Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Alison Lewis-Dale

Dunmow,United Kingdom

Summary

A dedicated professional with expertise in team leadership and process management, known for effective communication and a strong understanding of customer insights. Skilled in emergency response protocols and mental health first aid, demonstrating empathy and understanding in all interactions. Committed to delivering exceptional customer service and support, with a focus on enhancing client satisfaction. Career goals include advancing within roles that leverage these competencies to drive organisational success.

Overview

38
38
years of professional experience
1
1
year of post-secondary education

Work history

Terminal Security Team Leader

MAG Stansted Airport
, Essex
03.2022 - Current

Responsible for 24/7 delivery of Terminal Security Operations, in line with regulatory requirements and MAG policies and procedures.

Manage on the day delivery of security performance in-line with H&S and compliance targets.

Deliver a positive customer experience in a safe and compliant manner.

Display role model behaviour and ensure officers adhere to SOP's, appearance and expected behaviours.

Front line communication and primary escalation point for Security Officers.

Deal with passenger queries, complaints and needs effectively.

Diffuse conflict situations and ensure resolution.

Communicate openly, honestly and supportively.




Terminal Security Officer

MAG Stansted Airport
02.2020 - 03.2022

Ensure passenger safety from all different types of threat, whilst providing great customer service to all, which enhances the airport reputation, brand and customer experience.


Searching passengers and hand luggage.

Operate X-Ray Systems to detect items of threat.

Guarding access points.

Completing rigorous security patrols.

Ensure all activities and processes are completed as per procedure standards, ensuring the airport is safe and compliant.

Provide a welcoming, professional and friendly service to all guests.

Deliver outstanding customer service to all guests, colleagues and other airport business providers.

Swimming Teacher

1Life Great Dunmow Leisure Centre
Great Dunmow, Essex
10.2017 - 07.2020

Use varied teaching methods for enhanced comprehension and skill acquisition.

Train swimmers of varying age groups, from toddlers to adults, successfully.

Manage group classes effectively, ensuring each student received adequate attention and guidance.

Demonstrate correct swimming techniques for effective learning.

Provide constructive feedback for improved stroke technique and efficiency.

School Swimming Teacher

Great Dunmow & Rodings Primary School, E.C.C
, Essex
09.2018 - 04.2020

Support and teach primary school children of all ages and abilities to develop swimming skills, improve techniques and gain confidence in the water.

Plan and deliver sessions appropriate to level and age of swimmer.

Work alongside teachers and head-teachers to ensure the safe delivery of lessons whilst also working towards the national curriculum requirements.

Maintain registers, record class information, progressions and achievements.

PD Programme Assessor / Swim Teacher Tutor

Puddle Ducks Franchising - Head Office
, Nationwide
10.2010 - 05.2018

Regional Programme Assessor covering Midlands area and supporting all other areas Nationally.

Assist recruitment and training programme for new teachers.

Sign off teachers at the end of training.

Ensure competency, delivery of the brand, and that all company processes and procedures are followed.

Compliance regarding industry Health & Safety and Risk Assessments.


Senior Swimming Teacher

Puddle Ducks Chester / Puddle Ducks Nottingham
04.2008 - 07.2017

Delivery of Puddle Ducks brand programme across all ages and stages, from New-born to 10 years.

Train, mentor, manage and observe all teachers.

Deliver CPD's to the team.

Assist and vetting in job selection process.

Ensure compliance in all areas - Industry Standards, H&S, Risk Assessments, Safeguarding.

Spa Beauty Therapist

Eatonfield Day Spa
, Cheshire
08.2006 - 03.2008

Ensure faultless service throughout all beauty treatments to achieve optimal customer satisfaction.

Provide exceptional customer service, ensuring repeat client bookings.

Experience in all area's within spa, offering all treatments.

Quality Assurance & Food Safety Manager

Iceland Foods - Head Office
11.1995 - 07.2006

Manage Quality Assurance Teams nationwide, across all depots - Iceland owned and third-party run.

Responsible for QA Team selection process, interviewing, training, KPI's, performance, absence management and disciplinary procedures.

Supervising 1st Production runs and completing Technical Audits Nationwide and across Europe.

Resolving any quality or temperature issues across the whole food chain - Raw material through to Customer Delivery.

Conducting Food Safety & Hygiene Audits - Factory, Depot, Stores.

Responsibility for Product RAG Rating Programme. Inspection of all Own Label Product against agreed specifications - Frozen, Chilled, Ambient, Non-Ambient.

Monitoring Customer Complaints and solving issues.

Working closely with all area's of the business - Buyer, Technologist, Technical Services, Product Supply, Packaging, Labelling.

