Amelia Brooks
Gateshead,Newcastle upon Tyne
Summary
I am a dedicated professional, demonstrating consistent strong customer service and interpersonal skills all whilst ensuring effective resolution and maintaining overall presentation standards. I aim to uphold comprehensive product knowledge to wholly ensure customer satisfaction. I aim to leverage these skills in a dynamic environment to drive operational excellence.
Overview
5
5
years of professional experience
Work history
Retail assistant
Primark
Gateshead, Newcastle upon Tyne
10.2021 - 06.2025
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Operated cash registers with accuracy and processed cash and card transactions efficiently, minimising queue lengths at checkouts.
- Assisted in stock replenishment to maintain store appearance.
- Maintained clean shop floor, promoting a welcoming environment.
- Updated product labelling and pricing to reflect discounts and offers.
Waitress
Ilbay's Turkish Restaurant
Gateshead, Newcastle upon Tyne
09.2020 - 07.2021
- Improved customer satisfaction by providing efficient and friendly service.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Managed table settings for enhanced dining experience.
- Maintained clean and organised dining area for customer comfort.
- Showcased extensive knowledge of menu items, heightened customer decision making.
Education
Bachelor of Arts - Modern Languages
Newcastle University
Newcastle upon Tyne 09/2023 -
A-Levels - English Literature, English Language, French
Cardinal Hume Catholic School Sixth Form
Gateshead 09/2021 - 05/2023
Skills
- Till and cash handling
- Superb time management
- Conflict and complaint resolution
- Cleanliness maintenance
- Product knowledge
- Customer service
- Interpersonal skills
Timeline
Retail assistant
Primark
10.2021 - 06.2025
Waitress
Ilbay's Turkish Restaurant
09.2020 - 07.2021
Bachelor of Arts - Modern Languages
Newcastle University
09/2023 -
A-Levels - English Literature, English Language, French
Cardinal Hume Catholic School Sixth Form
09/2021 - 05/2023