Gabriel Sepulveda
Customer Service Representative
Setubal
Summary
Customer-focused professional with experience in delivering exceptional support and resolving issues efficiently. Skilled in communication and problem-solving, ensuring customer satisfaction through personalised service and attention to detail. Committed to maintaining high standards and fostering positive relationships.
Overview
11
11
years of professional experience
Work history
English Tutor
Own Business
2017.01 - 2025.01
- Assisted students with assignments, producing high-quality work consistently.
- Enhanced student comprehension by creating engaging lesson plans.
- Cultivated an appreciation for literature by introducing diverse reading materials.
Cook/Barista
LLEV
Middelharnis
2022.06 - 2024.12
- Offered personalised beverage recommendations, enhancing customer rapport.
- Addressed any customer complaints or issues promptly despite language barriers, ensuring customer satisfaction.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Content Moderator
Accenture
Lisbon, Portugal
2021.01 - 2022.07
- Reviewed large volumes of data daily, maintaining consistent attention to detail regardless of workload size.
- Handled sensitive content in a responsible manner, ensuring compliance with company guidelines.
Waiter and Chef's Apprentice
Quattro Gatti Restaurant
Amsterdam, Netherlands
2019.07 - 2020.03
- Worked as a waiter and chef's apprentice
Receptionist
Planet Inn Backpackers
Perth, Australia
2019.04 - 2019.06
- Worked as a part-time receptionist
Co-Manager
Simpsons Bay, Australia
2018.10 - 2019.04
- Managed an ecological Airbnb, handled guest reception, and worked as a sous-chef
Cook
Bruny Island Hotel
Bruny Island, Australia
2018.11 - 2019.02
- Performed various tasks including kitchen work, reception, and cleaning
Cook/Waiter
Don Juan
Canterbury
2014.04 - 2017.06
- Delivered high-quality service to customers, resulting in repeat business.
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
Education
Bachelor’s Degree in Politics and International Relations -
UNIVERSITY OF KENT
Skills
- Focused and Disciplined
- Problem Solver
- Creativity
- Food Presentation
- Well-Tuned Palate
- Sustainable mindset
- Foam art
- Kitchen cleanliness and organization
Languages
English, Portuguese, Spanish
Native language
French
Upper intermediate (B2)
Italian
Elementary
English
Native
Spanish
Fluent
Portuguese
Fluent
Affiliations
- Music Production
- Carpentry
- Football
Timeline
Cook/Barista
LLEV
2022.06 - 2024.12
Content Moderator
Accenture
2021.01 - 2022.07
Waiter and Chef's Apprentice
Quattro Gatti Restaurant
2019.07 - 2020.03
Receptionist
Planet Inn Backpackers
2019.04 - 2019.06
Cook
Bruny Island Hotel
2018.11 - 2019.02
Co-Manager
2018.10 - 2019.04
English Tutor
Own Business
2017.01 - 2025.01
Cook/Waiter
Don Juan
2014.04 - 2017.06
Bachelor’s Degree in Politics and International Relations -
UNIVERSITY OF KENT