Francisco Fernandes
London,London Borough of Newham
Summary
Multitasking with extensive experience in in guest serving roles. Maintaining optimal hotel safety and security, whilst using excellent communication skills to provide customers with consistent, first-class service.
With exceptional communication skills and confortable dealing with colleagues, clients and customers at all levels.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Hotel porter
Nobu Portman Square Hotel
London
2023.02 - Current
- Delivered prompt room service for exceptional guest comfort.
- Transported luggage carefully to prevent damage or loss of belongings.
- Utilised knowledge of local attractions and facilities to improve guest experience.
- Provided information and directions, facilitated smoother check-ins.
Concierge
Montcalm Hotels
London
2022.02 - 2023.01
- Collaborated efficiently with team members for streamlined operations.
- Managed front desk operations effectively during peak hours.
- Maintained up-to-date knowledge of local attractions for better recommendations.
- Organised special requests from guests, ensuring attention to detail.
- Responded swiftly to guest inquiries, ensuring satisfaction.
Catering Team Member
Calibre International
London
2021.12 - 2022.12
- Assisted with large-scale event planning, ensuring seamless execution of catering services.
- Worked closely with suppliers, guaranteeing fresh produce quality consistently.
- Managed stock levels efficiently to avoid wastage or shortages during service times.
Security guard
B&M Stores
Stratford, Newham
2021.03 - 2021.12
- Managed access control systems to prevent unauthorised entry into premises.
- Collaborated with law enforcement agencies to report unusual incidents.
- Responded to emergencies with swift action, prioritising safety of personnel.
- Patrolled assigned areas at specified intervals as part of routine duties.
Cleaner
Birkin Cleaning
Leatherhead, Surrey
2020.11 - 2021.02
- Secured premises at end of shift, ensuring safety of all areas.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
Hotel porter
Eurostar Hotels
Lisbon
2019.10 - 2020.03
- Coordinated with front office staff by assisting in daily tasks, ensured streamlined operations.
- Performed concierge services professionally, enhanced customer satisfaction rates significantly.
- Delivered prompt room service for exceptional guest comfort.
- Transported luggage carefully to prevent damage or loss of belongings.
Education
Higher National Diploma -
Caneças Secondary School
Lisbon, Portugal 2016.09 - 2019.06
Timeline
Hotel porter
Nobu Portman Square Hotel
2023.02 - Current
Concierge
Montcalm Hotels
2022.02 - 2023.01
Catering Team Member
Calibre International
2021.12 - 2022.12
Security guard
B&M Stores
2021.03 - 2021.12
Cleaner
Birkin Cleaning
2020.11 - 2021.02
Hotel porter
Eurostar Hotels
2019.10 - 2020.03
Higher National Diploma -
Caneças Secondary School
2016.09 - 2019.06