Gabriela Jesus
Bedford
Summary
A dedicated and passionate individual currently working at Mercedes-Benz Financial Services doing a Degree Apprenticeship in Business Management and also studying towards a Chartered Manager qualification. Great track record in collaborative, cross-functional teamwork within high-pressure environments. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
4
4
years of professional experience
Work History
Degree Apprentice - ITM & MI
Mercedes-Benz Financial Services
Milton Keynes
10.2022 - Current
- Communicated professionally across all enterprise levels to build strong rapport.
- Completed Agency testing and defined testing scope and requirements for specific features and products.
- Streamlined operations by organising files and documents to implement improved workflow and organisation.
- Gathered data to create Excel spreadsheets for information management
- Discussed issues and brainstormed solutions with various groups and individuals to maintain project progress.
- Supported team to overcome obstacles and reach project objectives.
- Arranged documents and spaces for meetings.
Degree Apprentice - Admin
Mercedes-Benz Financial Services
09.2021 - Current
- Adjusted quickly to new environments and rotations, working confidently with minimal supervision.
- Completed related coursework on time and to high standard in order to achieve excellent grades.
- Monitored KPIs and KSBs to meet established objectives.
- Shadowed senior team members to observe established processes and best practices.
- Demonstrated proactive approach to learning new techniques and technologies such as Oracle, Phoenix, GALA, CACS and Respond.
- Planned for and changed processes within the business for maximum efficiency.
- Managed mailboxes, ensuring urgent queries were dealt with quickly and efficiently.
- Mentored apprentices, providing guidance and support.
- Coordinated the Dealer Services team and created reporting presentations, and presented trends and findings, with recommendations.
- Created rotas based on efficiency,
- Planned, organised and oversaw Inclusion and Diversity projects.
Degree Apprentice - BiFD
Mercedes-Benz Financial Services
02.2023 - 09.2023
- Actioned feedback and constructive criticism, demonstrating improvement and commitment to learning.
- Defused high-tension situations with tactful communication and emotionally intelligent conflict resolution.
- Successfully resolved 1400 high-risk cases with a new team in line with new FCA guidelines.
- Monitored KPIs to meet established objectives.
- Prioritised competing tasks and utilised precise time management to meet stringent deadlines.
Education
Bachelor of Arts - Business Management
Birmingham City University
Birmingham07.2024
A-Levels -
Kimberley Sixth Form College
Stewartby07.2020
Skills
- Strong Communication
- Fast learner
- Dedicated
- Punctual
- Interpersonal Skills
- Proficient in a variety of systems around the business
- Excellent Attention To Detail
- Colleague development
- Emotional intelligence
- Multilingual
Timeline
Degree Apprentice - BiFD
Mercedes-Benz Financial Services
02.2023 - 09.2023
Degree Apprentice - ITM & MI
Mercedes-Benz Financial Services
10.2022 - Current
Degree Apprentice - Admin
Mercedes-Benz Financial Services
09.2021 - Current
Bachelor of Arts - Business Management
Birmingham City University
A-Levels -
Kimberley Sixth Form College
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