Freya Troy
Banbury,Oxfordshire
Summary
I am a proven team player and adept at managing stress, honed over my years of competitive dancing, I excel in delivering exceptional customer care, as that was a main focus at my previous job. Through my education I have developed skills such as problem-solving and empathy which I am excited to bring to a new work environment.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Customer assistant
Morrisons
09.2022 - 09.2024
- While working on tills, I handled cash and card payments with accuracy.
- Advised customers on availability, pricing and location of products when asked.
- Provided positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Handled customer requests with friendly, knowledgeable service and support.
- Multi-tasked by keeping customer service levels at optimal capacity at peak times while continuing with independent tasks.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
Babysitting
Multiple employers
09.2021 - 05.2024
- Followed parent's instructions to maintain routines and schedules.
- Communicated with parents regularly, providing comforting updates on child's happiness, safety and wellbeing.
- Adapted to last-minute requests and changes from parents by maintaining flexible schedule.
- Role-modelled desired behaviours, habits and actions.
Work experience- veterinary nurse
West Bar Vets
08.2023 - 08.2023
- Maintained cleanliness and hygiene of practice, creating safe environment for staff and patients.
- Restrained or held animals during treatment, allowing veterinarian to carry out precise tasks.
- Stayed calm in veterinary emergencies and administered first aid in line with procedure.
- Cleaned and set up cages/kennels for animals during their stay at the vets.
Education
A-Levels -
The Warriner School
Banbury 09.2022 - 06.2024
GCSEs -
The Warriner School
Banbury 09.2020 - 06.2022
Skills
- Cometitive dancing for 10 years has taught me how important teamwork is and also how to appropriately deal with stressful situations
- Customer Service work has highlighted my skill for ensuring customers recieve great care
- I understand the importance of stock replenishment and how to make it visually pleasing
- Working in retail taught me the importance of communication with other employees to maintain a controlled environment
Affiliations
- My main hobby has been dance in which I have been trained in 6 styles over 15 years- I achieved an intermediate level of certification in 4 of these styes.
- I also have a passion for music, I currently play two instruments (violin and piano) and take singing lessons. I achieved grade 6 certification in my instruments and grade 8 in singing
Timeline
Work experience- veterinary nurse
West Bar Vets
08.2023 - 08.2023
Customer assistant
Morrisons
09.2022 - 09.2024
A-Levels -
The Warriner School
09.2022 - 06.2024
Babysitting
Multiple employers
09.2021 - 05.2024
GCSEs -
The Warriner School
09.2020 - 06.2022
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