CARLA GLEN
Poole,Dorset
Summary
Accounts Admin Assistant experienced in Accounts, Admin and Customer Service. Highly motivated and hardworking individual who enjoys learning new skills. Friendly yet professional approach with a positive attitude and the ability to prioritise workload well. Can work well under pressure and to tight deadlines, whilst providing excellent customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Accounts Admin Assistant
Diagnosys Ferndown Limited/Astronics Test Systems
Ferndown, UK
02.2018 - 04.2025
- Review, match and process all Purchase Ledger invoices and credit notes to Purchase Orders received.
- Reconcile Purchase Ledger balances and remittances to supplier statements.
- Prepare weekly supplier payment run schedules.
- Prepare BACS runs and Remittance Advices.
- Resolve internal and external queries relating to the Purchase Ledger.
- Ensured timely submission of invoices to maintain positive cash flow.
- Prepare expenses coding and posting to ledger.
- Raising and sending Sales Order Acknowledgements to customers.
- Posting Sales Invoices and sending to customers.
- Maintaining and updating Salesforce.
- Credit control, chasing up late payments.
- Prepare and issue pro-forma invoices, follow up as necessary.
- Placing Purchase Orders and managing the supply chain, building relationships with suppliers.
- Creating and posting journals.
- Creating Sales Quotations and sending them to customers.
- Purchasing and managing office stock and supplies.
- Updating and maintaining the sales order intake and consolidating bookings.
- Preparing commercial invoices and customer documentation and arranging shipment of orders.
- Booking in stock and allocating serial numbers.
- Helping with annual stock take.
- Maintaining Payroll reconciliation file.
- Maintaining and updating Payroll and Consultants R+D files.
- Managing P11D's.
- Updating KPI's.
- Administered changes or modifications to existing contracts as per business needs.
- Completing contract analysis for orders.
- Liaised regularly with suppliers, establishing productive relationships.
Retail Customer Services Adviser
RNLI
Poole, UK
11.2017 - 02.2018
- Providing service to all shops, volunteers and sales customers, along with operational support to the Visitor Experience Managers.
- Responding to all calls, letters and enquiries from volunteers and customers.
- Providing operational support to the VEM's and PEM.
- Preparation of stock take documents.
- Accurate and timely input of all data creations and amendments relating to stock orders from shops and branches.
- Monitor invoices, direct debits, standing orders, service orders and volunteer expenses prior to sign off.
- Placing orders for shops and adjusting their accounts on AX including processing of credits, debits and stock transfers.
- Dealing with any Health and Safety issues.
Pet Sitting and Dog Walking
Fluffy Love Pet Sitting and Dog Walking
Poole, Dorset
08.2017 - 11.2017
- Performed light housekeeping duties while pet sitting, maintaining a clean home environment .
- Provided daily updates to owners about their pet's activities via email or text messages.
- Ensured comfort of pets by providing engaging activities and regular feeding.
- Provided quality dog walking services for client satisfaction.
- Developed strong bonds with each dog through consistent interaction; fostered trustful relationships.
- Provided necessary medical treatment for ailing cats, resulting in improved health.
- Created fun and stimulating environments to keep cats active during day time hours.
Contracts Administrator
Cold Service
Ringwood, UK
01.2017 - 08.2017
- Preparing and submitting multiple Excel reports daily for numerous large contractors across the UK, ensuring they are submitted and received by the deadlines specified.
- Updating several different portals with engineers' worksheets including their updates and hours worked.
- Updating SAP with notes and parts orders and goods receipting when parts are delivered.
- Scheduling jobs to engineers, ensuring SLA's are met.
- Answering telephone calls from customers and logging jobs.
Office Manager
ServiceMaster Clean
Newton Abbot, UK
10.2013 - 11.2016
- Supporting the Managing Director, Operations Manager and Supervisors to ensure the smooth day-to-day running of the business including stock control and minute taking.
- Responding to email queries from clients and dealing with telephone enquiries quickly and effectively.
- Providing staff training when necessary and preparing all HR paperwork for new starters.
- Collating timesheets and preparing payroll for 200 staff members.
