Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic
Freya Gray

Freya Gray

Mansfield,Nottinghamshire

Summary

Self-motivated professional with strong customer relations skills and a proven ability to assist clients effectively. Demonstrates a commitment to enhancing customer experiences through attention to detail and quick learning. Known for a strong work ethic and ability to thrive in fast-paced environments, consistently exceeding expectations. Organized and independent, with excellent time management capabilities.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work history

Call centre agent

Eon Energy
Nottingham, Nottinghamshire
10.2025 - Current
  • Managed high volume of inbound calls, ensuring swift response times and effective communication.
  • Handled customer queries, prioritising first-call resolution to enhance client satisfaction.
  • Increased client trust by delivering accurate product information consistently.
  • Maintained confidentiality while responsibly managing sensitive personal data.
  • Performed data entry tasks to keep records organised and up-to-date.
  • Ensured call centre efficiencies through clear communication with all departments.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Managed and escalated complaints effectively, resulting in positive customer outcomes.

Retail Assistant

One Stop
Mansfield, Nottinghamshire
10.2023 - 10.2025
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Assisted customers in locating specific items to boost satisfaction.
  • Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.

Court Assistant

I Jump Trampolining
Manfield, North Yorkshire
03.2023 - 09.2023
  • Greeted participants and directed them to designated areas.
  • Maintained clean, safe working environments to mitigate accident risks.
  • Supervised on-court trampolining, ensuring adherence to safety guidelines.


Education

Level 2 Travel & Tourism - Travel & Tourism

West Nottinghamshire College
Mansfield
09.2022 - 06.2023

NVQ Level 3 - Travel and Tourism

West Nottinghamshire College
Mansfield
09.2023 - 06.2024

GCSEs -

Brunts Academy
Mansfield, NTT
2022

Skills

  • Excellent communication skills
  • Organised and highly motivated
  • Responsible and reliable
  • Exceptional time keeping
  • Microsoft knowledge
  • Flexible and professional
  • Outgoing and enthusiastic
  • Willing to learn and proactive

Additional Information

Love travelling, walking my dog and socialising with friends and family

Timeline

Call centre agent

Eon Energy
10.2025 - Current

Retail Assistant

One Stop
10.2023 - 10.2025

NVQ Level 3 - Travel and Tourism

West Nottinghamshire College
09.2023 - 06.2024

Court Assistant

I Jump Trampolining
03.2023 - 09.2023

Level 2 Travel & Tourism - Travel & Tourism

West Nottinghamshire College
09.2022 - 06.2023

GCSEs -

Brunts Academy
Freya Gray