Emma Grimshaw
Summary
A highly organised and independent professional with exceptional skills in prioritising tasks and meeting deadlines. Demonstrates excellent written and verbal communication abilities, facilitating effective interaction across all business levels to ensure objectives are clearly understood. Proactive learner with a strong aptitude for building relationships, seeking to leverage these competencies in a dynamic environment.
Experienced in healthcare administration with focus on optimising patient services and streamlining office operations. Capable of enhancing patient satisfaction through excellent communication and organisational skills. Proven track record of managing patient records, appointment scheduling, and providing administrative support in fast-paced healthcare environment.
Overview
27
27
years of professional experience
Work history
Patient Administrator
Forge Close Surgery
Bromley , Kent
2025.04 - Current
Dealing with patients and visitors to the Surgery in a professional and helpful manner
Answering the telephone and booking appointments, using a triage system, and signposting patients to external providers if applicable.
Helping to answer queries in the day-to-day running of the Practice or passing on to the relevant person.
Processing prescriptions, docman filing, processing referral requests on EMIS.
Company Secretary
Andy Grimshaw Photography Ltd
London
2019.05 - 2026.06
Part time position
Responsible for all office administration.
Marketing
Booking Keeping
Client invoicing
Certified Infant Massage Instructor
Contented Angels Baby Massage
Bromley
2011.07 - 2026.06
Teaching mums in small groups how to massage their babies to achieve all the possible benefits available.
Self employed so responsible for all aspects of starting up and running the business.
Administration
Marketing & Advertising
Finance - invoicing, book keeping, tax assessments
Senior Project Manager (and other roles)
CBS Outdoor
London
1999.02 - 2009.11
Worked up from Production co-ordinator, project co-ordinator, project manager to senior project manager.
Responsible for client quotes, artwork collection, print, production, installation and removal of large scale sponsorship advertising displays with London Underground, Docklands Light Railway & London Buses.
Education
A-Levels - 3 A Levels 8 GSCE's
Queen Mary School Lytham
Lytham St Annes, LancashireFoundation Degree in Science - Biology
University of St Andrews
St AndrewsSkills
Well-organised, independent worker able to prioritise tasks to a given timescale
Ability to communicate with all levels of business to ensure the objection is understood by all
Proactive learner
Excellent written and verbal communication skills
Excellent relationship building skills
Timeline
Patient Administrator
Forge Close Surgery
2025.04 - Current
Company Secretary
Andy Grimshaw Photography Ltd
2019.05 - 2026.06
Certified Infant Massage Instructor
Contented Angels Baby Massage
2011.07 - 2026.06
Senior Project Manager (and other roles)
CBS Outdoor
1999.02 - 2009.11
Foundation Degree in Science - Biology
University of St Andrews
A-Levels - 3 A Levels 8 GSCE's
Queen Mary School Lytham