Freya Gray
Mansfield,Nottinghamshire
Summary
Self-motivated professional with strong customer relations skills and a proven ability to assist clients effectively. Demonstrates a commitment to enhancing customer experiences through attention to detail and quick learning. Known for a strong work ethic and ability to thrive in fast-paced environments, consistently exceeding expectations. Organized and independent, with excellent time management capabilities.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Call centre agent
Eon Energy
Nottingham, Nottinghamshire
10.2025 - Current
- Managed high volume of inbound calls, ensuring swift response times and effective communication.
- Handled customer queries, prioritising first-call resolution to enhance client satisfaction.
- Increased client trust by delivering accurate product information consistently.
- Maintained confidentiality while responsibly managing sensitive personal data.
- Performed data entry tasks to keep records organised and up-to-date.
- Ensured call centre efficiencies through clear communication with all departments.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
Retail Assistant
One Stop
Mansfield, Nottinghamshire
10.2023 - 10.2025
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers in locating specific items to boost satisfaction.
- Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
Court Assistant
I Jump Trampolining
Manfield, North Yorkshire
03.2023 - 09.2023
- Greeted participants and directed them to designated areas.
- Maintained clean, safe working environments to mitigate accident risks.
- Supervised on-court trampolining, ensuring adherence to safety guidelines.
Education
Level 2 Travel & Tourism - Travel & Tourism
West Nottinghamshire College
Mansfield 09.2022 - 06.2023
NVQ Level 3 - Travel and Tourism
West Nottinghamshire College
Mansfield 09.2023 - 06.2024
GCSEs -
Brunts Academy
Mansfield, NTT2022
Skills
- Excellent communication skills
- Organised and highly motivated
- Responsible and reliable
- Exceptional time keeping
- Microsoft knowledge
- Flexible and professional
- Outgoing and enthusiastic
- Willing to learn and proactive
Additional Information
Love travelling, walking my dog and socialising with friends and family
Timeline
Call centre agent
Eon Energy
10.2025 - Current
Retail Assistant
One Stop
10.2023 - 10.2025
NVQ Level 3 - Travel and Tourism
West Nottinghamshire College
09.2023 - 06.2024
Court Assistant
I Jump Trampolining
03.2023 - 09.2023
Level 2 Travel & Tourism - Travel & Tourism
West Nottinghamshire College
09.2022 - 06.2023
GCSEs -
Brunts Academy