Monitoring all standards and expectations at depot level - management, hygiene, quality, industry compliance. Protect the Iceland brand and reputation, ensure the highest of standards and customer satisfaction.


Chef / Cook

Riverside O.P.H - Essex County Council
, Essex
05.1991 - 05.1995

Preparing and cooking all meals, for residents and day-care visitors.

Various Food Roles

Blue Arrow Agency
, Essex
01.1991 - 05.1991

Agency work covering - Chef Support, Cooking, Catering, Silver-Service.

Carried out day-to-day duties accurately and efficiently.

Demonstrated respect, friendliness and willingness to help wherever needed.

Quality Control Inspector

Buckingham Foods
, Buckinghamshire
08.1989 - 01.1991

Part of Quality Team in temperature controlled food manufacturing. Pre-packed Sandwiched & Salads.

Work in all areas of factory environment - from raw material delivery, through to despatch.

Inspection of raw material, prepared ingredients, production, packing.

Ensure all product is finished to specification standard.

Inspection of all hygiene standards across all areas of the factory - equipment through to personnel.

Catering Assistant

Fenchurch Insurance / Lloyds of London
, Essex
08.1987 - 08.1989

Provided excellent customer service, ensuring high standards and satisfaction.

Executed food preparation tasks efficiently to meet dining deadlines.

Set up dining areas for special events, improving the overall ambiance.


Education

NXCT National X-Ray Competency Test -

UK Civil Aviation Authority

DNXCT - Digital National X-Ray Competency Test -

UK Civil Aviation Authority

Level 3 Paediatric First Aid Certificate -

Swim Teachers Association

Level 2 Swim Teaching Certificate -

Swim Teachers Association

Level 2 Baby & Pre-School Certificate -

Swim Teaching Association

NVQ Level 3 Electrical Beauty Therapy -

VTCT

NVQ Level 2 Beauty Therapy -

VTCT

Advanced Food Hygiene Certificate -

Chartered Institute of Environmental Health

Lead Assessor ISO 9001 Certificate -

BSI

Factory Inspections & Auditing Certificate -

British Retail Consortium

Sensory Evaluation Certificate -

Campden BRI

City & Guilds 706-1 Cookery -

Waltham Forest College
London
09.1987 - 07.1988

GCSEs -

Valentines High School
Essex

Skills

  • Team leadership
  • Process management
  • Effective communication
  • Emergency response protocols
  • Customer insights
  • Mental health first aid
  • Empathy and understanding
  • Customer service and support

Affiliations

  • Swimming, Gardening, Canal Boating, Family-Time.

Timeline

Terminal Security Team Leader

MAG Stansted Airport
03.2022 - Current

Terminal Security Officer

MAG Stansted Airport
02.2020 - 03.2022

School Swimming Teacher

Great Dunmow & Rodings Primary School, E.C.C
09.2018 - 04.2020

Swimming Teacher

1Life Great Dunmow Leisure Centre
10.2017 - 07.2020

PD Programme Assessor / Swim Teacher Tutor

Puddle Ducks Franchising - Head Office
10.2010 - 05.2018

Senior Swimming Teacher

Puddle Ducks Chester / Puddle Ducks Nottingham
04.2008 - 07.2017

Spa Beauty Therapist

Eatonfield Day Spa
08.2006 - 03.2008

Quality Assurance & Food Safety Manager

Iceland Foods - Head Office
11.1995 - 07.2006

Chef / Cook

Riverside O.P.H - Essex County Council
05.1991 - 05.1995

Various Food Roles

Blue Arrow Agency
01.1991 - 05.1991

Quality Control Inspector

Buckingham Foods
08.1989 - 01.1991

City & Guilds 706-1 Cookery -

Waltham Forest College
09.1987 - 07.1988

Catering Assistant

Fenchurch Insurance / Lloyds of London
08.1987 - 08.1989

NXCT National X-Ray Competency Test -

UK Civil Aviation Authority

DNXCT - Digital National X-Ray Competency Test -

UK Civil Aviation Authority

Level 3 Paediatric First Aid Certificate -

Swim Teachers Association

Level 2 Swim Teaching Certificate -

Swim Teachers Association

Level 2 Baby & Pre-School Certificate -

Swim Teaching Association

NVQ Level 3 Electrical Beauty Therapy -

VTCT

NVQ Level 2 Beauty Therapy -

VTCT

Advanced Food Hygiene Certificate -

Chartered Institute of Environmental Health

Lead Assessor ISO 9001 Certificate -

BSI

Factory Inspections & Auditing Certificate -

British Retail Consortium

Sensory Evaluation Certificate -

Campden BRI

GCSEs -

Valentines High School
Alison Lewis-Dale