Thabani Sibanda
Cardiff
Summary
Confident and adaptable individual with a strong background in IT and a passion for technology. Proven track record in sales, exceptional customer service, and community engagement. Currently pursuing a degree in Cyber Security, on track for excellent grades. Adept at leveraging technical skills to drive results. Eager to contribute dynamic problem-solving abilities and enthusiasm for innovation to a challenging role.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Technology Consultant Degree Apprentice
EY
Newcastle upon Tyne
09.2025 - Current
- Support the delivery of technology and business transformation projects within a consulting environment, working with cross-functional teams to meet client needs
- Contribute to data analysis and process optimisation, identifying inefficiencies and recommending practical, tech-driven solutions
- Developed strategic tech plans, resulting in company growth.
- Assist in the development of client deliverables, including reports, presentations, and documentation aligned with business objectives
- Collaborate with stakeholders to understand requirements and translate them into scalable digital solutions
- Gain hands-on experience with enterprise systems, invoicing processes, and operational workflows within large organisations
- Apply problem-solving and analytical thinking to real-world business challenges, improving efficiency and decision-making
- Develop core consulting skills including communication, stakeholder management, and commercial awareness
Business Advocate
Apple
Cardiff
02.2025 - Current
- Business Engagement: Actively engage with business clients to understand their operational needs and how Apple products can enhance their business processes.
- Solution Implementation: Recommend and help implement Apple solutions that improve business efficiency and productivity.
- Client Relationship Management: Build and maintain strong relationships with business clients, ensuring a high level of satisfaction and loyalty.
- Problem Solving: Address complex business challenges by providing expert advice and tailored solutions that leverage Apple’s technology.
- Cross-Functional Collaboration: Work closely with technical teams and sales staff to ensure a cohesive approach to business client management and support.
- Market Awareness: Stay informed about market trends and business needs to anticipate changes and adapt strategies accordingly.
Technical specialist
Apple
Cardiff
09.2024 - Current
- Technical Expertise: Utilize in-depth knowledge of Apple products to diagnose and solve technical issues.
- Sales Skills: Leverage sales experience to understand customer needs and recommend suitable products and solutions.
- Complex Problem Solving: Tackle challenging customer issues, providing tailored solutions that enhance user satisfaction and product functionality.
- Effective Communication: Translate technical solutions into understandable terms, ensuring customers feel informed and supported.
- Customer Focus: Prioritize customer experience by offering personalized service and ensuring each interaction is productive and positive.
Specialist
Apple
Cardiff
06.2022 - 09.2024
- Exceeded Sales Targets: Consistently surpassed sales targets by leveraging in-depth knowledge of Apple products and features.
- Customer-Centric Approach: Developed a strong customer-centric approach, ensuring personalized experiences for each customer.
- Effective Communication: Honed communication skills by effectively conveying the value of Apple products to customers.
- Product Knowledge: Stayed updated on the latest product features and innovations, becoming an expert in the Apple ecosystem.
- Brand Loyalty: Fostered strong customer relationships, contributing to increased brand loyalty and repeat business.
- Tailored Solutions: Provided tailored solutions to meet individual customer needs, showcasing adaptability and problem-solving skills.
Social media marketing specialist
Let's Grow Marketing
Cardiff
02.2023 - 12.2023
- Digital Marketing Strategies: Developed and implemented comprehensive digital marketing strategies to enhance the online presence of the company.
- Content Creation: Crafted engaging and visually appealing content tailored to the target audience, improving brand visibility and engagement.
- Audience Analysis: Conducted audience analysis to understand demographics, preferences, and behaviours, enabling more targeted and effective marketing efforts.
- Platform Optimization: Managed and optimized social media accounts across various platforms (e.g., Instagram, Facebook, Twitter) to ensure consistent branding and messaging.
- Campaign Management: Executed and managed social media campaigns, tracking performance metrics and adjusting strategies to maximize reach and engagement.
