security directors to ensure seamless service and client satisfaction.
• Regularly conducting site visits and client meetings to assess and refine security plans. Gathering client feedback and making necessary adjustments to ensure optimal security coverage. Identifying opportunities for upselling and cross-selling advanced security technologies and additional services. Delivering persuasive presentations and product demonstrations to both new and existing clients, effectively highlighting the benefits of our security solutions.

Key Achievements:

• Achieved client retention rate of 98% through exceptional service delivery and relationship management.
• Exceeded annual sales targets by 25%, significantly contributing to the firm’s revenue growth.
• Successfully upsold additional services to 65% of existing clients, increasing average revenue per client by 15%.
• Implemented a new CRM system to streamline client management and improve efficiency, leading to a 25% increase in client satisfaction scores.

Responsibilities and Key Achievements:

• Supervising a team of 10-15 security personnel, ensuring client safety in high-risk environments, including during active riots and other unpredictable, high-tension situations. Oversaw deployment strategies, emergency response plans, and real-time adjustments to safeguard clients and staff. Conducting risk assessments and using intelligence-gathering techniques to predict escalation points as well as documenting incidents and submitting detailed reports, including risk analysis and recommendations for future improvements. Ensured professional and discreet communication with clients, providing them with timely updates and reassurance while prioritising their safety.
  

Results and Impact:

• Successfully protected clients and minimised incidents despite heightened tensions and threats, maintaining zero injuries to clients or staff.
• Reduced risk exposure by implementing proactive measures, including rerouting and timely evacuation strategies.
• Strengthened team effectiveness through clear communication, disciplined response actions, and robust after-action reviews to refine procedures.

• Oversaw a portfolio of key accounts within the motor trade industry, including dealerships, automotive service providers, and parts suppliers. Cultivated and maintained strong, trust-based client relationships by understanding their business objectives and delivering strategic solutions. Negotiated contracts, pricing, and terms to optimise profitability while ensuring client satisfaction and long-term loyalty.
• Develop and delivered compelling presentations and product demonstrations to prospective clients, effectively showcasing the company's offerings and capabilities. Monitored sales performance, analysed key metrics, and prepared detailed reports on account status, sales activities, and forecasts for management review.

Key Achievements:

• Negotiated and closed deals with key accounts, resulting in a 20% increase in revenue.
• Increased annual, personal sales goals from 35% to almost 90% from 2015-2022.
• Proactively managed customer expectations and adeptly resolved issues, resulting in an exceptional client satisfaction rate achievement of 95% and reducing resolution times by 25%.