Fredrick Kyei Asamoah
Purley,Croydon
Summary
Greatly experienced in office management, hospitality and customer service. Resourceful professional who is enthusiastic in always learning new things and keen to offer assistance in other fields and departments if possible. Reliable and always driven to improve productivity and efficiency.
Overview
6
6
years of professional experience
6062
6062
years of post-secondary education
Work history
Administrator
Mitie
Tooting, Wandsworth
12.2022 - Current
- Interact with clients professionally by phone, email and in-person to deliver accurate service information.
- Respond to clients enquiries and address incoming correspondence in a timely manner.
- Effectively manage incoming and outgoing mail to maximise office efficiency.
- Manage patient flow cleaning team to ensure jobs are responded to and completed in a timely manner and to the required standard.
- Maintain database by promptly and accurately updating records.
- Take meeting minutes and distribute to core staff for effective inter-office communication.
- Produce and deliver cleaning audits to clients and management to provide assurance of effective service and highlight areas of improvement.
Food and beverage assistant/Hospital host
Mitie
Tooting, Wandsworth
12.2021 - 12.2022
- Accurately took orders, making menu recommendations as appropriate.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations in a very busy A&E department.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Followed health and hygiene standards when handling food and cleaning kitchen.
- Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
- Completed daily set up and pack down duties and stock replenishing.
- Maintained excellent patient satisfaction by providing attentive, proactive and helpful service.
- Managed complex food service complaints and worked with kitchen staff or management to promptly resolve issues.
- Received a Mitie Star award for providing excellent service.
Building Services Engineer - Work Experience
Sir Robert McAlpine
Battersea, London
07.2021 - 08.2021
- Conducted and witnessed electrical and mechanical tests to ensure successful commissioning of building.
- Witnessed how various engineering sectors coordinate with each other to deliver on projects.
Crew Member
McDonald's
London Bridge, London
12.2019 - 07.2021
- Trained in food safety and hygiene practices..
- Worked fast and accurately to meet customer needs and service goals.
- Attended to customers with friendly and accurate service.
- Prepared and packaged orders with precise presentation skills and to recipe guidelines.
- Flexibly took on various roles to support workflow.
Education
Level 3 BTEC Extended Diploma - Engineering
Lambeth College Clapham Centre
Clapham Common, LBHGCSEs - Maths
Lambeth College Clapham Centre
Clapham Common, LBH06.2021
Pearson Edexcel Level 2 Functional Skills - English
Lambeth College Clapham Centre
Clapham Common, LBH06.2021
Skills
- Attention to Detail
- Outstanding customer service
- Highly organised
- Performance monitoring
- Strong IT and Microsoft Office proficiency
- General office administration
- Transcription and Touch typing
- Data Entry
Affiliations
- Typing
- Reading and watching fiction particularly fantasy literature and media.
- Watching and playing football.
Accomplishments
Awarded with a Mitie Star in May 2023 for delivering the exceptional everyday.
References
References available upon request.
Timeline
Administrator
Mitie
12.2022 - Current
Food and beverage assistant/Hospital host
Mitie
12.2021 - 12.2022
Building Services Engineer - Work Experience
Sir Robert McAlpine
07.2021 - 08.2021
Crew Member
McDonald's
12.2019 - 07.2021
Level 3 BTEC Extended Diploma - Engineering
Lambeth College Clapham Centre
GCSEs - Maths
Lambeth College Clapham Centre
Pearson Edexcel Level 2 Functional Skills - English
Lambeth College Clapham Centre