Asia Castle

As part of my Role as Reception and Bar staff, i was welcoming people to the venue, checking in and booking slots for the golf effectively, taking orders for food and drink, cleaned the area to maintain high hygiene standards. I was able to Handle booking inquiries, cancellations and modify appointments where needed. I provided effective customer service and was able to handle customer complaints effectively and defusing the situation where needed, which improved customer satisfaction. I also assisted with party and was able to ensure these ran smoothly and everything was taken care of to ensure the birthday was made special.

I always arrive at work with a bright smile, friendly and bubbly personality, i was always on time and worked to the best of my ability to ensure customers were provided with a good experience. I really enjoyed this role as i got a chance to work with lots of children, adults and individuals with additional needs. I believe i have lots of transferable skills such as fantastic communication, listening skills, working under pressure and being able to defuse situations. Team work, working effectively, time management and being organised. I also believe i am adaptable and have resilience in changing environments and working in a fast pace environment.

I started playing basketball where i was quickly selected to play for Yorkshire and had a passion for this sport. I then was asked if i wanted to help assist coaching for my original club. I took this fantastic opportunity as i loved the sport and wanted to help others enjoy a sport i enjoyed. As part of this i also completed my learning hours as part of my Duke of Edinburgh award. One of the role i had was warming the children up, giving them clear instructions. I was able to build close relationships with players and their families, i was able to co-ordinate practice schedules to maximise skills to develop individuals on and off the court. I was able to implement diverse training drills and adapt these where needed. I was heavily involved in assisting children with additional needs and would adapt how i delivered some drills to ensure my sessions remained inclusive and that no one was left behind in the learning process. I was really encouraging and the kids found this as a positive as i was approachable and if a child was unsure about something they would come and ask and feel comfortable doing this.

One of the other things i would assist in is ensuring that play was safety was adhered too to minimise risk of injuries.

I took part in fundraising event which was great for the children as they enjoyed bringing money in for the club by doing a sport that they enjoy as well as keeping them fit, building friendships and having a great sports man ship.

I Worked in the sandwich shop where i would greet customers with a welcoming face, take their orders with speed and accuracy to ensure customers orders were full filled. I ensured that no allergies were present and asked about dietary requirements such as vegan, vegetarian and gluten free. I was responsible in ensuring that food safety was maintained, multitasking under pressure and effective communication was provided to ensure high quality customer service was delivered. I was also part of helping manage stock levels and rotating these where needed to ensure consistent product availability. I was also ensuring the venue was clean and tidy and that seating areas were available where possible for customers. I also Prepared take away orders where these were packaged accordingly. I took cash and card payments at checkout, providing correct change and receipts where needed.

I gained so many transferable skills in this job.

Time keeping, communication skills, listening skills, taking order and ensure these were delivered with customer satisfaction.