- Managing the in-house computer based system ensuring all information is accurate and up to date.
- Preparing contracts and task schedules for new sites and organising the necessary equipment.
- Raising invoices, statements and credit notes and completing the monthly invoice run when required.
- Sending out customer satisfaction surveys to 170 clients on a quarterly basis and obtaining and reporting on all feedback.
- Organising the recruitment of new staff by posting and managing job adverts online.
- Arranging and managing the application of DBS checks.
- Creating quarterly staff Newsletters.
- Control of petty cash and credit control.
- Management of the company fleet.
- Management of all office utilities and ordering of stationery and supplies.
Dental Nurse/Receptionist
Lansdowne Dental Centre – IDH
Bournemouth
09.2008 - 08.2013
- Responsibility of ensuring patients' safety and comfort whilst in the surgery.
- Assisting the dentist in all aspects of dental and surgical procedures including the preparation of instruments, impression materials, filling materials and assisting with procedures such as tooth extractions, fillings and endodontic treatment.
- Full use of R4 software documenting medical histories, notes, dental charting from dentists' dictation and booking patient appointments.
- Referring patients for further dental treatment.
- Cleaning of the surgery and sterilisation of instruments.
- Receiving and making phone calls, arranging and booking patients appointments.
- Checking patients in when they arrive in the waiting room.
- Dealing with money transactions (cash handling) and banking responsibilities.
- Preparing stock orders to be placed by the Practice Manager.
- Attained First Aid certification.
Waitress/Bar Staff
Gala Casino
Bournemouth
07.2006 - 08.2008
- Serving and preparing customers food and drinks including cocktails and multiple hot drinks with the use of an espresso machine.
- Ensuring excellent customer service and satisfaction.
- Answering telephone phone calls and making table reservations.
- Cash handling.
Assistant Manager
KFC
Poole
05.2002 - 07.2006
- Running shifts and managing/training staff.
- Controlling stock levels and stock rotation by daily and weekly stock counts and ordering new stock on a regular basis.
- Preparing weekly staff rotas.
- Ensuring staff awareness of Health and Safety regulations.
- Daily safe verifications.
- Using and cashing up cash registers.
- Banking responsibilities and acquiring change for the safe.
- Completing all paperwork and sending all necessary items to head office.
- Taking telephone calls and placing food and drink orders.
- Dealing with customer complaints.
- Serving customers and preparing food and drinks.
- Attained certificates in Health & Safety and Food Hygiene.
Education
AAT Level 2 - Accounting
South Devon College
PaigntonCity & Guilds Functional Skills - Mathematics
South Devon College
PaigntonGCSE's - Maths, English, Physical Education
Oakmead College of Technology
Bournemouth, EnglandSkills
- Flexibility in task handling
- Microsoft Office proficiency
- Office management
- Customer Service
- High organisational aptitude
- Customer relationship management
- Empathetic communication
- Office administration
- Bookkeeping operations
Certification
Pet First Aid Certificate - Able Groomers Training School and Salon - March 2024
Affiliations
- Keeping fit at the gym
- Playing Golf
- Gardening
- Reading and researching online
- I love animals and have two cats. I have previously volunteered at an animal shelter which I'm hoping to start up again soon.
References
References available upon request.
Timeline
Accounts Admin Assistant
Diagnosys Ferndown Limited/Astronics Test Systems
02.2018 - 04.2025
Retail Customer Services Adviser
RNLI
11.2017 - 02.2018
Pet Sitting and Dog Walking
Fluffy Love Pet Sitting and Dog Walking
08.2017 - 11.2017
Contracts Administrator
Cold Service
01.2017 - 08.2017
Office Manager
ServiceMaster Clean
10.2013 - 11.2016
Dental Nurse/Receptionist
Lansdowne Dental Centre – IDH
09.2008 - 08.2013
Waitress/Bar Staff
Gala Casino
07.2006 - 08.2008
Assistant Manager
KFC
05.2002 - 07.2006
AAT Level 2 - Accounting
South Devon College
City & Guilds Functional Skills - Mathematics
South Devon College
GCSE's - Maths, English, Physical Education
Oakmead College of Technology
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