Funmilayo Agboola
London
Summary
Productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines.
Overview
5
5
years of professional experience
Work history
Support Worker
Seek Staffing Agency
London
01.2023 - Current
- Conducted assessments and created individualized plans for service users
- Worked collaboratively worked in a team to provide holistic care for service users
- Participated in training and development opportunities to improve skills and knowledge
- Worked with vulnerable individuals including those experiencing homelessness, drug or alcohol addiction.
Customer Engagement Officer
American International Insurance Company
08.2020 - 12.2022
- Played an integral role in improving internal procedures for the implementation of the CX project management plan which is positioned to transition the company to be the largest insurer in sub-Saharan Africa
- Collaboratively worked with the team to ensure that all customer engagement programs were defined and implemented following the set quality guidelines, and new initiatives were implemented as needed which increased the company's renewals and customer satisfaction by 20% and 25%.
Benefit/Claims Officer
American International Insurance Company
12.2018 - 08.2020
- Reviewed and processed claims
- Successfully implemented strategies that enabled the smooth transition of the organization's communication of its new mission and vision statement across all Strategic Business Units operations across all locations in Nigeria.
Administrative/HR Manager
Alaba Odunlami & Co.
05.2018 - 12.2018
- Reviewed business and project plans, status reports and financial statements
- Effective office management and support
Education
University of Hertfordshire
B.A - Philosophy
University of Ibadan
Skills
- Communication
- Team player
- Analytical thinking
- Problem solving
- Support group management
Affiliations
Chartered Institute of Personnel Management
Timeline
Support Worker
Seek Staffing Agency
01.2023 - Current
Customer Engagement Officer
American International Insurance Company
08.2020 - 12.2022
Benefit/Claims Officer
American International Insurance Company
12.2018 - 08.2020
Administrative/HR Manager
Alaba Odunlami & Co.
05.2018 - 12.2018
University of Hertfordshire
B.A - Philosophy
University of Ibadan
Similar Profiles
Eric BrownEric Brown
Special Events Worker at SEEK Personnel StaffingSpecial Events Worker at SEEK Personnel Staffing
Jason BartowJason Bartow
Forklift Operator at Seek Careers and StaffingForklift Operator at Seek Careers and Staffing
ADEGBOYEGA Junior OyeleyeADEGBOYEGA Junior Oyeleye
Care Support Worker at Seek Staffing LtdCare Support Worker at Seek Staffing Ltd
Rebecca DominatoRebecca Dominato
Mid Market Expansion – Client Development Manager at Smartsheet IncMid Market Expansion – Client Development Manager at Smartsheet Inc
Paul ClarkPaul Clark
Front of house team member at Phoenix Theatre, Ambassador Theatre GroupFront of house team member at Phoenix Theatre, Ambassador Theatre Group