Alison Lewis-Dale

Responsible for 24/7 delivery of Terminal Security Operations, in line with regulatory requirements and MAG policies and procedures.

Manage on the day delivery of security performance in-line with H&S and compliance targets.

Deliver a positive customer experience in a safe and compliant manner.

Display role model behaviour and ensure officers adhere to SOP's, appearance and expected behaviours.

Front line communication and primary escalation point for Security Officers.

Deal with passenger queries, complaints and needs effectively.

Diffuse conflict situations and ensure resolution.

Communicate openly, honestly and supportively.

Ensure passenger safety from all different types of threat, whilst providing great customer service to all, which enhances the airport reputation, brand and customer experience.

Searching passengers and hand luggage.

Operate X-Ray Systems to detect items of threat.

Guarding access points.

Completing rigorous security patrols.

Ensure all activities and processes are completed as per procedure standards, ensuring the airport is safe and compliant.

Provide a welcoming, professional and friendly service to all guests.

Deliver outstanding customer service to all guests, colleagues and other airport business providers.

Use varied teaching methods for enhanced comprehension and skill acquisition.

Train swimmers of varying age groups, from toddlers to adults, successfully.

Manage group classes effectively, ensuring each student received adequate attention and guidance.

Demonstrate correct swimming techniques for effective learning.

Provide constructive feedback for improved stroke technique and efficiency.

Support and teach primary school children of all ages and abilities to develop swimming skills, improve techniques and gain confidence in the water.

Plan and deliver sessions appropriate to level and age of swimmer.

Work alongside teachers and head-teachers to ensure the safe delivery of lessons whilst also working towards the national curriculum requirements.

Maintain registers, record class information, progressions and achievements.

Regional Programme Assessor covering Midlands area and supporting all other areas Nationally.

Assist recruitment and training programme for new teachers.

Sign off teachers at the end of training.

Ensure competency, delivery of the brand, and that all company processes and procedures are followed.

Compliance regarding industry Health & Safety and Risk Assessments.

Delivery of Puddle Ducks brand programme across all ages and stages, from New-born to 10 years.

Train, mentor, manage and observe all teachers.

Deliver CPD's to the team.

Assist and vetting in job selection process.

Ensure compliance in all areas - Industry Standards, H&S, Risk Assessments, Safeguarding.

Ensure faultless service throughout all beauty treatments to achieve optimal customer satisfaction.

Provide exceptional customer service, ensuring repeat client bookings.

Experience in all area's within spa, offering all treatments.

Manage Quality Assurance Teams nationwide, across all depots - Iceland owned and third-party run.

Responsible for QA Team selection process, interviewing, training, KPI's, performance, absence management and disciplinary procedures.

Supervising 1st Production runs and completing Technical Audits Nationwide and across Europe.

Resolving any quality or temperature issues across the whole food chain - Raw material through to Customer Delivery.

Conducting Food Safety & Hygiene Audits - Factory, Depot, Stores.

Responsibility for Product RAG Rating Programme. Inspection of all Own Label Product against agreed specifications - Frozen, Chilled, Ambient, Non-Ambient.

Monitoring Customer Complaints and solving issues.

Working closely with all area's of the business - Buyer, Technologist, Technical Services, Product Supply, Packaging, Labelling.

Monitoring all standards and expectations at depot level - management, hygiene, quality, industry compliance. Protect the Iceland brand and reputation, ensure the highest of standards and customer satisfaction.

Preparing and cooking all meals, for residents and day-care visitors.

Agency work covering - Chef Support, Cooking, Catering, Silver-Service.

Carried out day-to-day duties accurately and efficiently.

Demonstrated respect, friendliness and willingness to help wherever needed.

Part of Quality Team in temperature controlled food manufacturing. Pre-packed Sandwiched & Salads.

Work in all areas of factory environment - from raw material delivery, through to despatch.

Inspection of raw material, prepared ingredients, production, packing.

Ensure all product is finished to specification standard.

Inspection of all hygiene standards across all areas of the factory - equipment through to personnel.

Provided excellent customer service, ensuring high standards and satisfaction.

Executed food preparation tasks efficiently to meet dining deadlines.

Set up dining areas for special events, improving the overall ambiance.