Lorna Jones

Role includes; Efficiency of document retrieval with well-organised filing system

Answering inbound phone calls, resulting in excellent customer service provided to clients.

Handling sensitive information discreetly, maintaining confidentiality at all times as required by protocol.

Streamlining office operations by implementing efficient administrative procedures.

Sorting incoming mail promptly, reducing clutter and improving organisation in workplace.

Compiling essential data into useful spreadsheets enhancing overall understanding of business performance.

Responsibility of receptionist duties as well as Administrative duties.

Facilitating internal communications with clear and concise memos and bulletins.

Interacting with customers professionally by phone, email and in-person to deliver accurate service information.

Overseeing database to maintain updated records and accuracy. Collaborating with different departments to maintain positive rapport and smooth workflow.

Managing office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.

Liaising with customers to resolve enquiries, appointment requests and billing questions.

Produce high-quality documents, spreadsheets for internal and customer-facing needs.

Taking meeting minutes and distributed to core staff for effective inter-office communication.

Managed patient documentation to ensure accurate record keeping. Operated specialist equipment to support patient care. Conducted risk assessments to improve safety protocols. Assisted patients in enhancing mobility and independence. Maintained dignity and respect while delivering personal care. Supported meal times to guarantee sufficient nutrition intake. Adhered to regulations and policies to maintain high care standards. Collaborated with multi-disciplinary teams for coordinated care approach. Improved team efficiency through effective communication. Enhanced patient comfort by providing thorough personal care.

Completed laundry and housekeeping tasks to maintain cleanliness. Provided emotional support during challenging periods to ensure stability. Detected behavioural or physical changes and promptly alerted medical staff. Built rapport with patients, fostering secure and nurturing environment. Dispensed medication as prescribed for optimal health management. Supported patients with daily activities to enhance lifestyle quality. Offered companionship to counteract loneliness. Aided in physical therapy exercises to boost mobility. Respected client's dignity and privacy during personal care tasks including dressing, showering, and toileting. Managed and updated client records to guarantee accuracy and reliable health monitoring. Operated hoists for safe repositioning of clients. Accompanied patients to appointments for necessary care. Changed bedding regularly to uphold hygiene standards.

Handled emergencies calmly and efficiently by immediately contacting relevant healthcare professionals. Upheld strict confidentiality whilst handling sensitive information pertaining to client's medical history or personal issues. Fostered warm relationships with clients based on trust, respect and compassion. Undertook light housekeeping duties such as cleaning, shopping and laundry to assist clients in maintaining clean living space. Collated comprehensive care plans for each client, tailoring services to individual needs. Provided high-quality care to elderly clients, ensuring their comfort and safety.

Managed dietary needs of patients, resulting in improved nutrition. Demonstrated empathy towards patients; fostering trustful relationships. Administered medication as prescribed, ensuring optimal health. Assisted in all aspects of personal care, retaining comfort and dignity. Handled emergency situations calmly, ensuring safety of all involved. Monitored vital signs regularly, identifying any potential health issues early on. Ensured patient comfort by providing personal care services.

Respected privacy of Individuals whilst providing care. Assisted patients at mealtimes, encouraging balanced diets. Assisted with personal hygiene to ensure health and wellbeing. Administered medication as prescribed, ensuring optimal health.