Freya Waters
Penydarren,Merthyr Tydfil
Summary
Highly organised and proactive professional with exceptional time management and attention to detail. Demonstrates outstanding communication skills and the ability to work effectively both independently and within a team. Skilled in technical communication, accounts payable, and fostering a willingness to learn new skills. Open to new opportunities that leverage strong organisational capabilities and a commitment to excellence.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
Work history
Accounts Admin Assistant
Design & Supply
Merthyr Tydfil, Mid Glamorgan
08.2023 - 02.2025
- Posting supplier invoices onto Sage
- Speaking to suppliers and customers over the phone and email
- Reconciling statements
- Using Microsoft office packages on a daily basis
- Checking the bank for proforma invoices
- Chasing customers for any outstanding payments
- Completing and sending out VAT invoices and statements to customers
- Helping with payroll alongside the accounts manager
- Accurately reconciled and processed expense reports for 60 employees.
Sales Assistant
EE
11.2019 - 08.2023
- Greeting customers over the phone
- Assisting customers in choosing the right product for them
- Building relationships with customers
- Using 5 different systems at one time to access customers' accounts
- Processing data on the systems and dealing with contracts
- Having knowledge of the products
- Being aware of GDPR at all times
- I was known for having great customer service skills and was complimented by customers to my manager
Sales/Customer Service Assistant
Vodafone
01.2019 - 11.2019
- Welcoming customers into the store face to face in a friendly manner
- Showing customers the products and being knowledgeable
- Being aware of GDPR at all times
- I was a top agent for 2 months running for bringing excellent sales into the branch
- Printing out contracts and having customers to sign these
- Explaining about a customers bill and keeping accounts up to date
Senior Advisor
Marston Holdings
02.2016 - 01.2019
- Recovering money owed to the high court, DVLA and council tax
- Being a senior advisor I would listen to other advisors calls and mark them accordingly to make sure they were handling the calls in the correct manner
- Dealing appropriately to complaints and resolving issues quickly
- Having admin duties within using excel to collate data for payments
- Engaging with charities such as step change, citizen advice
Sales/Customer Service Assistant
Vodafone
01.2014 - 01.2016
- This is the same job as above at Vodafone, I went back to this job after working for Marston Holdings due to childcare reasons after maternity
Education
GCSE'S - Children's Care and Learning Level 2, ICT, Welsh, English, Math, Applied Science, Religious Studies, Art, Welsh BACC
Cyfarthfa High School
A Level's - Welsh BACC, Religious Studies, Science (biology, physics & chemistry)
Cyfarthfa High School
Studying Early Years Education and Care - undefined
University of Wales Trinity Saint David
Skills
- Excellent time management skills
- Attention to detail
- Ability to work alone and within a team
- Willingness to learn new skills
- Open to new opportunities
- Outstanding communication skills
- Organised
- Proactive
- Technical communication
- Accounts payable
Custom
I look forward to the opportunity to discuss how my skills and experience can contribute to the company's success.
Personal Information
Date of birth: 10/08/96
Accomplishments
Employee of the month 4 times
Timeline
Accounts Admin Assistant
Design & Supply
08.2023 - 02.2025
Sales Assistant
EE
11.2019 - 08.2023
Sales/Customer Service Assistant
Vodafone
01.2019 - 11.2019
Senior Advisor
Marston Holdings
02.2016 - 01.2019
Sales/Customer Service Assistant
Vodafone
01.2014 - 01.2016
A Level's - Welsh BACC, Religious Studies, Science (biology, physics & chemistry)
Cyfarthfa High School
Studying Early Years Education and Care - undefined
University of Wales Trinity Saint David
GCSE'S - Children's Care and Learning Level 2, ICT, Welsh, English, Math, Applied Science, Religious Studies, Art, Welsh BACC
Cyfarthfa High School
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