Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Hi, I’m
Franic Ransom
Oglethorpe,USA
Summary
Work history
Verizon WirelessIrving, Collin
Customer Care Representative
05 2021 - 04 2026
Job overview
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Demonstrated empathy whilst handling challenging customer issues.
- Recorded and processed customer data accurately.
- Conducted outbound calls courteously to resolve outstanding matters.
- Navigated multiple software systems proficiently, enhancing task completion speed.
Trans Tech Merchant SystemsIrving , Collin
Telemarketing Agent
03 2014 - 04 2020
Job overview
- Adapted easily to changes in script or sales strategies as per company requirements.
- Promoted upselling initiatives skillfully during conversations with established customers.
- Generated leads for additional sales opportunities by establishing rapport with potential clients.
- Navigated multiple systems simultaneously during calls for efficient data entry.
- Exceeded personal targets regularly, contributing substantially towards team goals.
Silver leaf Dallas, Dallas
Outbound Call Centre Agent
02 2008 - 09 2014
Job overview
- Managed difficult situations calmly, ensuring customer satisfaction at all times.
- Exceeded expectations consistently by delivering top-notch customer service on every call interaction.
- Used CRM software proficiently to update client records after each call interaction.
- Demonstrated professionalism whilst interacting with clients over the phone, leading to positive feedbacks.
- Managed numerous outbound calls daily in a fast-paced environment, showcasing strong organisational skills and resilience under pressure.
- Resolved complex issues swiftly through active listening and critical thinking skills, enhancing overall efficiency of operations.
- Attended training sessions regularly for upgradation of product knowledge and service delivery skills.
Education
DW Carter High School
Diploma from General Education
06/1999 - 05/2002
University overview
Skills
- Customer retention
- Inbound call handling
- Telemarketing
- Database administration
- Target driven
- CRM database management
- Resolving issues
- Interpersonal skills
- Service knowledge
- Customer communications
- GDPR compliance knowledge
- VoIP telephone operation
- Sales script adjustment
Timeline
Customer Care Representative
Verizon Wireless
05 2021 - 04 2026
Telemarketing Agent
Trans Tech Merchant Systems
03 2014 - 04 2020
Outbound Call Centre Agent
Silver leaf
02 2008 - 09 2014
DW Carter High School
Diploma from General Education
06/1999 - 05/2002