Gabriel Mwangi
Hackney,Greater London
Summary
A dedicated professional with a strong focus on emergency response protocols and safety critical awareness. Demonstrates exceptional situational awareness and selective attention, ensuring precision communication and independent decision making in high-pressure environments. Known for dynamic risk assessment and sustained concentration, in busy climates, effectively processing technical information to maintain customer satisfaction.
Committed to punctuality and reliability, with a career goal of advancing in responsibilities of emergency management and further safety operations.
Overview
6
6
years of professional experience
Work history
Team Leader / Optical Assistant
Vision Express
Chelsea, Greater London
2025.09 - Current
- Operational Control: Promoted to take full accountability for daily store operations, e.g. key holder opening and closing store managing optometrist handovers, and enforcing strict compliance with health, safety, and optical regulations within building
- Precision & Concentration: Maintain high levels of continuous focus while calibrating technical optical equipment during pre tests and translating complex technical prescriptions for clients with severe prescriptions
- Performance Excellence: Demonstrated elite reliability and high-level performance under pressure, averaging £5,500 in weekly personal sales and awarded top regional sales performance for Chanel eyewear in December 2025
- Security & Compliance: Entrusted with secure close-down procedures, high-value asset protection, and end-of-day financial reconciliations.
Customer Assistant & Emergency Team Member
Marks & Spencer
Chiswick, Hounslow
2023.08 - 2025.08
- Emergency Response: Appointed to in-store Emergency Team for composure under pressure; successfully coordinated swift public evacuations during live fire alarms.
- Situational Awareness: Monitored high-volume areas to identify safety hazards, keeping transit pathways clear and risk-free.
Logistics & Technology: Utilized digital handheld devices for precise stock management, high-volume delivery tracking, and safety compliance monitoring.
- Brand Reputation: Upheld company policies during customer interactions to maintain brand integrity by taking 25 customer calls during busy periods, specific customer orders
- Customer Service: Assisted customers with seasonal product selections (including Christmas, Halloween, and Valentine's Day) to maximize satisfaction.
Sales Advisor
The Perfume Shop
Marble Arch, Greater London
2020.01 - 2021.07
- Managed precise POS financial transactions, till reconciliations, and secure opening/closing duties under strict corporate regulations.
- Increased sales through effective negotiation and persuasion techniques
- Boosted brand reputation with demonstration of product knowledge.
- Maintained clean, organised retail environment to enhance shopping experience
- Implemented promotional strategies for increased product visibility which increased weekly average of sales by 15%
- Delivered excellent customer service by addressing and resolving queries.
Education
NVQ Level 3 - Business
City of Westminster College
Westminster 09/2018 - 06/2020
A-Levels - Physical Education
City of Westminster College
Westminster 09/2018 - 06/2020
GCSEs - Mathematics
Northwood School
Northwood, Hillingdon 09/2013 - 09/2018
GCSEs - English Language
Northwood School
Northwood, Hillingdon 09/2013 - 06/2018
GCSEs - English literature
Northwood School
Northwood, Hillingdon 09/2013 - 06/2018
GCSEs - Double Science
Northwood School
Northwood, Hillingdon 09/2013 - 06/2018
GCSEs - Geography
Northwood School
Northwood, Hillingdon 09/2013 - 06/2018
NVQ Level 2 - Physical Education
Northwood School
Northwood, Hillingdon 09/2015 - 06/2018
NVQ Level 2 - Business
Northwood School
Northwood, Hillingdon 09/2015 - 06/2018
Skills
- Emergency Response Protocols
- Safety Critical Awareness
- Situational Awareness
- Selective Attention
- Independent Decision Making
- Punctuality & Reliability
- Precision Communication
- Dynamic Risk Assessment
- Emergency Response Protocols
- Sustained Concentration
- Technical Information Processing
Languages
Swahili
Fluent
English
Fluent
Affiliations
- Semi Professional Guitarist, Musician
Accomplishments
Team Leader in Optics
Emergency Team Member at M&S
Timeline
Team Leader / Optical Assistant
Vision Express
2025.09 - Current
Customer Assistant & Emergency Team Member
Marks & Spencer
2023.08 - 2025.08
Sales Advisor
The Perfume Shop
2020.01 - 2021.07
NVQ Level 3 - Business
City of Westminster College
09/2018 - 06/2020
A-Levels - Physical Education
City of Westminster College
09/2018 - 06/2020
GCSEs - Mathematics
Northwood School
09/2013 - 09/2018
GCSEs - English Language
Northwood School
09/2013 - 06/2018
GCSEs - English literature
Northwood School
09/2013 - 06/2018
GCSEs - Double Science
Northwood School
09/2013 - 06/2018
GCSEs - Geography
Northwood School
09/2013 - 06/2018
NVQ Level 2 - Physical Education
Northwood School
09/2015 - 06/2018
NVQ Level 2 - Business
Northwood School
09/2015 - 06/2018