FUHAD RAHEEM
Bexleyheath,Kent
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer assistant
Emmy Care
01.2023 - 02.2024
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Answered 20+ telephone calls per day with professionalism.
- Handled cash and card payments with accuracy.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Listened actively to customer concerns, confusions and needs for excellent communication.
Office Assistant
Metric and Partners Ltd
07.2021 - 02.2024
- Supported staff with administrative needs for photocopying, faxing and filing.
- Kept office tidy, organised and stocked with supplies.
- Examined, scanned and input documents in software system.
- Entered handwritten data into computers for easy retrieval.
- Applied maths abilities to calculate and check financial figures.
Education
High School Diploma - GCSE
JECO College
09.2016 - 07.2022
Skills
- Data Entry
- Team player
- Keen problem solver
- Hard-working
- Exemplary customer service
- Administrative skills
- Customer-focused
Certification
MICROSOFT 365
References
References available upon request.
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Customer assistant
Emmy Care
01.2023 - 02.2024
Office Assistant
Metric and Partners Ltd
07.2021 - 02.2024
High School Diploma - GCSE
JECO College
09.2016 - 07.2022
MICROSOFT 365
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