- Community Building: Fostered a sense of community around the brand, encouraging interaction, feedback, and user-generated content.
Customer Sales Assistant
Sports Direct
Cardiff
07.2021 - 01.2022
- Recognized Motivation: Acknowledged for motivation and determination, leading to the assignment of roles with increased responsibilities.
- High-Pressure Decision-Making: Thrived in high-pressure retail environments, showcasing strong decision-making and quick-thinking abilities.
- Leadership in Sales: Demonstrated leadership in sales, contributing to the success of the sales team and surpassing targets.
- Individualized Customer Approach: Treated each customer as a unique individual, fostering a customer-centric approach in the sales process.
Freelance Technology Consultant
TTS
03.2019 - 10.2021
- My passion for technology has been a driving force in my life, from setting up a small-scale IT service to helping the elderly navigate the digital realm. I've delved into everything tech, from phones to robots, and my lifelong exposure to computers has equipped me with a myriad of skills.
- As a Freelance Technology Consultant under the name TTS, I've been a guiding force in my community, particularly supporting the elderly in embracing technology. Notably, I tailored a computer setup for a client with eyesight impairment, showcasing my adaptability and problem-solving skills.
Voluntary Radio DJ
Radio Cardiff
Cardiff
06.2012 - 01.2017
- Communication Skills: Developed strong communication skills through regular interaction with diverse audiences as a voluntary Radio DJ.
- Confidence Building: Gained confidence in expressing ideas and opinions on air, contributing to personal and professional growth.
- Community Engagement: Contributed to community engagement by actively participating in local events, discussions, and promotions.
- Programming Skills: Acquired programming skills related to creating and curating content for radio broadcasts, enhancing creativity and content planning.
- Understanding Audience Dynamics: Developed an understanding of audience dynamics and preferences, tailoring content to meet listener interests.
- Networking: Established connections with local community members, artists, and organizations, expanding your professional network.
Education
Bachelor of Arts - Cyber Security
Cardiff Metropolitan University
Cardiff 09/2022 -
A LEVEL -
St Cyres Comprehensive School
The Vale of Glamorgan 09/2020 - 05/2022
GCSEs -
St Cyres Comprehensive School
The Vale of Glamorgan 09/2020 - 05/2022
Skills
- Technical Skills: Proficient in Python, PHP, SQL databases, and object-oriented programming
- AI & Automation: Prompt engineering, workflow automation, and AI-assisted problem solving
- Sales and Customer Service: Proven track record of exceeding sales targets, exceptional customer service, and creating positive customer experiences
- Communication: Strong communication skills developed through roles in sales, radio, and community engagement
- Social Media Marketing: Experience in leveraging social media platforms for brand promotion
- Account Management: Develop and manage client accounts, focusing on long-term relationship building, regular communication, and personalized service to meet business goals
- System Administration: Oversee and optimize the integration of Apple systems into business environments, ensuring that all technical resources are aligned with the client's operational needs
- Client Education: Educate business clients on the functionalities and benefits of Apple systems, ensuring they maximize their technology investment
References
References available upon request.
Certification
Servicenow System Administrator
Timeline
Technology Consultant Degree Apprentice
EY
09.2025 - Current
Business Advocate
Apple
02.2025 - Current
Technical specialist
Apple
09.2024 - Current
Social media marketing specialist
Let's Grow Marketing
02.2023 - 12.2023
Specialist
Apple
06.2022 - 09.2024
Customer Sales Assistant
Sports Direct
07.2021 - 01.2022
Freelance Technology Consultant
TTS
03.2019 - 10.2021
Voluntary Radio DJ
Radio Cardiff
06.2012 - 01.2017
Bachelor of Arts - Cyber Security
Cardiff Metropolitan University
09/2022 -
A LEVEL -
St Cyres Comprehensive School
09/2020 - 05/2022
GCSEs -
St Cyres Comprehensive School
09/2020 - 05/2022